Open Road Audi of Manhattan

Stay away! Negligent is an understatement- shipping blocks were left in 3 of 4 suspension coils of my new S3. I took my car to a closer dealership and had to pa Negligent is an understatement- shipping blocks were left in 3 of 4 suspension coils of my new S3. I took my car to a closer dealership and had to pay for removal. Open Road Audi of Manhattan is refusing to reimburse me because they’re upset about my survey response. Here’s an idea— actually do right by your customers and reach out to them instead of expecting 5 star responses for 2 star service. More

Hello! Do not waste your time at this dealership! If I could give it a zero, I would!! Having purchased over 30 cars in the past 10 years, I must say Do not waste your time at this dealership! If I could give it a zero, I would!! Having purchased over 30 cars in the past 10 years, I must say this was by far the worst experience. I took the train to grand central and walked to pick up my 2024 Audi etron RS gt. The salesman told me it was prepped the day before and would be ready at noon. I arrived at 11:45 and nobody even stood up to greet me or ask if I needed help. (The dealership was empty and did not have customers!). Finally the salesman arrived around 12:05 to tell me the car was damaged!! Interesting, because he told me the night before it was prepped and ready to go! I asked to see the car and it was in the service department, damaged! Why wouldn’t the GM or finance manager call me before I made the trip in? Even if they called me 10 minutes before I arrived, I would have felt better. However, they just don’t care here! This was a 153k car!!! It was not prepped at all. I passed on the car but asked if they had any other options for me as this was a fourth car for me and really just a toy. The sales manager at the desk wouldn’t give me the time of day and totally brushed me off. After leaving I walked back to the train and headed home. I found out later he just got promoted! Clearly they made the wrong choice! This was something I was getting for my birthday! I ended up finding another dealer and taking delivery that night. The experience was amazing!!! I also found out one of my friends who is also a client, buys from this dealer and others in the group. He could not believe the story! (He will no longer be going back!) I believe the managers name was Levani! Really high power job sitting at the elevated desk! Not sure what he was doing though! I do know the day cost me time and money and was really disappointed! Thank you for your time. I hope this saves someone from having an awful experience like I did. Michael More

In Feb of 2021 I purchased an Audi A4. I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real p I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real people skills and on top of that pretty much misled me as to the price. Price was X but then when he sent paperwork it was X plus 1000 or more for "fees". I bought a pretty good A4 at a lower price with less mileage from CarMax. I decided to give Audi of Manhattan another try via their service center. While for the most part its been ok, they now dont take Amex. And if you use another credit card they charge 3% more because thats what they get charged (by visa MC etc). Some of the folks in service act as if you are bothering them. Well Service is the first step to a new sale. Which now I will take elsewhere More

From delivery to now (1 year into the lease as of writing this review), Audi Manhattan has been nothing but a pain to deal with. First, I had specifically told them that I did not want their branding on this review), Audi Manhattan has been nothing but a pain to deal with. First, I had specifically told them that I did not want their branding on my car. If they wanted to put their branding, then they would have to discount the price. They agreed that they would not put any branding on the car and they would use my license plate frames. But they did not do so at the time of delivery. Second, while I made an appointment for a test drive, they did not "find" it when I arrived, even though I confirmed it with their online team before visiting. In hindsight, this should have been a red flag and I should have walked out right then and there. Third, when I moved from NY to NJ, I reached out to my salesperson Charles to check what I need to do in order to get my title updated. He did not respond to my email. Surprise surprise -- A car salesman not showing care after the papers have been signed and the car has been leased. When I called to follow up, he came off as very dismissive; as if he no longer needed to help me. Fourth, when I was replacing the license plates, I noticed that one of the screws holding the license plates was cross threaded into the nut of the license plate holder. The nut while spinning, broke the license plate holder. When I called in to ask them to replace the license plate holder, they started passing me around to different voicemails. I think they know about their lousy work ethic and hope that its not caught before the lease is over. My vehicle is very low mileage, which means that Audi Manhattan will come to me before my lease is over to get me into a new vehicle and get my leased car back to sell it as a CPO. Guess what Audi Manhattan? You're not going to get it. You do not value me as a customer, you do not get my business. More

We put down a deposit of $1000 on a new vehicle and we’re assured it was refundable if we did not make the purchase. We did not make the purchase and not only has the dealership refused to return the deposi assured it was refundable if we did not make the purchase. We did not make the purchase and not only has the dealership refused to return the deposit, we got the runaround every single time we called. They assured us someone would get back to us that day, but after several days of this it was clear they had no intention of returning our money. More