Olathe Ford Lincoln

Very satisfied , a pleasant experience and timely. Very Satisfied !!! We were taken care of promptly, and he checked with us once to let us know how much longer it would be, They washed or car as wel Very Satisfied !!! We were taken care of promptly, and he checked with us once to let us know how much longer it would be, They washed or car as well. We also came at a time that we needed a snack and that was there for us. Thank you, so much!!! More

Service my MKX I had three minor repairs to my MKX and Olathe Ford/Lincoln took care of those issues with out delay. I am very happy with the service. I had three minor repairs to my MKX and Olathe Ford/Lincoln took care of those issues with out delay. I am very happy with the service. More

excellent service Sales rep very patient and helpful in decision to purchase 2 new SUV's Dennis showed us what we wanted and terms needed to complete all assets of the Sales rep very patient and helpful in decision to purchase 2 new SUV's Dennis showed us what we wanted and terms needed to complete all assets of the sale Financial Rep went thru all options on purchase of SUV More

I received prompt and courteous service! The caring staff at the Ford Service center went out of this way to repair my car as quickly as was possible. I appreciate the phone updates that hel The caring staff at the Ford Service center went out of this way to repair my car as quickly as was possible. I appreciate the phone updates that helped me know when my car would be ready to go. Thank you! More

Excellent service Service department is always courteous and keeps me informed of progress on my vehicle. My grandchildren look forward to playing in the play place wh Service department is always courteous and keeps me informed of progress on my vehicle. My grandchildren look forward to playing in the play place while waiting for the service to be completed. More

Fast Lane Service - Oil Change I was able to look at website to see if there was a line of cars waiting. I chose a time when there was few cars and got in in out very quickly with I was able to look at website to see if there was a line of cars waiting. I chose a time when there was few cars and got in in out very quickly with tire rotation and oil change. More

Wonderful experience! Everything went very smoothly. From start to finish. Jack was the best salesman to work with. He really went wanted to make sure I was completely sati Everything went very smoothly. From start to finish. Jack was the best salesman to work with. He really went wanted to make sure I was completely satisfied with everything. More

Very unprofessional Technician using foot to shove the centerpiece hubcap. 1996 Mercury Cougar XR7 2-door CPE with only 22518 miles on the body and less on the motor. W Technician using foot to shove the centerpiece hubcap. 1996 Mercury Cougar XR7 2-door CPE with only 22518 miles on the body and less on the motor. Will never go there or refer them to anyone ever. More

Great I had a great experience! Mario Washington and Kim Karigan made this car buying experience great. I was treated with respect and they worked hard to h I had a great experience! Mario Washington and Kim Karigan made this car buying experience great. I was treated with respect and they worked hard to help me. Thank you!! You have no idea how much I appreciate all you folks did to help me! Thank you again!!! More

DO NOT BUY A CAR FROM HERE OR USE THE SERVICE DEPT They sold me a brand new lemon with the transmission going out and they don't care. The day after I bought my car they listed a nicer model with an up They sold me a brand new lemon with the transmission going out and they don't care. The day after I bought my car they listed a nicer model with an upgraded package for $5,000 less than what I paid. I received my new car dirty.. There was syrup on the door and a huge stain on the driver's seat so I told them about it and they apologized and detailed my car again. My car was damaged in that time period and is now unsafe to drive. Not only was my engine damaged but they ripped out some tube out from under my driver's seat and just left it there. My 2016 Fusion SE accelerates rapidly when I brake like the car doesn't want to stop. And RPMs go to the red zone when I push the gas at intersections but the car will be doing 10mph. The car is MUCH slower than when I purchased. I took the car back for an electronic throttle shift recall the first month I owned it plus the RPMs jumping while braking and the car was in their shop for 3 weeks. The first 6 days it just sat there and I never received a phone call or update. The 7th day they called and said pick it up they can't find a problem. I went back and forth with Martin (service manager) and he was extremely rude and unprofessional. Told me if I didn't take the car he would charge me rental fees (I paid $3,000 extra for rental coverage, he's a jerk). A service tech came in during our argument and said the Internet was flooded with people having this issue and that they crash into other cars because it accelerated while braking. I told Martin I didn't feel safe driving this car and that if he wants me to drive it he needs to put it in the computer that's he's sending me away in a dangerous vehicle. He said we'll let the lawyers decide. I told him that's ridiculous and to just enter it in the system and his computer magically shut off and he said he wanted to keep it another day. 4 days later he called and said pick it up, they did nothing but lawyer up. I told him to consider what his service tech advised and he said "it's a ford problem not our problem." My NEW car was in the shop for 30 of the 60 days the temp tags were on it. I told Martin about lemon laws in place for situations like this and he insisted there was nothing I could do because he refused to acknowledge a problem on paperwork so the 4 weeks (total) it's been in the shop won't count toward lemon laws. He is a con man. UPDATE: car was in the shop for another 30 days and nothing was done except fixing the tube they broke and left under my seat from the last service visit. The first 15 days nobody called me back to update even though I tried to contact the service dept numerous times via phone and email. On the 15th day I complained on Facebook and the GM contacted me saying he was sorry nobody called because it was his fault he was "crunching numbers" to buy my vehicle back. I was thrilled to never have to deal with this again. Called him back that day and confirmed they were buying it back even though I didn't want another ford like he insisted. Waited until Friday to call back since I was never contacted. He stated Friday that he never said he would buy it back (lies) but they made a case with Ford. Ford won't buy it back because the dealership won't acknowledge the transmission problems on paper so the 8 weeks my car has been in the shop doesn't count towards lemon laws. This dealership needs to be shut down. They're sending me away (multiple times) in a dangerous vehicle that I'm scared to drive at this point. My car was in the shop 30 days and they barely changed the oil. Claimed to replace 2 speakers when they didn't (they're still blown) and claimed to top my fluids off. I have proof they've done none of that :( PLEASE DON'T BUY YOUR CARS HERE AND IF YOU DO, PAY THE EXTRA $3000 FOR LOANER COVERAGE. YOU'RE GOING TO NEED IT! More