Olathe Ford Lincoln

Setting the standard in Customer Service I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work. More

Great experience Low pressure sales but provided everything we needed for our commercial business. John Kennedy is very knowledgeable and was very helpful in helping u Low pressure sales but provided everything we needed for our commercial business. John Kennedy is very knowledgeable and was very helpful in helping us transition into a newer service van. Made the whole process very simple. Thanks! More

Repair tire puncture. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. More

After market department Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and tal Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and talked to Steve, never really got an apology and didn't even offer to rectify my situation. Had to call the Service Manager, Gary and informed him of what happened. Unfortunately, he has no control over that dept. I'm extremely disappointed with this dept and even mentioned uhaul could do it. "well, call uhaul then" ....really? More

Brakes on my 2006 Mountaineer I have always had professional help at Olathe Ford. I took in my 2006 Mountaineer for a brake check. The brakes felt soft and made some noise when eng I have always had professional help at Olathe Ford. I took in my 2006 Mountaineer for a brake check. The brakes felt soft and made some noise when engaged. Josh was very helpful and informed me what was needed. We replaced the brakes on the front and back, using some coupons on the Olathe Ford Service website. Overall, a 5 star experience. More

Repair of front bumper and replace front lamp. The collision department did what it said it would do. I did have to dedicate time waiting that I wasn't expecting because the loaner wasn't availabl The collision department did what it said it would do. I did have to dedicate time waiting that I wasn't expecting because the loaner wasn't available. But Brandon got one for me. More

Brought back in for seat heater repair under warranty Mindy is very helpful in getting my car in for service which helps my busy schedule, she is also helpful in contacting the dealer whom I purchased Mindy is very helpful in getting my car in for service which helps my busy schedule, she is also helpful in contacting the dealer whom I purchased the car from to get the warranty items they were to cover. More

Incompetence This would be a no-star review, if not for the courteous service of Jason Ziegler. I had my 2008 Ford Escape towed there when I suspected a bad transm This would be a no-star review, if not for the courteous service of Jason Ziegler. I had my 2008 Ford Escape towed there when I suspected a bad transmission problem because the vehicle was intermittently seizing up on the road and running rough. Olathe Ford’s technicians road-tested my vehicle and indicated they had done some sort of test in the shop that confirmed a failed transmission pump. Recommendation? New transmission. I have an aftermarket warranty that specified that if the diagnosis were confirmed upon a tear out of the transmission, it would have required a replacement with a used transmission. Jason indicated Olathe Ford’s policy forbade them from doing that, so I had the vehicle moved down the street to Olathe Transmission. Olathe Transmission determined the problem was actually collapsed brake hoses that prevented fluid from reaching the brakes properly. This was causing the brakes to seize up and cause the problem. This shop that makes their money on transmission work determined there was nothing wrong with the transmission. Cost to replace the brake hoses was a mere $283 instead of the several thousand a transmission replacement would have been. I am back on the road and my vehicle is running great. Olathe Ford either badly misdiagnosed the problem out of incompetence or was prepared to commit fraud. I confess I do not know which it is, but I would never return for service under any circumstance. If they have any integrity at all, at a bare minimum they will refund the $99.95 they charged my warranty company for such a horrible mistake, or worse, an intentional one. More

AC Repairs Jason Moss treated my wife with respect and did not make her fell uncomfortable when dealing with the repairs for our AC on our Ford Explorer. Servic Jason Moss treated my wife with respect and did not make her fell uncomfortable when dealing with the repairs for our AC on our Ford Explorer. Service was completed on time and the texting service was great. Would use their services again. More

Very good car shopping experience I was very please looking at a used 2018 Flex in Olathe Ford’s stock. I enjoyed having Joe Stoker as a sales associate to work with. Joe seemed to k I was very please looking at a used 2018 Flex in Olathe Ford’s stock. I enjoyed having Joe Stoker as a sales associate to work with. Joe seemed to know the Flex quite well, had good follow up after I left and I thought did the right amount of follow up without being pushy. I would recommend Olathe Ford and would encourage family and friends to see what they have in stock and to ask for Joe Stoker. More