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Oklahoma City Volkswagen - Service Center
Oklahoma City, OK
854 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
854 Reviews of Oklahoma City Volkswagen - Service Center
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March 05, 2024
Communication was not great. We made an “appointment” online to bring my car in the next day to be looked at for engine issues. Not sure what the actual appointment part was for. We made an “appointment” online to bring my car in the next day to be looked at for engine issues. Not sure what the actual appointment part was for. It took 6 days before we heard anything about a diagnosis. No text, call or anything. Then my husband got the estimate. (That’s a whole other story, but whatever) we were told it would take about a week to fix. This was on a Monday. So, I extended my car rental for another week. Two days later, the car was done. It would have been good to get an accurate time estimate and have had clear communication. More
by kab91delta
Verified CustomerEmployees Worked With
Not sure who was responsible for what
Helpful March 03, 2024
He was cordial and very nice and receptive. Answered my questions and concerns. Friendly staff Answered my questions and concerns. Friendly staff More
by herrerar27
Employees Worked With
March 02, 2024
Took 3 weeks to get my car back I had the firmware updated on the diesel TDI now my remote start doesn't work Also had radiator flush ended up the light coming on the way home had to go to a Walmart a updated on the diesel TDI now my remote start doesn't work Also had radiator flush ended up the light coming on the way home had to go to a Walmart and buy a gallon of red antifreeze to put in it very disappointed and my battery cover was not reinstalled More
by 2mello
Employees Worked With
March 01, 2024
The whole team puts the customer first. I will refer my friends to check them out. I will refer my friends to check them out. More
by paulbeaton99
February 28, 2024
Professional and honest reasonable price. the check the entire vehicle and give you suggestions. Thank you for good service the check the entire vehicle and give you suggestions. Thank you for good service More
by khansarimansour6
Employees Worked With
February 24, 2024
I love the overall experience, and Rocky was very helpful. I will be back soon helpful. I will be back soon More
by reneepearson333
Employees Worked With
February 24, 2024
Fantastic service! Rocky Padilla and Service Manager Brian Smith make the service experience surperb. Extraordinary Service Department and by far the best Service Manag Rocky Padilla and Service Manager Brian Smith make the service experience surperb. Extraordinary Service Department and by far the best Service Manager this dealership has had! More
by Klaudi
February 24, 2024
Rocky was super friendly and handled my 20k maintenance service quickly and efficiently. Would absolutely recommend this dealership. service quickly and efficiently. Would absolutely recommend this dealership. More
by Jordan
February 19, 2024
Jacob is really great, very attentive and considerate, communicates well and is always very friendly. communicates well and is always very friendly. More
by SCOTTYO1717
Employees Worked With
February 18, 2024
Unable to rate service (car was not repairable). Diagnostics took around two weeks, although I dropped off my car without scheduling an appointment first. Terrible communication, had to reach out pe Diagnostics took around two weeks, although I dropped off my car without scheduling an appointment first. Terrible communication, had to reach out personally to receive any updates. Jacob was kind in helping me find a loaner. The only time the dealership contacted me was to inquire about when I was planning to bring the loaner back. More
by lmrosignoli
Employees Worked With
