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Oklahoma City Volkswagen - Service Center
Oklahoma City, OK
854 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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854 Reviews of Oklahoma City Volkswagen - Service Center
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March 22, 2024
Rocky is friendly, but he wrongly overcharged me for the service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge and offered me discount for next service rather a cash/check refund (I paid cash), I had to ask for a refund, and they told me it will take up to 3 weeks to issue a refund check. Another issue is that I requested free tire rotation based on the promotion I received, the tire rotation was not done but I was charged for the service (that is the overcharge). When I contacted the dealership again in email for the service, they told me it was declined due to worn tires and attached the service order, but the service order I received when I checked out at the time of the service has no such information, rather it shows the tire rotation was performed, the reason of decline was added back to my service order after I contacted them and it is an after-service modified and covered up service order, I photocopied the original service order to show the difference and emailed it back to the dealership, have not heard back from them since then. More
by frankfengpan
Verified CustomerEmployees Worked With
Helpful March 21, 2024
This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having regret. More
by laurieanderson70
March 19, 2024
Rocky was very thoughtful and professional to me. And he has a sense of humor. And he has a sense of humor. More
by jd1963melendez
March 18, 2024
While this was a needed service, the time it took was too long for an oil change. long for an oil change. More
by akbourland
Employees Worked With
March 15, 2024
Top customer experience at okc vw as usual. They always do good work and are efficient. They always do good work and are efficient. More
by aalbiek
March 14, 2024
I appreciate the amenities at this dealership. I like the knowledge of the VW technicians. I like the knowledge of the VW technicians. More
by ALANBFARRIER
Employees Worked With
March 14, 2024
Everyone in the service department is very helpful and accommodatating. b b b b b accommodatating. b b b b b More
by mopar1268
March 13, 2024
Jacob was very nice and helpful. The service was fast too while I waited. My Atlas was nicely washed and cleaned before returning it to me. The service was fast too while I waited. My Atlas was nicely washed and cleaned before returning it to me. More
by richardcogden
Employees Worked With
March 06, 2024
Great customer service. I appreciate the customer service and staff are polite and helpful. Thank you I appreciate the customer service and staff are polite and helpful. Thank you More
by montoya_williams
March 05, 2024
Quick and easy. Staff are very good at what they do......Like the car wash too very nice. Staff are very good at what they do......Like the car wash too very nice. More
by boxermok
