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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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June 07, 2024

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. More

by MPOLLOCK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 10, 2024 -

Oklahoma City Volkswagen responded

Thank you for your great review! We're pleased to hear that scheduling was easy and our service communication was efficient and clear. It's wonderful to know that the estimation of repair service time was accurate and your car was returned on time. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your local team at OKCVW

June 06, 2024

Check engine light came on twice after service regarding fuel fumes, had fuel filter replaced and fuel item put in tank, air filter not screwed on made rattling nose. Returned twice still not fixed. More

by annavogel27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manual
Report | Print
Jul 08, 2024 -

Oklahoma City Volkswagen responded

We are sorry to hear about your experience at OKC VW Service. It sounds like there were some issues with the service provided. It's essential to ensure that all concerns are addressed properly and that the service meets your expectations. I would recommend reaching out to the service center again to see if they can rectify the situation and provide a satisfactory solution for you. Servicing you and Nothing Else! Your team at OKC VW Service

June 06, 2024

Service was fast and the staff was very friendly, especially the tech I dealt with. More

by duden21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 06, 2024 -

Oklahoma City Volkswagen responded

Thank you for the fantastic review! We're delighted to hear that you experienced fast service and found our staff, incredibly the tech you dealt with, very friendly. At Oklahoma City Volkswagen, we strive to provide efficient and friendly service to all our customers. If you need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team

June 06, 2024

Their services was very professional they explained everything very clearly and the service rep responded to every questions More

by jaylau003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Oklahoma City Volkswagen responded

Thank you for your wonderful review! We're delighted to hear that you found our services very professional and that everything was explained clearly. Our service reps at Oklahoma City Volkswagen take pride in responding to all questions thoroughly. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your team at OKCVW.com

June 05, 2024

They kept me informed and made my repairs very easy. They're always on top of things. More

by ROCKYMOUNTAIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 05, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to share your positive experience with our service department at OKC VW. We're thrilled to hear that our team kept you informed and made your repairs easy. We prioritize being on top of things and ensuring a smooth process for our customers, and we greatly appreciate your feedback. We look forward to serving you again in the future! Servicing You and Nothing Else! OKC VW Service Department

June 01, 2024

Nothing to improve- professional and personable all in one. Considerate of my needs for time. More

by nansol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 03, 2024 -

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to know that you found our service both professional and personable, and that we were able to accommodate your time needs. If there's anything else we can do for you in the future, please let us know. Thanks for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

The experience was very professional. I would very much recommend it to anyone who needs a car More

by lawyermarcopalumbo
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for your positive feedback! We're thrilled you had a professional experience with your local Volkswagen dealership at OKCVW. Your recommendation is important to us, and we're glad we could assist you with your needs. Please don't hesitate to reach out if you need further assistance. Safe driving! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

Dealership and associates were great to work with. I would highly recommend Volkswagon Oklahoma City. More

by santafecpl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted you had a great experience with our dealership and associates at Volkswagen Oklahoma City. Your high recommendation is truly appreciated. If you ever need any further assistance, feel free to reach out. Enjoy your new car! Servicing You and Nothing Else! Your team at OKCVW

May 28, 2024

Thank you very much for taking such great care of my car. It means a lot to me. More

by j.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
May 30, 2024 -

Oklahoma City Volkswagen responded

You're very welcome! We're glad you are pleased with the care we provided for your car. It means a lot to us to know we could help. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 25, 2024

Customer service was helpful. They did not screw in the air vent filter part had to go back also my check engine light came on after service. Concerning if they did the work corre More

by annavogel27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Morales
Report | Print
May 28, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our customer service helpful. However, we sincerely apologize for the issues you experienced with the air vent filter and the check engine light. We value your concerns about the quality of our work. We strive to ensure that every service visit is completed to the highest standards, and it’s clear we fell short in your case. Please accept our apologies for any inconvenience this has caused. We want the opportunity to make things right. Please contact our service department manager as soon as possible. We want to inspect your vehicle again and address any outstanding issues. Ensuring your car is in perfect working condition is our top priority. Thank you for bringing this to our attention. We appreciate your understanding as we work to improve our services. Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

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