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Oklahoma City Volkswagen - Service Center
Oklahoma City, OK
884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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884 Reviews of Oklahoma City Volkswagen - Service Center
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June 29, 2024
Came in for a diagnostic for a check engine light. Paid astronomical price for whatever was done ($550). Two days later, light came back on. Went back in to get checked out, same code as the first tim Paid astronomical price for whatever was done ($550). Two days later, light came back on. Went back in to get checked out, same code as the first time. Turns out they missed the first time, and tried to charge me almost $1k for an $84 piece of plastic. You’d think they would run another diagnostic before clearing me to make sure they fixed what was “broke” the first time. Because I turned down the service, they insisted I paid for the test which is almost $200. I refused to pay again considering it was the SAME code and left with my car. So I basically paid for something I did not need the first time. I went to a family friend a replaced the piece for $5. Rocky was nice. I just feel that I wasn’t compensated for what I paid for and wasted my money. And I blame VW for the unfair service, more so than my mechanic. More
by sarahmichelle
Verified CustomerEmployees Worked With
June 23, 2024
good job however, it took few minutes to long to finish oil change and checkup. thanks oil change and checkup. thanks More
by tnguyen3007
Employees Worked With
June 22, 2024
It was a good visit as usual. I hope it will be like this every time I hope it will be like this every time More
by aalshakory
Employees Worked With
June 21, 2024
Great service, very thorough. Easy and fully transparent recommended services with videos and explanations. Thanks! Easy and fully transparent recommended services with videos and explanations. Thanks! More
by lacey.accountant
June 20, 2024
I take my car here for service. Overall I get good service. If they say they will call you back when the part comes in, don't count on it. when the invoice says they washed your Overall I get good service. If they say they will call you back when the part comes in, don't count on it. when the invoice says they washed your car, don't count on that either. So, they are hit or miss. Their prices are dealer prices. I have another import car center I use and they're less expensive, but they can't do all the work a dealer can, so use if you have to. More
by michael_trent
June 18, 2024
Muy amables y excelente servicio de chico rocky Buena atención y el carro en las mejores condiciones previendo a futuro para evitar accidentes y descomposturas Buena atención y el carro en las mejores condiciones previendo a futuro para evitar accidentes y descomposturas More
by colozo45
June 13, 2024
The service was the best always letting me know the updates with my vehicle while in service and after. Thank you. updates with my vehicle while in service and after. Thank you. More
by CLAUDIA_GALINDO37
June 13, 2024
Jacob’s customer service skills are outstanding. He was patient and attentive with myself and other clients he was interacting with. He was patient and attentive with myself and other clients he was interacting with. More
by sharon.reddington
Employees Worked With
June 11, 2024
all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with. richard, rocky, and josh were amazing to talk and deal with. More
by matthew g
Employees Worked With
June 11, 2024
I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be repaired. I had to absorb the cost of a daily rental car and was constantly told that my car would be ready "the next day." More
by mtycol1
Employees Worked With
