Oklahoma City Volkswagen - Service Center

Oklahoma City Volkswagen responded

Thank you for your continued trust in Rocky! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your continued trust in OKC VW! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

ajacobyis responded

I'm not sure how taking my order, losing my order, accusing me of picking up my order and trying to get another one for free before admitting he never actually ordered the part, *actually* placing the order, calling with updates on the order, scheduling the installation, adding "remote start" to the reciept invoice, installing the new key while we waited for 3 hours was an attempt from Chaz and the team to communicate that remote start couldn't be completed. Talk about a miscommunication. It wasn't until the wrong thing was already installed that someone called and told me what I wanted wasn't possible. You didn't charge for the key I didn't want while making the original extra key I already had obsolete. That isn't exactly customer service.

Oklahoma City Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that the process was easy and that our staff was both informative and helpful. It’s great to know that pick-up was a breeze and that you appreciated the wash we provided for your vehicle. Your satisfaction means a lot to us, and we're grateful for your kind feedback. We thank you for choosing your original local Volkswagen dealer for your car needs! If you need anything else or have any further questions, please feel free to reach out. Servicing You and Nothing Else Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your feedback and for highlighting the aspects of your experience that you enjoyed. We’re glad to hear that, despite the wait, you found the overall experience enjoyable and appreciated the cleanliness and comfort of our waiting area. We apologize for the wait time and for any inconvenience the layout of the waiting area may have caused. Your feedback is valuable, and we will use it to make improvements to enhance the comfort and efficiency of our service. We also have another waiting area on the west side of the building for more comfortable seating. Thank you for choosing your original local Volkswagen dealer. If you have any additional comments or need further assistance, please don’t hesitate to let us know. We look forward to serving you better in the future. Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your feedback. I apologize for any confusion regarding the pricing. To clarify, our labor charge is consistently $180.00, and to complete any repairs, payment for both parts and labor is required. This is our standard procedure and pricing structure for any automobile service shop. We apologize if this was not properly communicated to you. It appears there was a misunderstanding, but please be assured that the labor rate of $180.00 is our fixed rate, and the total cost reflects both the labor and parts required for the repair. This is not a misquote but our established pricing policy. If you have any further questions or concerns, please don’t hesitate to contact us directly. We appreciate your understanding and are here to help with any additional information you may need. As stated previously, you were charged correctly, and OKC VW does not take advantage of anyone due to gender or any customer. You can contact our service manager, who has already given you a discount for the misunderstanding. If you'd like to discuss this matter constructively, please get in touch with our management team. Thank you Servicing You and Nothing Else! Oklahoma City Volkswagen

cletencori responded

If your labor is “consistently” $180 can u explain to me why they charged me $360? They found a way, invented a reason and charged me $360. When I brought the car in the day before they were already trying to charge me $360, after I told him that was not what I was quoted he went to the “manager” and came back saying they’ll honor the quoted price, however after keeping me there waiting for 2-3 hrs he came back saying they couldn’t connect the key to the computer so they needed to try more things, they took me home nd the next day I was charged just what they wanted in the first place $360 ….. I’m sure you’ll find the way to “mansplain” that to me, I’m only writing this so ppl are aware how u guys work there, and you’re not the only ones either, all car mechanics do the exact same thing, especially when they deal w a woman!!

Oklahoma City Volkswagen responded

Thank you for your feedback and for allowing us to address your concerns. We understand your frustration with the situation involving the aftermarket key. When you initially brought the aftermarket key to us, we informed you that it could not be programmed into your vehicle. We initially estimated a 15-minute timeframe for key programming, but unfortunately, despite our earlier assurances, we encountered unexpected delays, including issues with back-ordered parts. After two months, we discovered that programming the key was not feasible without reprogramming the ECM, which would involve an additional cost of $600. We understand this has been a disappointing experience, and we genuinely apologize for any inconvenience and confusion this has caused. Please know that we did not charge you for the key programming attempts, and we appreciate your patience throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We value your satisfaction and are here to help resolve any remaining issues. Servicing You and Nothing Else! Your OKCVW Service Team.

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you were pleased with our team and the service you received. It's wonderful to know that everything was handled thoroughly and efficiently and that you were able to get in and out quickly. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We thank you for choosing your original local Volkswagen dealer for your car needs! If you have any more questions or need assistance in the future, please don’t hesitate to reach out Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your excellent feedback! We're thrilled to hear that everyone at OKC VW provided exceptional service, getting your vehicle in quickly and completing the work on time. Your satisfaction is our top priority, and we're glad we could meet your expectations. Please don't hesitate to reach out if we can assist you with anything else. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at OKC VW

Oklahoma City Volkswagen responded

Thank you for sharing your feedback. We apologize for any confusion regarding your recent experience at OKC VW Service. We understand that you called to inquire about tire sizes and did not request a specific tire size for your after-market rims. Our parts department always keeps tires in stock for standard rim sizes, ensuring quick and efficient service. Additionally, we pride ourselves on having the most VW-certified technicians in the state, dedicated to providing top-notch service for all our customers. We regret any inconvenience you faced and would appreciate the opportunity to assist you further. Don't hesitate to get in touch with our service center so we can address your concerns and ensure a satisfactory solution. We look forward to serving you better in the future. Servicing You and Nothing Else! The OKC VW Service Team