Oklahoma City Volkswagen - Service Center

My repairs remain incomplete because of “supply chain” problems. Matt has not kept in touch with me on this issue. He was poor at returning my calls when I would leave a message or a voicemail. He kept my problems. Matt has not kept in touch with me on this issue. He was poor at returning my calls when I would leave a message or a voicemail. He kept my 2014 Beetle for 9 days till I called to pick it up, unrepaired, because he was waiting on a part. We are still waiting for that part although the other repairs are complete. Matt is pleasant in person, but keeping in touch with a customer who calls and leaves messages is important. I have dealt with this dealer since 2007 and this is my first disappointment. More

Worst experience in 20 years of buying cars. Already sold the car after multiple mechanical failures in one year. Employee retention is incredibly low and didn’t meet an honest person there. Already sold the car after multiple mechanical failures in one year. Employee retention is incredibly low and didn’t meet an honest person there. More

Jacob was able to help me get the right work done on my Passat and helped get it pushed through quickly. He is always very formerly and happy to assist his customers. This is part of the reason I choose to Passat and helped get it pushed through quickly. He is always very formerly and happy to assist his customers. This is part of the reason I choose to still obeying my car to this dealership for service. More

I brought my Tiguan in for her first oil change; the staff was very helpful and friendly…I can’t imagine going anywhere else now. I left the dealership with some great VW merch as well! staff was very helpful and friendly…I can’t imagine going anywhere else now. I left the dealership with some great VW merch as well! More

Matt and Bryan were awesome to work with through my experience and took a good care of me experience and took a good care of me More

They fixed the issue the same day and immediately knew what was wrong. I didn't feel like they were trying to do heavy upsales. what was wrong. I didn't feel like they were trying to do heavy upsales. More

Great team. Brian always takes great care of us. We really look forward to work with OKC VW. Brian always takes great care of us. We really look forward to work with OKC VW. More

Easy to schedule service appointment, courteous staff, was offered a ride if I needed during scheduling, not too long wait time was offered a ride if I needed during scheduling, not too long wait time More

Came in to get an alignment. Car did not drive straight still at even 25mph when I left which is fine because that means it wasn’t the alignment causing it to drive crooked. Anyw Car did not drive straight still at even 25mph when I left which is fine because that means it wasn’t the alignment causing it to drive crooked. Anyway, a test drive was done by an associate before I left after they finished the alignment. So how could I be happy with getting I. My car and finding out that not one single problem was solved, and the guy that test drove it, not Matt, nor the other associate that helped me while Matt was at lunch did anything but take my money and let me leave. The work they did was correct, but the fact that nothing was actually fixed and I was told nothing but the amount to pay and given my keys back is ridiculous. So I had to turn around and go back just to get shown the printed out sheets from the alignment machine and given an explanation which should have happened when I was originally there. I waited over 2 and a half hours there, to get nothing fixed, to not be told that nothing was fixed, and also the shuttle never showed up so I was not able to leave in the 3 hours I was there. Limbo mode or something. Terrible experience. 1 star. Will never come back. I was very interested in getting a 2023 Tiguan from you all as well at the time. Hard pass. More

Great job by everyone at okcvw only place I take my vehicle for service. Fifteen vehicle for service. Fifteen More