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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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October 13, 2023

Jacob is the best service person. Has really up his game this year. Thank you Jacob for being awesome. More

by gqb21
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Oct 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! ]Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 13, 2023

Quick and great service. They kept me updated throughout the whole process and were very helpful! More

by alexp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

Alex, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We appreciate you saying such nice things about our dealership! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 13, 2023

Everyone in the service department are always so kind and they are always very open about what needs to be done, prices/costs, wait time, and always very thorough. The atmosphere is laid back and if/when I’v More

by artshark83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

At OKC Volkswagen, we're committed to providing exceptional service and a comfortable atmosphere for our valued customers. Our service department prides itself on transparency, kindness, and thoroughness in every interaction. We understand the importance of clear communication and are glad you feel comfortable asking questions and receiving understandable answers. Unlike typical car lots, we prioritize your peace of mind and take a laid-back approach, ensuring you're not overwhelmed by aggressive sales tactics. Our team is always available, accommodating, and ready to assist you whenever you need anything during your visit. Thank you for taking the time to share your positive experience with us. We look forward to continuing to provide outstanding service and making your automotive journey as smooth as possible. When you're ready for your next visit or have any further questions, don't hesitate to reach out. Your satisfaction is our top priority! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

October 13, 2023

Great people to work with. They fixed and cleaned my car like new. Highly recommended. More

by mopar1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad we could help get your car fixed up and cleaned like new! We hope you visit us again soon! Thank you! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 12, 2023

Matt Silvernail knows his stuff, is approachable, friendly & very easy to work with. Everyone at OKC VW is professional, friendly & sociable. I have always enjoyed the buying process & having my ca More

by Mterrydna930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Oct 12, 2023 -

Oklahoma City Volkswagen responded

We're delighted to hear your positive feedback about OKC VW, and we genuinely appreciate your kind words! At OKC VW, we take great pride in delivering the best possible experience for our valued customers. We want to highlight a few aspects that you've highlighted: 1. Expertise of Matt Silvernail: We couldn't agree more! Matt Silvernail is a dedicated team member, and his expertise and approachability have been consistently praised. He's a true asset to OKC VW. 2. Professionalism and Friendliness:** We're thrilled that you find our team professional, friendly, and pleasant. Building strong relationships with our customers is at our core, and we're glad it shines through. 3. Meticulous Service:** OKC VW takes pride in our high service standard. While it may take a bit more time, the meticulous care we put into every service is a testament to our commitment to quality and customer satisfaction. 4. Comfortable Waiting Areas:** We understand the importance of making your visit as comfortable as possible. Our multiple waiting areas, including the new and private spaces, aim to enhance your experience while you wait. 5. Employee Satisfaction:** The satisfaction and enthusiasm of our employees are essential to the positive atmosphere you've encountered. We believe that happy employees result in satisfied customers and are glad this comes across in their interactions. Your feedback is precious to us and motivates our team to continue exceeding your expectations. We can't thank you enough for choosing OKC VW for your automotive needs. If you have any suggestions or specific areas where we can improve further, please don't hesitate to share them. We look forward to serving you again in the future and making your experience even better! Servicing You and Nothing Else! Your Service Team at Oklahoma City Volkswagen

October 10, 2023

Recently I took my 2021 golf gti for service it was serviced professionally and the quality or communication was also great! More

by lj_hoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I really dont know names off top of my head but we got great service , Brian Smith, Matt Silvernail
Report | Print
Oct 10, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know your 2021 Golf GTI was serviced professionally and you appreciated our communication at Oklahoma City Volkswagen. Thank you for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 09, 2023

Dealership service is great. My service professional seemed overwhelmed, didn’t communicate well, and didn’t order the tires specifically requested via email and follow up call c More

by sodaniel3
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Report | Print
Oct 10, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 09, 2023

Took a while to get my oil changed even with an appointment, feel like the guy at the counter got my keys and forgot to tell me it was ready to go, so spent a bit more extra time waiting. Unfortuna More

by lopezvaleria2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maritt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Noonan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail, Robert Wilkins, Jesse Rex, Marwan Shahin
Report | Print
Oct 10, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 07, 2023

Professional, courteous, attentive, thorough and clean. In this particular encounter I was out of town on a family emergency and my wife was in town with her own family emergency. After one phone call Okc More

by Danielloughmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Thompson, Matt Silvernail
Report | Print
Oct 09, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know that our team at Oklahoma City Volkswagen was able to assist you during such a challenging time. We always strive for top-notch service and your feedback is greatly appreciated! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 06, 2023

They know The car that we have and the up dates that it needs to keep this car running good. Brian was also a big help in getting the car in and working great. More

by merlefast54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Oct 06, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oct 06, 2023 -

merlefast54 responded

They did a good job on our car

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