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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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November 15, 2023

Matt was great! Only employee helping a crowd and he did well communicating progress with all of us. I waited three hours though for an oil change and tire rotation. More

by jennkburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Silvernail
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Nov 16, 2023 -

Oklahoma City Volkswagen responded

Jenn, We're glad to know Matt was able to provide good service, but we apologize for the long wait time you experienced. We understand how valuable your time is and appreciate your patience during this visit. Your feedback will be used as a learning opportunity for our team so that we can improve in future interactions with customers like yourself. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

November 15, 2023

Jacob and Brian were great, communicated with me, and I’d recommend service here to anyone! More

by hanhcampe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Nov 15, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 15, 2023

Before my appointment I was on hold for 30 minutes trying to change the time of my appointment. Once I got there I waited 3 hours for an oil change. Luckily my class got canceled or else I would have missed More

by kreutzermolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Silvernail
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Nov 16, 2023 -

Oklahoma City Volkswagen responded

Molly, We strive for efficient and responsive service, so it's disappointing to know we missed the mark during your visit. Your time is valuable and waiting that long isn't acceptable. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

November 14, 2023

Great service department - incredible customer service. It's a completely different experience than anywhere else I have ever been! More

by PATPRAISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 14, 2023

Appt. For oil change was 12 noon, did not get car back until after 2:30 More

by dturnerx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 10, 2023

Okc Volkswagen was very good. I will definitely come back for my next service needs More

by aaronstehsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Oklahoma City Volkswagen responded

Aaron, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 09, 2023

Jacob was super helpful and ensured that I had answers to any questions I had! More

by haley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis
Report | Print
Nov 09, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 08, 2023

Excellent service and professionalism! Happy to have found this dealer and service center. We will definitely be back ! More

by tsharp2677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

November 08, 2023

Jacob Ranjel is amazing to work with. He scheduled us and advised us how long we would be waiting for our car. VW walked us through everything amazingly. Jacob is awesome and anyone sch More

by airflores322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Report | Print
Nov 08, 2023 -

Oklahoma City Volkswagen responded

Thank you for the glowing review! We're delighted that Jacob made your experience with us so positive. It's fantastic that he kept you informed and ensured everything ran smoothly. We'll make sure to pass along your kind words to Jacob. Feel free to reach out if you need anything else or have further questions. Safe travels in your Volkswagen, and thanks again for choosing OKC VW! 😊🚗👍 Servicing You and Nothing Else! Your Team at Oklahoma City VW

November 08, 2023

It’s always easy to do business with Matt. He is always nice and knowledgeable and we appreciate his assistance. More

by lindsay.forbes6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Nov 08, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Matt and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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