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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews

884 Reviews of Oklahoma City Volkswagen - Service Center

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December 23, 2023

Great dealership. I have used them for years and the service is great every time More

by CRYSTALMUNDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Dec 27, 2023 -

Oklahoma City Volkswagen responded

Hi Crystal! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 22, 2023

Jacob and Brian are fantastic. Excellent service crew. Jacob and Brian have always been very hospitable. More

by kaarthik_iyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Dec 22, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Jacob, Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 21, 2023

Easy and quick to schedule recall service highly recommend nice and very clean very respectable More

by cris.garay34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Oklahoma City Volkswagen responded

Cris, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 20, 2023

The dealer ship has always been there to care for my car since I signed the papers and took it off the lot. More

by tinaduarte945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Dec 20, 2023 -

Oklahoma City Volkswagen responded

We Thank you so much for sharing your positive experience with our dealership in Oklahoma City! We're thrilled that our team has consistently provided excellent care for your car since the day you took it off the lot. We offer top-notch customer service and support at OKC VW to ensure a seamless ownership experience. Our team is grateful for your continued loyalty! Our commitment is to maintain the highest standards in our products and services, and it's gratifying to know that our efforts have positively impacted your satisfaction. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your trust in us and look forward to continuing to meet your automotive needs. Safe travels, Servicing You and Nothing Else! Your team at OKC VW

December 20, 2023

car was damaged. by mechanic while it was in shop for recall when I reported damage to shop Still waiting for reply back!!contacted dealer to see if part was in shop w More

by djks1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Oklahoma City Volkswagen responded

Hello Dennis, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We take reports of damage seriously and want to assure you that your concerns are a top priority for us. We regret that your car sustained damage while in our shop for a recall, and we understand the frustration that can arise from such incidents. We are all humans and make mistakes sometimes. Our goal is provide you with top customer satisfaction. Our team thanks you for speaking to us on the phone and providing picture. Your service advisor will notify you when the part has arrived for repair. It is our commitment to provide exceptional service, and incidents like these are not reflective of the standard we aim to uphold at OKC VW. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any additional details or concerns, please feel free to reach out to us directly so that we can address them promptly. Thank you for your patience and for giving us the opportunity to resolve this matter. Servicing You and Nothing Else! Your Serivce Team at OKC VW

December 15, 2023

Always a fast service weather is a pick up or drop off. Great communication and have never had any issues with my car being serviced here. More

by Bailee Boisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Dec 15, 2023 -

Oklahoma City Volkswagen responded

Hi Bailee! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 15, 2023

I expected to have to leave my car for multiple days, they said up to 10, but the immediately necessary repairs were completed within a day. I appreciate their shuttle service to and from my office so I More

by aprclissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! We understand how important it is not to miss a day of work, so we're happy you found our shuttle service helpful! Safe travels! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 14, 2023

I got a water pump, timing belt, and thermostat replacement, as well as an oil change because oil was leaking from my drain plug. The main concern is when I picked up my car, the check engine light More

by julialgilstrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Oklahoma City Volkswagen responded

We're truly sorry to hear about your experience. We aim to ensure all vehicles leave in better condition than when they arrived, and it sounds like we missed the mark here. We take this feedback seriously. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

December 14, 2023

Great experience, we have purchased 5 vehicles from here. Will buy future vehicles from here. More

by MARKEWOLF34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Beauclaire, Brian Smith
Dec 15, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 13, 2023

Fast and professional service. Good recommendations of services to anticipate with the next maintenance. Good advice on what’s a priority and what is not for those affected by toda More

by Klaudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Dec 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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