Oklahoma City Volkswagen - Service Center

To start, I will say the staff is super friendly. However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no communication from the service team. After 5 inspections and oil consumption testing I learned there was a known issue with Tiguans including my first reps vehicle. In October I signed off on the inspection and approved the recommendations. I was told I would have a rental car as soon as the parts came in estimated 1 week. After 7-8 calls and texts trying to bring my car in to be repaired I finally was told by a new rep I would have a rental and booked my appt early December. At the arrival of my appointment I learned my rental had been given away so I was provided a used vehicle. Because it was used they mentioned I may have to bring back at a moments notice if sold. I was told to expect my car back in an estimated 2-3 weeks. 2 weeks after dropping my Tiguan off I was sent a new inspection to be approved that had the same recommendations already approved in October. I was given a new estimate of 2 more weeks and asked for them to keep me posted. After more follow up attempts on my part, I finally was able to pick up my vehicle middle of January after being in the shop over 5 weeks. I had plans to purchase a new Atlas Cross Sport but due to this experience have reconsidered. More

Service was good, as usual. I miss having Brian Smith as my service rep. He's the best! I miss having Brian Smith as my service rep. He's the best! More

I appreciate the level of customer service I received from Rocky. He went above and beyond to help me get the repairs done so I could get my car back. from Rocky. He went above and beyond to help me get the repairs done so I could get my car back. More

Awesome satisfactory knowledgeable service with personal care and out of their way to help service care and out of their way to help service More

Great job! ! My Volkswagen is perfect. Jacob was professional and courteous. Facilities were clean and quiet. ! My Volkswagen is perfect. Jacob was professional and courteous. Facilities were clean and quiet. More

We appreciate Rocky’s help! He answered all of our questions and concerns. Thank you. He answered all of our questions and concerns. Thank you. More

I go there every year and they always make sure my car is running right .thank you so much for your service running right .thank you so much for your service More

Absolute best service department I’ve ever dealt with! Everyone I’ve ever dealt with has gone above and beyond to help Everyone I’ve ever dealt with has gone above and beyond to help More

I arrived for my service a little early. Rocky immediately went to work processing in my vehicle. The service was completed in a timely manner. I received good feedback and possible options Rocky immediately went to work processing in my vehicle. The service was completed in a timely manner. I received good feedback and possible options from the service team. Overall the job was well done. More

Fast and friendly! Great work and serviced my vehicle just as the specs recommend. Thank you. Great work and serviced my vehicle just as the specs recommend. Thank you. More