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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews
Call Service Center (405) 787-0433

884 Reviews of Oklahoma City Volkswagen - Service Center

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March 02, 2024

Took 3 weeks to get my car back I had the firmware updated on the diesel TDI now my remote start doesn't work Also had radiator flush ended up the light coming on the way home had to go to a Walmart a More

by 2mello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Oklahoma City Volkswagen responded

We're disappointed to hear about the issues you've experienced. This is not the level of care we aim for and we appreciate your feedback. We will share this with our team and hope to provide a five-star experience to you in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 01, 2024

The whole team puts the customer first. I will refer my friends to check them out. More

by paulbeaton99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Noonan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Mar 01, 2024 -

Oklahoma City Volkswagen responded

Paul, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 28, 2024

Professional and honest reasonable price. the check the entire vehicle and give you suggestions. Thank you for good service More

by khansarimansour6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're glad to know you found our service at Oklahoma City Volkswagen professional and honest. We always aim for thorough checks and reasonable prices! Thanks for the positive feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

I love the overall experience, and Rocky was very helpful. I will be back soon More

by reneepearson333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Oklahoma City Volkswagen responded

Hi Renee! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

Rocky was super friendly and handled my 20k maintenance service quickly and efficiently. Would absolutely recommend this dealership. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Feb 26, 2024 -

Oklahoma City Volkswagen responded

Jordan, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 24, 2024

Fantastic service! Rocky Padilla and Service Manager Brian Smith make the service experience surperb. Extraordinary Service Department and by far the best Service Manag More

by Klaudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 26, 2024 -

Oklahoma City Volkswagen responded

Klaudi, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 19, 2024

Jacob is really great, very attentive and considerate, communicates well and is always very friendly. More

by SCOTTYO1717
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're delighted to know that Jacob's attentive and friendly service made a positive impact on your experience at Oklahoma City Volkswagen. Thanks for the great review! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 18, 2024

Unable to rate service (car was not repairable). Diagnostics took around two weeks, although I dropped off my car without scheduling an appointment first. Terrible communication, had to reach out pe More

by lmrosignoli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Oklahoma City Volkswagen responded

It's disappointing to hear about your experience. We aim for efficient service and clear communication, so it's disappointing that we may have fallen short in these areas during your visit. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

February 14, 2024

Rocky was very friendly, knowledgeable, and straightforward. I would definitely return for service in the future! More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 14, 2024

Jacob always does his best to address the needs of our car and communicates well. More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Feb 15, 2024 -

Oklahoma City Volkswagen responded

Jill, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Jacob & our OKC VW team appreciate your kind feedback and look forward to serving you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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