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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,409 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,409 reviews

June 13, 2024

Jacob’s customer service skills are outstanding. He was patient and attentive with myself and other clients he was interacting with. More

by sharon.reddington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that Jacob provided you with outstanding customer service. His patience and attentiveness are qualities we highly value, and it's great to know he made a positive impact on your experience. We'll be sure to pass along your compliments to him. We look forward to serving you again soon! Servicing You and Nothing Else! OKC Volkswagen Service Team

June 11, 2024

all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with. More

by matthew g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Oklahoma City Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Richard, Rocky, and Josh will be delighted to know they made such a positive impact. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

June 11, 2024

I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be More

by mtycol1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Oklahoma City Volkswagen responded

Thank you for your feedback and continued support of our VW service department. We sincerely apologize for the inconvenience you experienced during your recent visit, especially regarding the delay and the lack of a loaner vehicle. Unfortunately, there are times when our loaner vehicles are in high demand, and we regret that we could not provide one during your service. We do have a waiting list for loaners, and we encourage you to let us know if you would like to be added to it for future visits. While we strive to provide loaners as a convenience to our customers, they are not a guaranteed part of our service. We understand how vital reliable transportation is, and we regret any inconvenience this may have caused. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future. If you have any further concerns or need assistance, please do not hesitate to contact us. Servicing You and Nothing Else! OKC Volkswagen Service Team

June 07, 2024

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. More

by MPOLLOCK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Jun 10, 2024 -

Oklahoma City Volkswagen responded

Thank you for your great review! We're pleased to hear that scheduling was easy and our service communication was efficient and clear. It's wonderful to know that the estimation of repair service time was accurate and your car was returned on time. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your local team at OKCVW

June 06, 2024

Check engine light came on twice after service regarding fuel fumes, had fuel filter replaced and fuel item put in tank, air filter not screwed on made rattling nose. Returned twice still not fixed. More

by annavogel27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manual
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Jul 08, 2024 -

Oklahoma City Volkswagen responded

We are sorry to hear about your experience at OKC VW Service. It sounds like there were some issues with the service provided. It's essential to ensure that all concerns are addressed properly and that the service meets your expectations. I would recommend reaching out to the service center again to see if they can rectify the situation and provide a satisfactory solution for you. Servicing you and Nothing Else! Your team at OKC VW Service

June 06, 2024

Service was fast and the staff was very friendly, especially the tech I dealt with. More

by duden21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 06, 2024 -

Oklahoma City Volkswagen responded

Thank you for the fantastic review! We're delighted to hear that you experienced fast service and found our staff, incredibly the tech you dealt with, very friendly. At Oklahoma City Volkswagen, we strive to provide efficient and friendly service to all our customers. If you need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team

June 06, 2024

Their services was very professional they explained everything very clearly and the service rep responded to every questions More

by jaylau003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Oklahoma City Volkswagen responded

Thank you for your wonderful review! We're delighted to hear that you found our services very professional and that everything was explained clearly. Our service reps at Oklahoma City Volkswagen take pride in responding to all questions thoroughly. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your team at OKCVW.com

June 05, 2024

They kept me informed and made my repairs very easy. They're always on top of things. More

by ROCKYMOUNTAIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 05, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to share your positive experience with our service department at OKC VW. We're thrilled to hear that our team kept you informed and made your repairs easy. We prioritize being on top of things and ensuring a smooth process for our customers, and we greatly appreciate your feedback. We look forward to serving you again in the future! Servicing You and Nothing Else! OKC VW Service Department

June 01, 2024

Nothing to improve- professional and personable all in one. Considerate of my needs for time. More

by nansol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jun 03, 2024 -

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to know that you found our service both professional and personable, and that we were able to accommodate your time needs. If there's anything else we can do for you in the future, please let us know. Thanks for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 29, 2024

My overall experience was very unpleasant, as well as unsatisfactory...too many problems with dealership More

by tnpsyasn
Recommend Dealer
No
Employees Worked With
Chris Maritt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Dusang
Report | Print
May 31, 2024 -

Oklahoma City Volkswagen responded

Thank you for taking the time to provide your feedback. Our OKC VW team is sorry to hear about your unpleasant and unsatisfactory experience with our dealership. We strive to provide the best service possible. We apologize for the delay in your new Atlas Cross sport delivery caused by the transport company's rescheduling. Unfortunately, this was out of the dealership's control, but we understand how frustrating it must have been for you. Thank you for your patience and understanding. Servicing You and Nothing Else! Oklahoma City Volkswagen

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