Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that Lewis was a joy to work with and that you appreciated our clean dealership and good selection of cars. We strive to create a positive experience for all our customers. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for sharing your experience. We're glad to hear that you receive good service at our dealership. We apologize for any inconvenience regarding follow-up calls on part arrival and car washes. Our car wash is not a detailed cleaning but a quick rinse/wash drive-through with an air-dry machine. We strive to provide consistent communication as we now have a service customer representative to help support our advisors and communicate updates to customers better in the future! We thank you for your patience during this transition! While our prices reflect dealership standards, we offer comprehensive services from Volkswagen-certified technicians, which may not be available at other centers. We also offer service specials on our website to help customers save, and in some cases, we offer financing options for more extensive unexpected repairs if needed! We appreciate your feedback and will use it to enhance our customer experience. Thank you for choosing your locally owned and driven Volkswagen dealership in Oklahoma City! We appreciate your business! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que Rocky le brindó un excelente servicio y atención. En Oklahoma City Volkswagen, nos esforzamos por mantener su coche en las mejores condiciones posibles para prevenir accidentes y descomposturas. ¡Esperamos seguir sirviéndole en el futuro!

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service team and that you appreciated the updates on your vehicle. Keeping our customers informed is a top priority for us. We look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! OKC Volkswagen Service Team

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that Jacob provided you with outstanding customer service. His patience and attentiveness are qualities we highly value, and it's great to know he made a positive impact on your experience. We'll be sure to pass along your compliments to him. We look forward to serving you again soon! Servicing You and Nothing Else! OKC Volkswagen Service Team

Oklahoma City Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Richard, Rocky, and Josh will be delighted to know they made such a positive impact. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and continued support of our VW service department. We sincerely apologize for the inconvenience you experienced during your recent visit, especially regarding the delay and the lack of a loaner vehicle. Unfortunately, there are times when our loaner vehicles are in high demand, and we regret that we could not provide one during your service. We do have a waiting list for loaners, and we encourage you to let us know if you would like to be added to it for future visits. While we strive to provide loaners as a convenience to our customers, they are not a guaranteed part of our service. We understand how vital reliable transportation is, and we regret any inconvenience this may have caused. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future. If you have any further concerns or need assistance, please do not hesitate to contact us. Servicing You and Nothing Else! OKC Volkswagen Service Team

Oklahoma City Volkswagen responded

Thank you for your great review! We're pleased to hear that scheduling was easy and our service communication was efficient and clear. It's wonderful to know that the estimation of repair service time was accurate and your car was returned on time. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your local team at OKCVW

Oklahoma City Volkswagen responded

Thank you for the fantastic review! We're delighted to hear that you experienced fast service and found our staff, incredibly the tech you dealt with, very friendly. At Oklahoma City Volkswagen, we strive to provide efficient and friendly service to all our customers. If you need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team

Oklahoma City Volkswagen responded

Thank you for your wonderful review! We're delighted to hear that you found our services very professional and that everything was explained clearly. Our service reps at Oklahoma City Volkswagen take pride in responding to all questions thoroughly. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your team at OKCVW.com