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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,407 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,407 reviews

September 16, 2023

The process up front was good but things shifted when we got into finance. The numbers were moved around and not explained properly. Costs were moved around into the price of the car as opposed to showing s More

by William Avalos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ethan Davis
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Sep 18, 2023 -

Oklahoma City Volkswagen responded

William, I'm sorry to read about your experience. We strive for transparency in all our transactions and it's concerning that you felt this was not the case during your visit. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

Oct 05, 2023 -

William Avalos responded

Update as of 10/5/2023: my wife spoke to the finance manager as we are looking to get updates on where our refund is at and we were told 8-12 weeks. Keep in mind we purchased on 8/12. The issue that I have with this experience is the lack of communication and response rate. We have sent emails with no responses and now it feels like we are just getting the runaround. If your not constantly calling then you won’t get a call back.

September 16, 2023

Jacob always makes sure that all of my issues get fixed the first time. The service people are all very skilled and I have had no issues I have had to return for. More

by VIBURGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
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Sep 21, 2023 -

Oklahoma City Volkswagen responded

Hey Viburgin! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 16, 2023

Great customer service! It did not take too long to complete my service and I appreciated that. More

by kmlong85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Sep 21, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 14, 2023

Good schedule, easy to get in, easy to work with, appreciate them cleaning the car More

by darryl.bush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Sep 14, 2023 -

Oklahoma City Volkswagen responded

Hey Darryl! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Safe travels! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2023

Excellent service and class above the rest. Always willing to provide necessary insight of keeping your car running for the long road ahead. More

by cmcguffee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Sep 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2023

Great job by the entire team. Would defiantly recommend to friends. More words to fill in. More

by Kbrimokc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Sep 14, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 13, 2023

Jacob and Bryan have worked extra to ensure that I was actually taken care of. After two failed maintenance visits where the problem was not solved, they worked with me each time to ensure a loaner and ke More

by zoeybay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Sep 18, 2023 -

Oklahoma City Volkswagen responded

We're glad to know that Jacob and Bryan were able to assist you, but we apologize for the inconvenience of multiple visits. We strive for efficient service on the first visit so it's disappointing when this isn't achieved. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

September 12, 2023

I like the prompt service that I receive when I get to the dealership. I also liked how attentive my service rep was. More

by bentontiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 12, 2023

Friendly people that answered all of my questions when asked. Very trustworthy and honest staff More

by karley.e.hofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Oklahoma City Volkswagen responded

Hey Karley! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

September 12, 2023

The service department is very professional and accommodating. Brian has helped my family for several years with our VW needs. He goes above and beyond More

by molina4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Sep 13, 2023 -

Oklahoma City Volkswagen responded

Hey Molina! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experience with our OKCVW Service Team! Your Advisor Brain and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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