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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,411 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,411 reviews

October 17, 2023

Much better experience than the last one. Just need to get my DSG serviced and I’ll be up to date. Matt was exceptional More

by timbo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
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Oct 18, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 17, 2023

This was our first experience with this dealership. Typically we use a VW dealership in Amarillo. It is much busier than this one and very hard to get into their service department. We decided to use O More

by stliving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Oct 18, 2023 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We appreciate your feedback and are glad to know that you found our services efficient at Oklahoma City Volkswagen. We'll certainly take note of your observations about the service counter staffing, as we're always looking for ways to improve. Looking forward to seeing you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 17, 2023

they went out of their way to help us even when we were late very grateful More

by sophiaadolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Report | Print
Oct 18, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 17, 2023

Brian and the rest of the guys and ladies that work here are so wonderful. Great customer service and are always so kind to me. My car is always done in a timely manner and they go over everything. There is More

by aimeelynn28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Report | Print
Oct 17, 2023 -

Oklahoma City Volkswagen responded

We greatly appreciate your kind words and the trust you've placed in our service department here at OKC VW. Our team, including Brian and all our dedicated staff, is truly committed to providing exceptional customer service, and it's wonderful to hear that their efforts have made a positive impression on you. We understand the importance of timely and thorough car maintenance, and it's our pleasure to ensure that your vehicle is always taken care of promptly and comprehensively. We strive to exceed your expectations with every visit. Thank you for your continued support and for choosing us for your automotive needs. Your satisfaction is our top priority, and we look forward to serving you for many more years. If you have any questions or require further assistance, please don't hesitate to reach out. Safe travels, and see you on your next visit! Servicing You and Nothing Else! Your Oklahoma City Volkswagen Team.

October 17, 2023

The staff was nice and friendly. The waiting room was comfortable and clean. I like this dealership. More

by em2b2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Matt Silvernail
Report | Print
Oct 18, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 13, 2023

Jacob is the best service person. Has really up his game this year. Thank you Jacob for being awesome. More

by gqb21
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Jacob and our OKC VW team appreciate your kind feedback! ]Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 13, 2023

Quick and great service. They kept me updated throughout the whole process and were very helpful! More

by alexp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

Alex, Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We appreciate you saying such nice things about our dealership! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 13, 2023

Everyone in the service department are always so kind and they are always very open about what needs to be done, prices/costs, wait time, and always very thorough. The atmosphere is laid back and if/when I’v More

by artshark83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Matt Silvernail
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

At OKC Volkswagen, we're committed to providing exceptional service and a comfortable atmosphere for our valued customers. Our service department prides itself on transparency, kindness, and thoroughness in every interaction. We understand the importance of clear communication and are glad you feel comfortable asking questions and receiving understandable answers. Unlike typical car lots, we prioritize your peace of mind and take a laid-back approach, ensuring you're not overwhelmed by aggressive sales tactics. Our team is always available, accommodating, and ready to assist you whenever you need anything during your visit. Thank you for taking the time to share your positive experience with us. We look forward to continuing to provide outstanding service and making your automotive journey as smooth as possible. When you're ready for your next visit or have any further questions, don't hesitate to reach out. Your satisfaction is our top priority! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

October 13, 2023

Great people to work with. They fixed and cleaned my car like new. Highly recommended. More

by mopar1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Oct 13, 2023 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad we could help get your car fixed up and cleaned like new! We hope you visit us again soon! Thank you! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

October 12, 2023

Matt Silvernail knows his stuff, is approachable, friendly & very easy to work with. Everyone at OKC VW is professional, friendly & sociable. I have always enjoyed the buying process & having my ca More

by Mterrydna930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Silvernail
Report | Print
Oct 12, 2023 -

Oklahoma City Volkswagen responded

We're delighted to hear your positive feedback about OKC VW, and we genuinely appreciate your kind words! At OKC VW, we take great pride in delivering the best possible experience for our valued customers. We want to highlight a few aspects that you've highlighted: 1. Expertise of Matt Silvernail: We couldn't agree more! Matt Silvernail is a dedicated team member, and his expertise and approachability have been consistently praised. He's a true asset to OKC VW. 2. Professionalism and Friendliness:** We're thrilled that you find our team professional, friendly, and pleasant. Building strong relationships with our customers is at our core, and we're glad it shines through. 3. Meticulous Service:** OKC VW takes pride in our high service standard. While it may take a bit more time, the meticulous care we put into every service is a testament to our commitment to quality and customer satisfaction. 4. Comfortable Waiting Areas:** We understand the importance of making your visit as comfortable as possible. Our multiple waiting areas, including the new and private spaces, aim to enhance your experience while you wait. 5. Employee Satisfaction:** The satisfaction and enthusiasm of our employees are essential to the positive atmosphere you've encountered. We believe that happy employees result in satisfied customers and are glad this comes across in their interactions. Your feedback is precious to us and motivates our team to continue exceeding your expectations. We can't thank you enough for choosing OKC VW for your automotive needs. If you have any suggestions or specific areas where we can improve further, please don't hesitate to share them. We look forward to serving you again in the future and making your experience even better! Servicing You and Nothing Else! Your Service Team at Oklahoma City Volkswagen

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