Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for choosing the original Volkswagen dealership of OKC! We’re thrilled to hear that we were able to accommodate your last-minute oil change and complete it promptly. It’s great to know that our team was able to perform all your requests on time and provide clear explanations for any additional needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team.

Oklahoma City Volkswagen responded

Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you experienced with communication and customer care. We hold our values and standards to the highest level and expect the same from all our employees. It’s clear from your experience that we fell short of our goal of providing superior service. We're grateful for your recognition of Lewis and Rocky, who exemplify the dedication and commitment we strive for in all aspects of our dealership. Your comments are invaluable, and we will use them to address the concerns you've raised and ensure improvements are made. Thank you again for your patience and for giving us the opportunity to serve you. We hope to have the chance to provide a better experience in the future. Servicing You and Nothing Else! Your team at Okahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Jacob was able to assist you swiftly and effectively during your emergency service visit. It’s wonderful to know that his efforts helped make a stressful situation more manageable and that you were back on the road quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. Safe travels, and we hope to assist you again in the future if needed! Servicing You and Nothing Else! Your team at OKCVW!

Oklahoma City Volkswagen responded

We apologize for any inconvenience you experienced while waiting outside our service department. Our operating hours and the time our doors open are posted online, and we regret any miscommunication. We strive to provide excellent customer service, and we are sorry you did not receive a warm welcome upon entering. Your feedback is important to us, and we will address this matter internally to ensure that all our customers are greeted promptly and courteously. We appreciate your feedback. Thank you for bringing this to our attention. Please let us know if there's anything else we can do to improve your experience in the future. Servicing You and Nothing Else! Your Volkswagen Service Department.

Oklahoma City Volkswagen responded

Thank you for sharing your feedback. We are happy you picked the original and local volkswagen dealership of okc! We’re glad to hear that you found our service to be fast and good. I’m sorry to hear about the confusion regarding the tire package and the subsequent issues with your paperwork. We want to clarify that our intention is never to mislead our customers. The tire package was included as part of your purchase agreement, and I understand that this has caused some frustration. As the automobile loan is still active, refunds for additional packages or services are subject to certain conditions and must be applied to note. Specifically, a refund may be possible once the vehicle is sold or traded in, provided we receive proof of the transaction and the bank determines eligibility. We apologize for any misunderstanding or inconvenience this has caused. We strive to be transparent and helpful throughout the process, and your feedback will help us improve our communication. If you have further questions or concerns, please get in touch with us directly so we can work towards a satisfactory resolution. Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our employee was able to provide you with clear and helpful explanations about your vehicle. It’s wonderful to know that their knowledge and dedication stood out to you. We take pride in our work and always aim to offer exceptional service, so your feedback is greatly appreciated. If you need any further assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for your kind words and for your continued trust in our service department. We’re thrilled to hear that your experience was excellent and that Rocky provided thorough explanations and support for any follow-up questions. Thank you for choosing your original local VW dealer. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Your OKCVW Service Team

Oklahoma City Volkswagen responded

Thank you for your understanding and for recognizing Jacob’s efforts. We’re glad to hear that despite the technical challenges, our service car made your experience more convenient. Thank you for choosing your original local VW dealer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and look forward to serving you again. Servicing you and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the job done on your car and that our customer service met your expectations. Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your service team at OKCVW!

Oklahoma City Volkswagen responded

Thank you for your continued trust in Rocky! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen