Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hello Rebecca, Thank you for taking the time to share your feedback about your recent experience at OKC VW. We sincerely appreciate your kind words about our Salesman, David, and his brother, one of our Finance Managers. We're delighted to hear that they made a positive impression. We understand your concerns about the credit inquiry process and want to provide clarification. We genuinely apologize for any confusion. Rest assured, we did honor our commitment to only run your credit once. However, it's important to note that while we, as a dealership, adhere to this pledge, the lending institution may perform its credit check as part of its approval process. This additional inquiry is standard procedure to validate the information provided and secure the best possible financing for our customers. We want to assure you that the credit score impact from these inquiries is typically none, mainly when they occur within a short timeframe and are related to a single loan application. Nevertheless, we understand the significance of credit inquiries and appreciate your diligence in monitoring your credit report. If you have any further questions or if there's anything else we can do to address your concerns, please feel free to contact our Finance team directly. We value your business and are committed to ensuring your complete satisfaction. Thank you for choosing OKC VW, and we look forward to the opportunity to serve you again in the future. Servicing You and Nothing Else! OKC VW Dealership

Oklahoma City Volkswagen responded

Thank you so much for taking the time to share your positive experience with us at OKC VW! We're thrilled that your stay or drop-off experience was smooth and that you found our shuttle service convenient. At OKC VW, we strive to make every aspect of your visit hassle-free and enjoyable. It's fantastic to know that you encountered no problems, and we appreciate your kind words. Our team is dedicated to providing exceptional service, and feedback like yours motivates us to continue delivering the best possible experience for our valued customers. If there's anything else we can assist you with or if you have any suggestions for further improvement, please don't hesitate to reach out. We look forward to serving you again in the future. Thanks a lot for choosing OKC VW! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for bringing your concerns to our attention and for sharing your feedback about your recent experience with OKC VW. We sincerely apologize for any inconvenience you experienced during the purchase process. We understand the importance of accurate information and want to address your issues. Firstly, we apologize for the oversight regarding the entire gas tank and your vehicle's cleanliness upon delivery. This does not reflect our usual standards, and we appreciate your patience. Please know that we are taking steps to ensure this doesn't happen in the future. Regarding the Geo Guardian Connect, we sincerely apologize for any confusion. It's important to clarify that Geo Guardian Connect is equipped on all vehicles at OKC VW, and we are actively working to communicate this more clearly to our customers. We regret any miscommunication that led to your concern, as this is a new product for our team to understand better! Your feedback is invaluable, and we are committed to learning from this experience to improve our processes. If there's anything else you would like to discuss or if there are additional ways we can address your concerns, please feel free to contact our customer service team directly. Thank you for choosing your local OKC VW dealership! Servicing You and Nothing Else! Your Team at OKC VW

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback about your recent service appointment at OKC VW. We're pleased to hear that we could accommodate you with a same-day appointment, and we appreciate you choosing our dealership for your service needs. We're glad the service met your expectations on the day of your appointment. Our team works hard to ensure a positive and efficient experience for our customers, and your feedback is valuable in helping us maintain that standard. If there's anything specific you'd like to share about your service experience or if you have any suggestions for improvement, please don't hesitate to reach out. We're here to assist and enhance your future visits. Thank you for choosing OKC VW, and we look forward to serving you again in the future. Servicing You and Nothing Else! OKC VW Dealership

Oklahoma City Volkswagen responded

Thank you so much for your continued loyalty to our dealership! We truly appreciate your trust in us over the years and your thoughtful feedback. It's fantastic to hear that our team has consistently provided you with excellent service, taking the time to explain and address your concerns. Customer satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thanks again for being a valued customer. We look forward to continuing to provide exceptional service for many more years. Servicing You and Nothing Else! Your OKC VW Team.

Oklahoma City Volkswagen responded

Thank you so much for sharing your positive experience with us at Oklahoma City VW! We're delighted to hear that you are always pleased and impressed with the service and care you receive! Our service team at OKC VW appreciates your loyalty! Our team is dedicated to providing top-notch service, and your kind words are gratifying. We appreciate your trust in us and look forward to continuing to exceed your expectations. Thank you for choosing your local Oklahoma City VW; we look forward to serving you again. Servicing You and Nothing Else! Oklahoma City VW Dealership

Oklahoma City Volkswagen responded

Thank you for taking the time to share your positive experience with Brian and Jacob at OKC VW! We're thrilled they took excellent care of you during your visit. Your recommendation means a lot to us, and we appreciate your trust in our dealership for your maintenance needs. Our priority is to provide excellent service on your Volkswagen model! We're delighted that our team delivered on that commitment! We understand that earning referrals is essential, and we are happy to earn yours! Thank You! Thanks again for choosing your local OKC VW! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hey Trikin! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hi Crystal! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hey Rosita! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen