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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,410 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,410 reviews

January 03, 2024

Great team! My second car with these folks. I love the team especial the service dept! More

by noelmariehailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Noonan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Jan 04, 2024 -

Oklahoma City Volkswagen responded

Hey Noel! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 02, 2024

I value continuity. The Service Adviser and Manager know me and my vehicles. Keep these people! More

by WAYNE.CRANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, Beauclaire., Brian Smith
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Jan 03, 2024 -

Oklahoma City Volkswagen responded

Hey Wayne! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 01, 2024

As a returning customer since 2018, service is always friendly, thorough, and very time efficient. More

by hdnunley6776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
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Jan 03, 2024 -

Oklahoma City Volkswagen responded

Hi HD Nunley! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 31, 2023

Rocky did a great job communicating my vehicle's mechanical needs. I appreciated the videos to show why they made the suggestions they did. More

by jacqueline9
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Oklahoma City Volkswagen responded

Hey Jacqueline! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 30, 2023

Jacob is always so helpful and quick to answer my texts. Flexible scheduling and always offers courtesy shuttle. More

by jillallisongelvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jan 03, 2024 -

Oklahoma City Volkswagen responded

Hi Jill! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 30, 2023

It was fine. You did what you had to get done and told me it was about 80 bucks to do the maintenance needed More

by jwkovash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 30, 2023

I have purchased two vehicles from OKC VW and have had excellent experiences both times. Services have been exceptional and all employees are professional, considerate, and courteous. Lewis is personable More

by Molly Hutchens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Jones, Kenneth
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Jan 03, 2024 -

Oklahoma City Volkswagen responded

Hi Molly! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Lewis, Kenneth and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

December 29, 2023

Salesman (David) was great, and his brother, one of the Finance Managers, was also nice. What left me with a bad taste in my mouth was the pledge to only run my credit once, and only for the best rate beca More

by RParis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David, and I don't remember the Finance Manager's name
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Dec 29, 2023 -

Oklahoma City Volkswagen responded

Hello Rebecca, Thank you for taking the time to share your feedback about your recent experience at OKC VW. We sincerely appreciate your kind words about our Salesman, David, and his brother, one of our Finance Managers. We're delighted to hear that they made a positive impression. We understand your concerns about the credit inquiry process and want to provide clarification. We genuinely apologize for any confusion. Rest assured, we did honor our commitment to only run your credit once. However, it's important to note that while we, as a dealership, adhere to this pledge, the lending institution may perform its credit check as part of its approval process. This additional inquiry is standard procedure to validate the information provided and secure the best possible financing for our customers. We want to assure you that the credit score impact from these inquiries is typically none, mainly when they occur within a short timeframe and are related to a single loan application. Nevertheless, we understand the significance of credit inquiries and appreciate your diligence in monitoring your credit report. If you have any further questions or if there's anything else we can do to address your concerns, please feel free to contact our Finance team directly. We value your business and are committed to ensuring your complete satisfaction. Thank you for choosing OKC VW, and we look forward to the opportunity to serve you again in the future. Servicing You and Nothing Else! OKC VW Dealership

December 29, 2023

Stay or drop off your car. Shuttle service available.no problems here. Thanks a lot! More

by Helios24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Dec 29, 2023 -

Oklahoma City Volkswagen responded

Thank you so much for taking the time to share your positive experience with us at OKC VW! We're thrilled that your stay or drop-off experience was smooth and that you found our shuttle service convenient. At OKC VW, we strive to make every aspect of your visit hassle-free and enjoyable. It's fantastic to know that you encountered no problems, and we appreciate your kind words. Our team is dedicated to providing exceptional service, and feedback like yours motivates us to continue delivering the best possible experience for our valued customers. If there's anything else we can assist you with or if you have any suggestions for further improvement, please don't hesitate to reach out. We look forward to serving you again in the future. Thanks a lot for choosing OKC VW! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

December 28, 2023

Was told the car would come with a full tank of gas, it did not. Also, previous vehicles I have bought elsewhere had a car wash before being handed to me. This car was dirty. Also did not appreciate the More

by charles.moore1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Rico
Report | Print
Dec 29, 2023 -

Oklahoma City Volkswagen responded

Thank you for bringing your concerns to our attention and for sharing your feedback about your recent experience with OKC VW. We sincerely apologize for any inconvenience you experienced during the purchase process. We understand the importance of accurate information and want to address your issues. Firstly, we apologize for the oversight regarding the entire gas tank and your vehicle's cleanliness upon delivery. This does not reflect our usual standards, and we appreciate your patience. Please know that we are taking steps to ensure this doesn't happen in the future. Regarding the Geo Guardian Connect, we sincerely apologize for any confusion. It's important to clarify that Geo Guardian Connect is equipped on all vehicles at OKC VW, and we are actively working to communicate this more clearly to our customers. We regret any miscommunication that led to your concern, as this is a new product for our team to understand better! Your feedback is invaluable, and we are committed to learning from this experience to improve our processes. If there's anything else you would like to discuss or if there are additional ways we can address your concerns, please feel free to contact our customer service team directly. Thank you for choosing your local OKC VW dealership! Servicing You and Nothing Else! Your Team at OKC VW

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