Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration you encountered during your recent visits. After completing inspections, it is our duty and responsibility to make recommendations for maintenance items that ensure the longevity and safety of your vehicle. The suggestions provided, such as for tires and brakes, are based on standard maintenance practices necessary for the reliability and safety of any vehicle, not just a specific brand. We understand how important it is for our customers to feel heard and respected, and we're sorry if our recommendations came across as pressuring. Our goal is always to address your primary concerns while also ensuring that your vehicle remains in good working condition. We appreciate your feedback and will use it to improve our communication and service practices. Thank you for bringing this to our attention, and we wish you the best with your vehicle and future endeavors. Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you so much for your kind words and for choosing us as your original and local Volkswagen dealer of OKC! We're thrilled to hear that Rocky and our team consistently go above and beyond to provide you with excellent service and a quick turnaround. Your satisfaction is our top priority, and it's wonderful to know we're hitting the mark. We look forward to continuing to serve you in the future! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for the positive feedback and for choosing the original Volkswagen dealer of OKC!! We're delighted to hear that you found our team knowledgeable and that they addressed your needs promptly. Ensuring that we understand your concerns and take immediate action is our priority. Please don't hesitate to reach out if there's anything else we can assist with or if you have further questions. We look forward to serving you again and your continued support! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you so much for the great review! We’re thrilled to hear that Rocky’s friendliness and personal touch have made your service experiences with us positive. It's our goal to make every visit as smooth and reassuring as possible. We look forward to seeing you again and appreciate your continued trust in Oklahoma City Volkswagen, your original and local Volkswagen dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkswagen Service team of Oklahoma City!

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

Oklahoma City Volkswagen responded

Thank you for the great review! We're thrilled to hear that our service staff met your expectations with their customer-oriented approach and clear communication! We appreciative you choosing the original Volkswagen dealer of OKC! We look forward to your continued support! Servicing You and Nothing Else! Your team at OKC VW

Oklahoma City Volkswagen responded

Thank you for your kind words! We're thrilled to hear that our team was able to complete the repair in less than a day and get your car back to you by the end of the day. We understand how important it is to have your vehicle back on the road as soon as possible, and we're glad we could meet your needs efficiently. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Safe travels, and thanks again for choosing your original Volkswagen dealer of OKC! Servicing You and Nothing Else! Your team at OKC VW

Oklahoma City Volkswagen responded

Thank you for your kind words and support of your local and organic Volkswagen dealer of OKC! We're glad we could fit you in for a last-minute oil change and that we completed it in under an hour. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If you need anything else, please don’t hesitate to reach out. We're here to help! Servicing You and Nothing Else! Your team at OKCVW

Oklahoma City Volkswagen responded

Thank you for choosing the original Volkswagen dealership of OKC! We’re thrilled to hear that we were able to accommodate your last-minute oil change and complete it promptly. It’s great to know that our team was able to perform all your requests on time and provide clear explanations for any additional needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team.

Oklahoma City Volkswagen responded

Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you experienced with communication and customer care. We hold our values and standards to the highest level and expect the same from all our employees. It’s clear from your experience that we fell short of our goal of providing superior service. We're grateful for your recognition of Lewis and Rocky, who exemplify the dedication and commitment we strive for in all aspects of our dealership. Your comments are invaluable, and we will use them to address the concerns you've raised and ensure improvements are made. Thank you again for your patience and for giving us the opportunity to serve you. We hope to have the chance to provide a better experience in the future. Servicing You and Nothing Else! Your team at Okahoma City Volkswagen