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Oklahoma City Volkswagen
Oklahoma City, OK
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,413 reviews
January 27, 2024
had my car for 2 weeks and ended up fixing something that wasn’t even the issue. got home and it broke down the next day again and tells me that they “forgot to reprogram my key to my vehicle” and proceeds t wasn’t even the issue. got home and it broke down the next day again and tells me that they “forgot to reprogram my key to my vehicle” and proceeds to tell me i’m responsible to tow my vehicle back to the dealership for them to reprogram the key. I ask to speak with a manager and then they send someone to my home to reprogram the key. in the process, i find out the person that was sent to my home wasn’t even a tech so they probably had no idea what they were doing and proceeds to make the situation WORSE. my dashboard is black, car is trying to start without even pressing the brakes and i wasnt having ANY of these problems until he arrived and tried to “reprogram the key” More
by Balynnsands
Verified CustomerEmployees Worked With
January 26, 2024
It was a great experience as usual. The communication is always great and the service was quick. The communication is always great and the service was quick. More
by campbell.jme
Employees Worked With
January 26, 2024
Very quick. They drove me to an appointment and picked me back up. I was very thankful. They drove me to an appointment and picked me back up. I was very thankful. More
by cbricker5
January 26, 2024
Everyone was friendly, professional, and efficient. And they offered a much better rate on financing than my bank. And they offered a much better rate on financing than my bank. More
by Tiguan4life
January 25, 2024
Great service and people. They treat you like family. I would recommend them to anyone. They treat you like family. I would recommend them to anyone. More
by H.LITTLETON
January 24, 2024
I have never had a pleasant experience here. They leave out vital information, like they did not reset my sensors that indicate my oil levels - I had to approach Rocky and then he said “yeahhh, They leave out vital information, like they did not reset my sensors that indicate my oil levels - I had to approach Rocky and then he said “yeahhh, we knew that would be a problem that we can’t fix” and in my opinion that is not how to professionally handle your clientele. I have had my local tire dealership (High Plains Tire) do a better job handling my car than this dealership that sold it to me. They are also incredibly rude, especially the managers of sales. I will take my chances with small town services (like oil changes and tire maintenance) rather than travel 3 hours to be treated like xxxx and not have things done correctly. More
by jewelshepherd
Employees Worked With
January 24, 2024
Rocky was so helpful in explaining the findings in my sons car.Deligent and happy to help sons car.Deligent and happy to help More
by anaohh70
January 23, 2024
Sales was great but the delivery wasn’t. There was a problem with car net. So we had to leave it then drive back to okc again from Muskogee to pick up the Atlas. There was a problem with car net. So we had to leave it then drive back to okc again from Muskogee to pick up the Atlas. More
by glorena34
January 18, 2024
To start, I will say the staff is super friendly. However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no communication from the service team. After 5 inspections and oil consumption testing I learned there was a known issue with Tiguans including my first reps vehicle. In October I signed off on the inspection and approved the recommendations. I was told I would have a rental car as soon as the parts came in estimated 1 week. After 7-8 calls and texts trying to bring my car in to be repaired I finally was told by a new rep I would have a rental and booked my appt early December. At the arrival of my appointment I learned my rental had been given away so I was provided a used vehicle. Because it was used they mentioned I may have to bring back at a moments notice if sold. I was told to expect my car back in an estimated 2-3 weeks. 2 weeks after dropping my Tiguan off I was sent a new inspection to be approved that had the same recommendations already approved in October. I was given a new estimate of 2 more weeks and asked for them to keep me posted. After more follow up attempts on my part, I finally was able to pick up my vehicle middle of January after being in the shop over 5 weeks. I had plans to purchase a new Atlas Cross Sport but due to this experience have reconsidered. More
by C Moore
