Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,410 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
Contact Dealership
View Awards

4710 NW 39th St

Oklahoma City, OK

73122

Directions

By Type

Showing 1,410 reviews

January 26, 2024

Everyone was friendly, professional, and efficient. And they offered a much better rate on financing than my bank. More

by Tiguan4life
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Noonan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Wilkins, Marwan Shahin, Katie Tallant
Report | Print
Jan 29, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 25, 2024

Great service and people. They treat you like family. I would recommend them to anyone. More

by H.LITTLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jan 26, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 24, 2024

I have never had a pleasant experience here. They leave out vital information, like they did not reset my sensors that indicate my oil levels - I had to approach Rocky and then he said “yeahhh, More

by jewelshepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Oklahoma City Volkswagen responded

Hello Jewel, Thank you for visiting the Volkswagen service department in an Alfa Romeo vehicle. We appreciate you providing feedback that continuously helps us improve! Our Oklaoma City Volkswagen team thoroughly read your feedback! Our team has retrieved all documentation and communication records. We apologize if you felt we were misleading or rude. Your online claims are misleading, and you falsely blame our superior team. As our advisor was only being honest. We never intended for you to feel frustrated enough to feel the need to use profanity, as our team remained professional. Our team admits we could not clear a code due to your car being an Alfa Romeo. Due to the vehicle's security, it requires specific tools to communicate with it. The advisor provided 100% transparent communication in this instance while providing potential recommendations for the future. Our team is not in the business of clearing codes to just send a customer down the road for it to appear again later. Oklahoma City Volkswagen is dedicated to quality diagnostics and the services we provide to customers. We hope your local tire shop continues to provide you with good service in the future. Please do not hesitate to contact us to participate in a constructive conversation; if not, we ask you to refrain from making false allegations online. Thank you. Servicing You and Nothing Else! Your Team at Oklahoma City Volkswagen

Jan 24, 2024 -

jewelshepherd responded

Communication was not provided on this specific instance until I came back into the office and complained. I was then told along the lines of “yeahh, we knew we would not be able to fix that” - if that is clear communication you all need a refresher in customer service! Thank you! Also when I bought the vehicle you all had cleared a tire pressure code that required me to immediately turn around and be placed into a loaner car for 3 days - which the sales manager was extremely rude about providing.

January 24, 2024

Rocky was so helpful in explaining the findings in my sons car.Deligent and happy to help More

by anaohh70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jan 25, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 23, 2024

Sales was great but the delivery wasn’t. There was a problem with car net. So we had to leave it then drive back to okc again from Muskogee to pick up the Atlas. More

by glorena34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Maritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Dusang
Report | Print
Jan 23, 2024 -

Oklahoma City Volkswagen responded

We're glad to know you had a great sales experience, but we regret any inconvenience with your delivery. We strive for a seamless experience and would like to learn more about this situation. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

January 23, 2024

Was a good interaction with all the team at the dealer good team was a good experience thank you for everything. More

by alonzogutierrez81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Granados,Lewis,Denise,, Kenneth Dusang
Report | Print
Jan 23, 2024 -

Oklahoma City Volkswagen responded

Hi Alonzo! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 18, 2024

To start, I will say the staff is super friendly. However, my choice in rating comes from the 7month long process to fix a monthly warning that kept promoting me to add oil coupled with little to no More

by C Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Oklahoma City Volkswagen responded

Thank you for the review. It's disappointing to hear that your experience fell short of expectations and we sincerely apologize for any frustration or inconvenience that may have occurred as a result. We will review the situation with our team to determine what occurred and how it can be prevented in the future. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

January 17, 2024

Best dealership hands down. I'm from different city 2 hours away and Katie and Keith are awesome. They did everything they could to find the right lender for me and get me in th More

by Tylerjones112566
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith, Katie Tallant
Report | Print
Jan 17, 2024 -

Oklahoma City Volkswagen responded

Hi Tyler! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Your Advisors Katie, Keith, and our OKC VW team appreciate your kind feedback and recommendation! Have a great ride! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 16, 2024

Service was good, as usual. I miss having Brian Smith as my service rep. He's the best! More

by SCOTTYO1717
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jan 17, 2024 -

Oklahoma City Volkswagen responded

Hi Scotty! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Brian and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

January 16, 2024

I appreciate the level of customer service I received from Rocky. He went above and beyond to help me get the repairs done so I could get my car back. More

by mildredstringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Jan 17, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Your Advisor Rocky and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

1
...
17
18
19
...
141