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Oklahoma City Volkswagen

Oklahoma City, OK

Overview
Employees
Reviews
Vehicles
4.5
1,409 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,409 reviews

February 07, 2024

The only surprise was Cash ONLY. The staff is easy to work with the customer. More

by dlhaggard14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and hopes to serve you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 06, 2024

I’m deeply dissatisfied that I was told the car would definitely go 120 miles without getting recharged, and then did not. I should have been told that distance was questionable and guided to select a di More

by katsha11
Recommend Dealer
No
Employees Worked With
Jordan Noonan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Blalock, Kenneth Dusang
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Feb 08, 2024 -

Oklahoma City Volkswagen responded

We are saddened to see that you have given us a 1-star review. We want to assure you that we take your concerns seriously and would like to address them. Firstly, we want to clarify that we did not mislead or lie to you about the range of the ID.4. The EPA-estimated range of the ID.4 is prominently displayed on the window sticker, and we encourage our customers to check it before making a purchase or lease. We understand that driving conditions and habits can affect the range, and we cannot be held responsible for them. Regarding your specific travel concern, our staff provided you with information based on their training from Volkswagen. We want to assure you that our staff's primary goal is to provide our customers with accurate information and ethical handling of issues that arise. We are sorry to hear that you feel otherwise. We would like to remind you that our dealer principal has attempted to help you with this situation. We understand that you are still open to a resolution, and we have attempted to find one for you. Thank you for your feedback, and we hope to have the chance to serve you better in the future. Servicing You and Nothing Else! Your OKC Volkswagen Team

February 06, 2024

Provided good communication about what my car needed and the time it would take. Never had a bad experience! More

by krwhise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Service Team and we look forward to seeing you again next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 06, 2024

Clean, nice and friendly service. Took about an hour and half for the inspection plus new key programming. More

by daxljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 07, 2024 -

Oklahoma City Volkswagen responded

Hi Daxljones! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 06, 2024

The service and communication was great! I would definitely recommend to my friends and family. The complimentary shuttle service was also great. More

by hailey.lynn.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 07, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review, Hailey! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 05, 2024

Had my VW Passat there for repairs. For some reason, the windows were down and rain damaged the interior carpeting and flooring, as well as the gas cap was missing when I picked it up More

by j.keithfowler
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Smith
Report | Print
Feb 14, 2024 -

Oklahoma City Volkswagen responded

Thank you for the review. We aim for a seamless and enjoyable service process, so it isn't enjoyable to see these allegations. We regret to hear that it is too late to reconcile. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Safe Travels! Servicing You and Nothing Else! Your team at OKCVW

February 03, 2024

For what was done, I give 5 stars. As my 1st new car, fresh off the showroom floor, I anticipated being treated like a new car customer, being that I have sold new cars myself. Came in More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 05, 2024 -

Oklahoma City Volkswagen responded

We appreciate your feedback and apologize for any inconvenience you've experienced. We're glad to know that Mario has been helpful, but we understand there are areas where we can improve our service. Rest assured, making sure every customer feels valued is a top priority at Oklahoma City Volkswagen and we encourage you to reach out directly so that we can address these concerns in greater detail. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

February 03, 2024

Loved they washed my car. Friendly service. Clean clean clean service department. Will be back. More

by shawn89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 05, 2024 -

Oklahoma City Volkswagen responded

Shawn, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Safe travels! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 02, 2024

Wonderful staff, very friendly, answered all my questions, got my car serviced quickly! Wonderful team here at okc Vw! More

by alexisnschutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Report | Print
Feb 05, 2024 -

Oklahoma City Volkswagen responded

Alex, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

February 01, 2024

Good to work with on scheduling. Will continue to do business with them. Give them a try. More

by jody.teeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Oklahoma City Volkswagen responded

Jody, your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Service Team! Our OKC VW team appreciates your kind feedback and looks forward to serving you again in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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