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Oklahoma City Volkswagen

Oklahoma City, OK

4.5
1,409 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,409 reviews

March 31, 2024

Great service, they quickly and professionally repaired my car, which was especially important because I was driving cross country. I was very lucky to have my breakdown near this dealership More

by qmartin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Oklahoma City Volkswagen responded

Hi Q Martin! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 30, 2024

Jacob Was Excellent! He told me some other things I needed during my oil change! He was courteous, Kind, respectful, and listened to everything I said. Thank you Volkswag More

by abrookings54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Maritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Dusang
Apr 01, 2024 -

Oklahoma City Volkswagen responded

Hi! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SERVICE Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 28, 2024

Rocky was fantastic to work. He was clear and transparent when communicating service recommendations. He did not try to "sell" me on unnecessary additional services, which I appr More

by 120lasest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Mar 28, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're so glad Rocky provided you with a fantastic service experience at Oklahoma City Volkswagen. We appreciate your feedback and look forward to assisting you in the future! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 25, 2024

We pulled up and were greeted at the door by Katie! She did such a great job for us and making sure we got exactly what we wanted. She is a great representative of OKC VW and had answers to all of my q More

by demarcos2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Noonan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Tallant, Kenneth Dusang
Mar 26, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Katie, Kenneth, Jordan & the rest of our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 24, 2024

Outstanding would have been 5 stars. But have to return for part replacement after trying to fix issue 5 hours in and finding out they didn't order a part for the job! Service Dept. Exce More

by boxermok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Oklahoma City Volkswagen responded

Thank you for the review! We appreciate your patience and understanding throughout this process and look forward to resolving the situation soon. Please don't hesitate to reach out if we can be of assistance in the meantime! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 23, 2024

Always a great experience anytime I've had to have my car serviced. Communication is always superb More

by travis_french
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith
Mar 25, 2024 -

Oklahoma City Volkswagen responded

Travis, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 22, 2024

Rocky is friendly, but he wrongly overcharged me for the service that was not performed at all. I would think it is just a mistake. But after I contacted the dealership, they admitted about the wrong charge More

by frankfengpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Padilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Oklahoma City Volkswagen responded

I'm sorry to read about your experience. It's important for us to ensure our customers are charged correctly and receive the services they've requested, so this is concerning. I'd like to look into this further and help resolve these issues as quickly as possible. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

May 21, 2024 -

frankfengpan responded

The Service Manager contacted me quickly for the issue, I have been traveling extensively in the past a couple months outside OKC, I did find a time talked to him briefly during the trip, he sincerely explained the issue and offered solutions when I am back to town, appreciate his response and help, I am just back to OKC and will visit the dealer to discuss and close the issue, will provide further updates.

March 22, 2024

It was good and the staff was attentive. I liked that they talked me through what everything meant. More

by agoven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Oklahoma City Volkswagen responded

Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

March 21, 2024

This is one of 3 experiences at the dealership. If it wasn’t for Jacob in the service center ALWAYS fixing everyone’s mistakes I wouldn’t go back . Bought a brand new Tiguan there and am having re More

by laurieanderson70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Maritt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Smith, Kenneth Dusang
Mar 21, 2024 -

Oklahoma City Volkswagen responded

Thank you for the review. We're happy to hear about Jacob's efforts but want to ensure that all of our team members are providing the excellent service we strive for. If there are specific concerns or areas for improvement that you'd like us to address, please reach out directly so we can work towards a resolution together. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

March 19, 2024

Robert the salesman, did an outstanding job! If I ever buy another vehicle, I will come to see him. He truly cares about customer care and satisfaction. More

by kari_okc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ranjel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Wilkins
Mar 19, 2024 -

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SALES Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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