Ocean Subaru of Fullerton

And Mark and Omar both got defensive when the questions were brought to attention. If your a woman this is not a safe place to purchase a car as they know nothing of what they're selling, overpromise and b were brought to attention. If your a woman this is not a safe place to purchase a car as they know nothing of what they're selling, overpromise and belittle you. Sad business ownership and un ethical values. I write this review after trying to bring it up to management, but they did not want blood on they're hands and punish consumer and say " oh well we're uploading the car today and someone else will buy it " so much for almost compromising my safety and now carrying it on to a gullible person. More

Typical car dealer, bait and switch, nonsense! AVOID THIS PLACE LIKE THE PLAGUE! I contacted them a few days ahead of time, online, to get a quote on a vehicle. They sent me an email showing AVOID THIS PLACE LIKE THE PLAGUE! I contacted them a few days ahead of time, online, to get a quote on a vehicle. They sent me an email showing the precise vehicle and a price of $35,925 plus the normal taxes and fees, etc., of course. Everybody knows that. - Right? I go there on the weekend to purchase the vehicle, which should be about $40,309 +/-, out the door, great. I brought a copy of their email, sent to me, to the dealership because , sadly, most of these dealerships are dishonest. Case in point: They first raised the price of the vehicle by ~$3500 to $39,395 on the paperwork, completely ignoring the email. I had handed them their own email with the price clearly on it and discussed it with them!! So, now they can charge me more taxes based on $39K instead of $36K, plus whatever else they claim that they put on the vehicle and put those additional profits in their pocket. The taxes are a percentage based on the sale price, right? Were they hoping that I wouldn't notice? - Seriously In the end: What a surprise!!! - not! The price of the vehicle is magically now $53,216.75 up from ~$40,309!!!!!!!! They tried to charge me an additional ~$12,907.75!!!!!!!! That's ~$13,000 more! - incredible! After a few choice words. I walked out!! FWIW: I made it abundantly clear that I had full intention of taking that vehicle home that day. Just in case, I had brought my checkbook and could have paid cash for the vehicle. This is just the abridged version of the story. This experience was really bad. Their loss! I have already planned to purchase a better equipped vehicle from another dealership tomorrow. - I hope, we'll see! There are more than a dozen of these vehicles within 30 miles of my home. I am sure someone will be willing to take my money. More

The customer service is excellent. I appreciate the shuttle service to drive me home the day I dropped off my car and the pick up at home the next day and the drive back to the dealer I appreciate the shuttle service to drive me home the day I dropped off my car and the pick up at home the next day and the drive back to the dealer service department. The work on my car worked perfectly to fix the problem with my car. More

John was our sales agent. He was knowledgeable and patient as we changed our mind multiple times. He was knowledgeable and patient as we changed our mind multiple times. More

The staff felt like friends whom I’ve known for years. They all treated me with dignity and respect regardless of my skin color or gender. We laughed A LOT and I spent nearly 6 hours there because of how They all treated me with dignity and respect regardless of my skin color or gender. We laughed A LOT and I spent nearly 6 hours there because of how well we got along. More

I bought 2 cars within 2 weeks. One at Mazda. One at Ocean Subaru. I am so upset I didn't initially go with Ocean Subaru. The honesty, transparency, trustworthiness, included servic One at Mazda. One at Ocean Subaru. I am so upset I didn't initially go with Ocean Subaru. The honesty, transparency, trustworthiness, included service warranties, everything Ocean Subaru offered was incredible, unlike my Mazda experience. You live and learn. I will only be shopping at Ocean Subaru from now on. My Sales guy was incredible, respectful, and 100% trustworthy. He didn't push, he was knowledgeable and offered loads of info on every car we asked about. He was quick, easy, and so incredibly honest. Our finance guy was equally great. There was no secrecy, no trying to sell me additional stuff, just incredible service. My rate and payment actually dropped when I got to finance. I absolutely love the car and the dealership!! More

Kevin was very professional, proactive and patient. He is not pushy like other salespeople at dealerships. I really enjoyed having Kevin help me with purchasing my car. He is not pushy like other salespeople at dealerships. I really enjoyed having Kevin help me with purchasing my car. More

Really good work from Alex to help us get a good deal for the car. the car. More

Dave and Alex were both kind, patient, thorough professionals. They answered my questions, even took linear measurements of the interior, all with smiles on their faces. professionals. They answered my questions, even took linear measurements of the interior, all with smiles on their faces. More

Dear Ocean Subaru Team, I am writing to express my sincere appreciation for the exceptional service provided by your dealership during my recent car purchase. Both David and Omar went above and beyond sincere appreciation for the exceptional service provided by your dealership during my recent car purchase. Both David and Omar went above and beyond to ensure that my mother and I had a smooth and satisfying experience. David, our salesman, was incredibly accommodating and went out of his way to help us find the perfect car. He was patient, knowledgeable, and ensured that all our questions were answered. His dedication and excellent customer service truly made a difference. I also want to extend my gratitude to Omar, the General Manager, who displayed the same level of commitment and professionalism. He worked diligently to accommodate our needs and made the entire process seamless and stress-free as possible. Overall, our experience at Ocean Subaru was outstanding, thanks to David, Omar, and your entire team. I would not hesitate to recommend your dealership to anyone looking for a new car. Thank you once again for your exceptional service and commitment to customer satisfaction. Best regards, Jefferson Choi and Kang Choi More