Ocean Subaru of Fullerton

Everyone at this dealership is always very professional and clear about the process and what to expect with your vehicle. The service writers have always been very honest about what to expect and the cost and clear about the process and what to expect with your vehicle. The service writers have always been very honest about what to expect and the cost involved. More

Very helpful love that they weren’t pushy answering all my questions extremely nice crew my questions extremely nice crew More

And Mark and Omar both got defensive when the questions were brought to attention. If your a woman this is not a safe place to purchase a car as they know nothing of what they're selling, overpromise and b were brought to attention. If your a woman this is not a safe place to purchase a car as they know nothing of what they're selling, overpromise and belittle you. Sad business ownership and un ethical values. I write this review after trying to bring it up to management, but they did not want blood on they're hands and punish consumer and say " oh well we're uploading the car today and someone else will buy it " so much for almost compromising my safety and now carrying it on to a gullible person. More

Typical car dealer, bait and switch, nonsense! AVOID THIS PLACE LIKE THE PLAGUE! I contacted them a few days ahead of time, online, to get a quote on a vehicle. They sent me an email showing AVOID THIS PLACE LIKE THE PLAGUE! I contacted them a few days ahead of time, online, to get a quote on a vehicle. They sent me an email showing the precise vehicle and a price of $35,925 plus the normal taxes and fees, etc., of course. Everybody knows that. - Right? I go there on the weekend to purchase the vehicle, which should be about $40,309 +/-, out the door, great. I brought a copy of their email, sent to me, to the dealership because , sadly, most of these dealerships are dishonest. Case in point: They first raised the price of the vehicle by ~$3500 to $39,395 on the paperwork, completely ignoring the email. I had handed them their own email with the price clearly on it and discussed it with them!! So, now they can charge me more taxes based on $39K instead of $36K, plus whatever else they claim that they put on the vehicle and put those additional profits in their pocket. The taxes are a percentage based on the sale price, right? Were they hoping that I wouldn't notice? - Seriously In the end: What a surprise!!! - not! The price of the vehicle is magically now $53,216.75 up from ~$40,309!!!!!!!! They tried to charge me an additional ~$12,907.75!!!!!!!! That's ~$13,000 more! - incredible! After a few choice words. I walked out!! FWIW: I made it abundantly clear that I had full intention of taking that vehicle home that day. Just in case, I had brought my checkbook and could have paid cash for the vehicle. This is just the abridged version of the story. This experience was really bad. Their loss! I have already planned to purchase a better equipped vehicle from another dealership tomorrow. - I hope, we'll see! There are more than a dozen of these vehicles within 30 miles of my home. I am sure someone will be willing to take my money. More

Follow up: The very next morning, I went to Sierra Subaru in Monrovia. I followed the same protocol. I brought in their email with a quote on a specific vehicle. I sat down with a sales representat Subaru in Monrovia. I followed the same protocol. I brought in their email with a quote on a specific vehicle. I sat down with a sales representative. We established the out the door sale price of the vehicle including the government required taxes and fees. The dealership ran a credit check on me establishing my 830 FICA score. I then filled out and signed a gazillion documents, which is completely normal. I cut them a sizable down payment check. Financed the balance. Done! Drove the vehicle home. Under no circumstance should anybody waste their time, nor endure the unnecessary stress, as I did, here at this Fullerton dealership. Go to Sierra Subaru of Monrovia, be treated with respect and professionalism. At this Monrovia dealership, you can purchase the vehicle of your choosing, in a haggle free, honorable environment. At the Monrovia dealership, there is no pressure and certainly no unsolicited FTC violating dealer addons. Then, take a pleasant drive in your shiny new vehicle and call it a day! And no, understandably so, I will not have any further contact with this Fullerton dealership. That ship has sailed. More

The customer service is excellent. I appreciate the shuttle service to drive me home the day I dropped off my car and the pick up at home the next day and the drive back to the dealer I appreciate the shuttle service to drive me home the day I dropped off my car and the pick up at home the next day and the drive back to the dealer service department. The work on my car worked perfectly to fix the problem with my car. More

John was our sales agent. He was knowledgeable and patient as we changed our mind multiple times. He was knowledgeable and patient as we changed our mind multiple times. More

The staff felt like friends whom I’ve known for years. They all treated me with dignity and respect regardless of my skin color or gender. We laughed A LOT and I spent nearly 6 hours there because of how They all treated me with dignity and respect regardless of my skin color or gender. We laughed A LOT and I spent nearly 6 hours there because of how well we got along. More

I bought 2 cars within 2 weeks. One at Mazda. One at Ocean Subaru. I am so upset I didn't initially go with Ocean Subaru. The honesty, transparency, trustworthiness, included servic One at Mazda. One at Ocean Subaru. I am so upset I didn't initially go with Ocean Subaru. The honesty, transparency, trustworthiness, included service warranties, everything Ocean Subaru offered was incredible, unlike my Mazda experience. You live and learn. I will only be shopping at Ocean Subaru from now on. My Sales guy was incredible, respectful, and 100% trustworthy. He didn't push, he was knowledgeable and offered loads of info on every car we asked about. He was quick, easy, and so incredibly honest. Our finance guy was equally great. There was no secrecy, no trying to sell me additional stuff, just incredible service. My rate and payment actually dropped when I got to finance. I absolutely love the car and the dealership!! More

Kevin was very professional, proactive and patient. He is not pushy like other salespeople at dealerships. I really enjoyed having Kevin help me with purchasing my car. He is not pushy like other salespeople at dealerships. I really enjoyed having Kevin help me with purchasing my car. More