I had my tires rotated at Costco and they stripped one of
the lug nuts and broke off another one. I got two other quotes at tire shops to replace them which were around $200. I called Subaru on Euclid and th
the lug nuts and broke off another one. I got two other quotes at tire shops to replace them which were around $200. I called Subaru on Euclid and they said they could do it for much less. When they were inspecting it, they noticed another one was stripped and replaced that one for me also and only charged for parts. Everyone from check-in to check out to the woman in the lounge were extremely kind. They walked around with a basket filled with waters and snacks, and were all very polite. The waiting room is Everyone from check-in to check out to the woman in the lounge were extremely kind. They walked around with a basket filled with waters and snacks, and we’re all very polite. Thank you for great service.
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by wiscoblonde13
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Ocean Subaru of Fullerton responded
Thank you for choosing our service department for your Subaru XV Crosstrek. We’re glad we could replace the damaged lug nuts with only parts charges and that our team kept you comfortable with refreshments and hospitality. We appreciate your kind words and look forward to assisting you again.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Overall, my experience was smooth and enjoyable.
The only downside was that it took a little longer than expected to sign the paperwork, but I understand that sometimes dealerships have busy days.
The only downside was that it took a little longer than expected to sign the paperwork, but I understand that sometimes dealerships have busy days.
Thankfully, Manny made the entire experience pleasant and kept things positive while we waited. Sitting in the heat isn't ideal, but his professionalism, friendly attitude, and great customer service made the time go by much faster.
Overall, it was a great experience. Thank you, Manny! ⭐⭐⭐⭐⭐
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by maria.aceves143
Verified Customer
Verified Customer
Jul 23, 2026 -
Ocean Subaru of Fullerton responded
Glad your experience buying a used Subaru Ascent was smooth overall. Thank you for your patience during the paperwork, and we’re happy Manny’s positive attitude and professionalism made the wait more comfortable. Enjoy your Ascent and we look forward to helping you again.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Fast and reliable service.
Scheduling was straight forward and I got my vehicle the same day.
Scheduling was straight forward and I got my vehicle the same day.
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by john.rm.domingo
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2026 -
Ocean Subaru of Fullerton responded
We’re glad our scheduling was simple and your Subaru Impreza was back the same day. Adrian and our service team appreciate your five-star feedback.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Alex and team followed through with the agreement we
discussed over the phone prior to our appointment to purchase the new car. Minimal pressure and back and forth was needed to finalize everything and
discussed over the phone prior to our appointment to purchase the new car. Minimal pressure and back and forth was needed to finalize everything and we are happy with our new Subaru.
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by jeff mccain
Verified Customer
Verified Customer
Jun 21, 2026 -
Ocean Subaru of Fullerton responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Professional service very nice lounge to wait for
finished service. Very thorough from start to finish.
finished service. Very thorough from start to finish.
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by aecsvcllc
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2026 -
Ocean Subaru of Fullerton responded
We’re delighted you found the lounge comfortable and that your Forester service was thorough from start to finish. Thank you for trusting us with your Subaru. We look forward to assisting you again whenever you need us.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Very helpful, energetic, kind and easy to work with.
Explained everything I needed to know.
Explained everything I needed to know.
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by virusleslie5
Verified Customer
Verified Customer
Other Employees Tagged:
Jerry Ruiz
Apr 29, 2026 -
Ocean Subaru of Fullerton responded
We’re delighted our team made the purchase process clear and enjoyable for you. Congratulations on your new Subaru Outback. We look forward to helping with your next visit.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Fast and easy service with outstanding staff.
I highly recommend Ocean Subaru in Fullerton CA
I highly recommend Ocean Subaru in Fullerton CA
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by hcollins6
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Ocean Subaru of Fullerton responded
Hearing that your Outback service was fast and effortless means so much to us. Adrian and Alex will be thrilled by your recommendation. We look forward to serving you again.
Omar Fonesca
General Manager
omar.fonseca@oceansubaruoc.com
Excellent customer service .
service was fast and check in and check out process was smooth
service was fast and check in and check out process was smooth
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by charleswoo16
Verified Customer
Verified Customer
Service Price Transparency
all staffs are cool they were helpful eventho i had to
change my appt several times, i'd say this place is the best
change my appt several times, i'd say this place is the best
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by rachel
Verified Customer
Verified Customer
Service Price Transparency
We had a great experience with the purchase of our
vehicle. The entire staff was amazing.
vehicle. The entire staff was amazing.
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by Lbetoibarra