Ocean Honda of San Juan Capistrano

How a GM does not honor his word! After reviewing their competitor's price ( full detailed pricing was emailed to Ocean Honda previously),they accepted to match that offer. A SMS from After reviewing their competitor's price ( full detailed pricing was emailed to Ocean Honda previously),they accepted to match that offer. A SMS from the salesman Julio , came informing me that Mr Hisham, General Manager had agreed to that deal. I showed up, test drove the car and once paperworks started, Mr Hesham El Hamayel got involved as Jorge Figueroa, salesman brought him in for further support. I was very surprised , stating that I had already gone through negotiations via email and sms and do not understand why they seem ignorant about the deal!.. The usual car dealership tricks then started.. " where is our acceptance of that deal": very surprised I said who is the manager? I showed him his employee's SMS, Mr Julio Jaramillo, stating that the manager was matching the offer!!?.. I even wanted them to beat that first offer as after all they did not have my chosen color and I was giving them the opportunity of earning my business since they were 10 miles closer and had serviced satisfactorily my old cars before... but I was not going to accept a different deal and higher price! I was given a dealer invoice number showing how my price was not acceptable.. "How it was at loss for them.." Then I was told a "$900.00 destination charge was not included in the competitor's price.".. I showed him the email stating the opposite!... Was told that" low price was including military or college graduate discount bonuses"... Then I showed him the email of the competitor stating that those were additional bonuses on the top of the price and I knew that I did not qualify for any of them.... I even showed them a 3rd dealer's email accepting that same initial price (which was including the destination charges).. I finally told them how disappointed I was as he had wasted my afternoon by making me go there for nothing. This could have been avoided as they had all my figures and offers. I Told them 2016 is almost over and soon 2017 are coming out and then he will regret pushing a potential customer, previous owner of 3 new Honda cars ( accord, odyssey and a civic). I left the dealership refusing their inflated last minute price with total bogus explanations! I would NOT recommend this dealership for any purchase UNLESS you have a detailed quote in writing.signed by the manager, stating all charges and hidden fees. I am very disappointed and will report this unacceptable manner of treating customer after a deal has been reached. I will contact Honda HQ. This behavior made me also question the purchase of a CRV. Perhaps I will get a Toyota instead. More

best sales person ever Nora Kelly has assisted me for ten years. Best, most reliable, professional sales person ever. Please remember to ask for her. She is the most amazing Nora Kelly has assisted me for ten years. Best, most reliable, professional sales person ever. Please remember to ask for her. She is the most amazing person ever. More

They sold me a Lemon. I leased a new 2015 Honda CR-V. It was delivered to me with missing screws on the front bumper tire well, glue from the factory (the car was not deta I leased a new 2015 Honda CR-V. It was delivered to me with missing screws on the front bumper tire well, glue from the factory (the car was not detailed), rear right panels misaligned, right door molding not matched up properly (off by 3/4 of an inch), and a lemon engine. When idling the car sounds like an old fan is hitting a deck a cards and going from 55 to 45 it is even louder. The dealership has not taken responsibility. There is also a whine to the engine. I've taken it in to another dealership (tomorrow will be 3 times) and the the engine problems have not been fixed. I've had it for 1 month and the rattling shaking noise has gotten worse. I had previously leased 4 Honda's since 2000 without a single issue. I'm stuck in a lease now for 3 years for a vehicle that is a lemon and Honda Customer Service and the dealership are not being helpful. Buyer or Lesser beware of this dealership! They wash their hands once the car is out the door. More

BUY YOUR HONDA AT OCEAN HONDA! After dealing with a bunch of other dealerships who wanted to waste my time I was pleasantly surprised at the painless experience I had with Ocean Hon After dealing with a bunch of other dealerships who wanted to waste my time I was pleasantly surprised at the painless experience I had with Ocean Honda. My purchase was not a straight and easy one do to the negative in my trade (don't ever by a jeep patriot.) But Patrick Peters the general manager made it so easy by being honest and straight forward with ALL of my options. He was so patient considering I felt like I had made such a poor choice with my jeep that I did not want to make the same mistake again. But lets face it there is no comparison. Honda had the best rates....the best programs. They just simply hold there value! I got a great rate and was able to get out of my jeep after 19 months a HAPPIER girl. Thank you Patrick and the entire staff for making it the best buying experience. Go see Bill Peters or Patrick Peters the general manager ( he is not like the other general managers sitting on there butts.) He makes deals happen . Haideh Mehr More

These guys do it right I just recently leased a new 2014 Honda Civic EX from Ocean Honda. Audoe is a great salesman; no pressure, knows his stuff. I was able to deal directl I just recently leased a new 2014 Honda Civic EX from Ocean Honda. Audoe is a great salesman; no pressure, knows his stuff. I was able to deal directly with the owner, Jeff Cappo. Good guy. Gave me a solid deal. I had previously taken my 2012 Civic in for service, and was very impressed with the entire operation, especially Greg in the service department. They do it right here. I'd recommend Ocean Honda. It's far superior to Pacific Honda in Kearney Mesa/San Diego, which is just a giant impersonal (and often inefficient) assembly line. This place has a nice personal touch. And seems to be getting even better under Cappo's ownership. More

After visiting two other dealerships including another Honda dealership in Orange Councy, my family and I visited Weseloh Honda. Prior to visiting the dealership, I called to inquire about the inventory o Honda dealership in Orange Councy, my family and I visited Weseloh Honda. Prior to visiting the dealership, I called to inquire about the inventory of the vehicle we wanted to purchase. I was connected to Dennis Preston in Sales and Leasing at Weseloh. He was extremely professional and at the same time made me feel as though his dealership "family" cared. My family and I went to see Dennis and the experience in person was even better than I could imagine. I am skeptical about "sales" people to start with and Dennis and the others at the dealershp were incredibly welcoming and made us feel at home. They listened to our needs and wants and worked with us to meet those. All-in-all, we are so pleased with the purchase of our Honda 2013 Accord and that has alot to do with our personal interaction with Dennis and the team. Thank you. More

My husband and I obtained a loan through Schools First Credit Union and had thought to get a car through Auto Nation. We went to Weseloh to look and test drive 3 different models. After working with Rob Credit Union and had thought to get a car through Auto Nation. We went to Weseloh to look and test drive 3 different models. After working with Robert DeLeon, we decided to purchase our car at Weseloh instead of through Auto Nation. We appreciated Robert's professional, knowledgable and low key attitude. The particular model that we decided on was not at the Honda dealership at the time of our visit. By the next day Robert had tracked down the model we wanted and we drove away with it that afternoon. The whole experience was extremely pleasant. We felt like we got a good deal, a great car and worked with an especially nice guy. Virginia Watson San Clemente More

In a world where car salesman have the connection to skepticism and con-artists, Kalvin is a not only a breath of fresh air but a shining star in what would otherwise be a dark and gloomy space. When I skepticism and con-artists, Kalvin is a not only a breath of fresh air but a shining star in what would otherwise be a dark and gloomy space. When I first met him, I knew my wife and I were in a good place and good hands. Kalvin is NOT a salesman but rather a genuine and honest human being who only cared about what we needed and wanted to pay. Throughout the entire process, he was always available, transparent and accommodating. He made sure that all our needs were met and went above and beyond the call of duty. Specifically, he worked around normal business hours to provide us with our cars as we couldn't logistically both come to get both cars. Kalvin picked me up from work, then my wife and drove us to the dealership to get both our cars. Oh, did I mention he was great with our son (17months)?!? He was patient and understanding as we had to work around our sons schedule and when we test drove the cars, Kalvin sat in the back with our son and if our son liked him - then you know he is good in our book :). If you haven't been considering a Honda or even if you are/were - you should definitely speak with Kalvin. He will never push you but rather guide you around you want and need. A job well done from a stand out individual. Thank you Kalvin! More

Just recently leased a Honda civic lx from Weseloh Honda. I worked with Kalvin Toy in the Internet dept. in this transaction. He was absolutely wonderful. Very upfront, professional, totally honest with me. I worked with Kalvin Toy in the Internet dept. in this transaction. He was absolutely wonderful. Very upfront, professional, totally honest with me. Worked out a deal within 2 days and checked out of the dealership in 2 hours on the day I signed the paperwork. I highly recommend Kalvin Toy. Wonderful experience and a straight forward approach. More

On 4/25/13, we purchased a new 2013 honda odyessey. Our salesperson was Safwat Aoude. He was knowledgeable, pleasant and courteous. All in all a good experience. Mr. Aoude answered all our questions, help salesperson was Safwat Aoude. He was knowledgeable, pleasant and courteous. All in all a good experience. Mr. Aoude answered all our questions, help us with our trade-in (2007 honda odyessey) and walked us through the new car purchase process. We will be happy to recommend Mr Aoude to our family and friends. We would also like to take this opportunity to say that the reason we purchased another Honda is becauce of the Weseloh service department. Joe Schultz is/was our primary advisor, but over the past 5 plus years, we have had contact with several members of the service team. All very helpful, friendly and knowledgeable. Joe, especially, always made us feel like he had our best interest and safety as his primary concern. While we hope we don't need any "service" in the near future, we know our team is there when needed. Best regards to all, Ellen and Jim Dovey More