Ocean Honda of San Juan Capistrano

Super Great David & I went to Ocean Honda today & drove off the lot with a beautiful Accord Sport. Everyone there was so helpful & kind to us!!! Troy, our salesma David & I went to Ocean Honda today & drove off the lot with a beautiful Accord Sport. Everyone there was so helpful & kind to us!!! Troy, our salesman, really worked with us to provide the package that we wanted. The sales managers, Mark & David, did everything in their power to make sure we were happy. And we r thrilled!!! Would definitely recommend the dealership to all our family & friends. Thank u sooo much! More

Dishonest and misleading Horrible experience. After confirming the price twice over the phone and receiving a hard email offer we were told our car would be $2K more than the Horrible experience. After confirming the price twice over the phone and receiving a hard email offer we were told our car would be $2K more than the initial offer due to added features we did not want or ask for. After driving 45 minutes to buy the car at the initial offer we were extremely frustrated and treated as if we were still getting an amazing offer at $2k more. If the manager was honest up front about the pricing we would have never made the drive, which is likely why they were so dishonest about the price initially to lure us in. Needless to say we purchased from another dealer for a lower price and honest service. Save your time and money and don't buy from Ocean. More

Dishonest people and bad s I bought a brand new Honda Civic here and I can't even begin to explain the issues I've had with this dealership. From car problems (sold me car with I bought a brand new Honda Civic here and I can't even begin to explain the issues I've had with this dealership. From car problems (sold me car with broken ac they tried to make me pay $800 for) and rude service to outright lies and very dishonest sales tactics. I don't have anything to do with Norm Reeves either, but I went there 2 years ago and helped someone get a car and the experience there while not perfect (when is going to a dealership ever) it was a much better and more professional experience. At least they had a sliver of honesty. Check your paperwork before you sign anything here they will lie to your face and sneak it in while your in a flurry of paperwork. They even lied and had me come in because they said I forgot to sign something, turns out I didn't forget they were just giving me a lower warranty than I had signed for the previous day and I have proof because I have both copies! Now that I've been trying to reach them after going in in person they have completely stonewalled me and will not respond to any of my emails. Really bad people here I would not recommend it. Watch out for the rockledge alarms they put in all cars mine had issues and it seems to be a common problem online so I'd make sure they don't install that if you do buy here and don't get their car docs program they claim they make nothing off of it, sounds like a sales pitch to me but that's up to you to decide. More

Dont waste your time going here The first red flag I wanted to make sure that they have the car before I go to their place and I was told they can get it ready within the hour as The first red flag I wanted to make sure that they have the car before I go to their place and I was told they can get it ready within the hour as soon as I come by so I drove to their dealership. Unfortunately upon speaking to their general manager Hesham, the car was not available and the closest sister dealerahip that have it on stock was 400 miles away. Instead they are trying to convince me to get 2WD. The second red flag Mary told me that they are going to match the offer by Norm Reeves Honda and keep insisting for me to come to their place. Unfortunately they cannot. The 3rd red flag. They were trying to sell me different trim level of the car that they have it on stock in which I specifically told her that we are locked in getting the Honda CRV touring AWD. At least be considerate to your client, I have specifically told her that we are coming from SAN DIEGO and it will be more than an hour drive away. If you want to save yourself a time. Do not go to this place. More

Unbelievable pricing and service, exceeds expectations I walked in to this dealer with upside down equity in a previous model Honda. I didn't expect to be able to trade it for much and had little hope of g I walked in to this dealer with upside down equity in a previous model Honda. I didn't expect to be able to trade it for much and had little hope of getting the new car I really wanted. That's when Robert de Leon and Sam Said stepped in and changed my life. Hands down the best sales reps I've ever met. They were understanding, patient, extremely accommodating, highly informative, well knowledged and overall very personable and friendly guys to get to know. Working with his manager, not only did Robert get me $1000 more than my original trade-in appraisal, they dropped the price substantially on my dream car, gave me a $500 military bonus, showed me how to refund $2500 of my previous warranty and gave me competitive pricing on all the options. I sighed with relief, having nearly closed the gap on my negative equity. Unbelievable great service. To top it off the Finance Manager, Ali Fallah, made the signing and finance process fast, easy and completely honest with full disclosure. I'm used to feeling like I've been blindsided at dealerships; these guys went the extra mile to keep me and my wife informed. I can't appreciate that enough. We walked in with doubts and left with a brand new car, fully loaded, big smiles and more optimism than I've ever received from a dealership. Every single one of them invited us to field any questions to them and vowed to serve as our personal contacts if we ever needed help, day or night. Me and my wife couldn't be happier. Thank you all so much, I need friends like these guys in my life. Seriously, you're awesome. More

Unethical Business Practice This review reflects one individual that is employed at Ocean Honda and not the entire dealership. I was in the market for a 2016 Honda CRV Touring c This review reflects one individual that is employed at Ocean Honda and not the entire dealership. I was in the market for a 2016 Honda CRV Touring car. I received an offer from Norm Reeves Honda in Irvine which I accepted. Unfortunately, Norm Reeves did not have the exterior and interior color I desired. I searched the car inventory at Ocean Honda and found two vehicles that matched the car I wanted to purchase. I called their dealership and spoke with Ivette. Ivette told me she would have to talk with her manager, Hesham El Hamayel. I then spoke with Hesham who told me that they would match the offer from Norm Reeves but would have to see my trade-in before he could complete the deal. I explained to Hesham that I received an acceptable offer from Carmax for my current car and didn't think he could match the offer. Hesham told me that he could only do the deal if he could make money on my trade-in and needed to evaluate the value of my car. I told him I would drive to his dealership if he assured me that he would match the Norm Reeves offer on the car I wanted to purchase. He said yes. I drove to the dealership and met with Ivette and Hesham. They evaluated my car and told me they would give me $18,000 for my trade-in. I provided them a copy of the offer I received from Carmax ($19,000) and told them that they would have to match that offer. Hesham told me that he was losing money on the car I wanted to buy and needed to make money on my trade-in. He then went over the numbers of the car I wanted to purchase and stated that the price was $30,700 plus destination fees, tax and license. To make a long story short, this offer DID NOT match the offer I received from Norm Reeves. I told Hesham that he had agreed on the phone to match Norm Reeves price. He then told me that his car had extras that the Norm Reeves car did not have. I knew right then that I was dealing with someone who was ethically challenged. I told Hesham that I was leaving and he offered me $18,300 for my trade-in. I told him there was no point in negotiating if he was not going to honor his word to match Norm Reeves price on the new car. Hesham asked me where I took my current car for service. I told him that I have taken my last three Hondas to Ocean Honda for service and was very happy with the service department. He told me that if I didn't purchase my new car from Ocean Honda that I would not receive the same treatment from the service department that I had experienced in the past. I was astonished that the general manager of the dealership, Hesham would threaten me with poor service. This story is 100% true and accurate. He told me I would have to wait in "long lines' if I purchased a car at another dealership and brought it to Ocean Honda for service. As I got up to leave he told me he would give me $18,800 for my present car. I told him no and asked him why I would take a $200 loss when I had received a written offer from Carmax for $19,000. He then explained to me the hassle of depositing a check in my bank account and the possibility of the check being placed on hold. I told him that didn't concern and left the dealership. I was told by Ivette that Hesham was recently hired as general manager at Ocean Honda. I implore whoever makes business decisions at Ocean Honda to cut your loses and hire someone who has some integrity. I read a previous review on Yelp with someone else who had issues with Hesham. This is not an isolated incident and looks like a pattern of unethical behavior. In addition, I'm now going to take my new car (which I purchased at another dealership) to Norm Reeves for service. This does not reflect the service department at Ocean Honda which has always been outstanding. This is because of a threat from the general manager of your dealership. More