Ocean Honda Santa Cruz

This Honda dealership strives forcustomer service and I feel traeted well from the moment I drive up until I drive away from my service appointment Keep up the good work! feel traeted well from the moment I drive up until I drive away from my service appointment Keep up the good work! More

Newish car. 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that l 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that long, especially in their seating area. And now they’ll only comp one way car service (usually a very dirty Lyft car). More

Recently purchased a used car from Ocean. Unfortunately it had extensive intermittant electrical issues. Johnathan went above and beyond getting us the best service possible. Would highly re Unfortunately it had extensive intermittant electrical issues. Johnathan went above and beyond getting us the best service possible. Would highly recommend a new or used car from Ocean Honda. Johnathan is a saint. Thank you again More

The service we got was outstanding. Robert Estrada was very thorough in getting us the vehicle we needed. He patience with us was a welcome step in getting the right vehicle. Travis Robert Estrada was very thorough in getting us the vehicle we needed. He patience with us was a welcome step in getting the right vehicle. Travis Taylor was extremely supportive particularly when my wife was a low blood sugar episode. He provided some sugar for her and ordered a Betty's Burger for her to help stabilize her diabetic event. A very big thank you to both of these gentlemen. Ray / Marian More

Braxton was very friendly and helpful in explaining maintenance options for my Civic. It was ready when he said it would be. maintenance options for my Civic. It was ready when he said it would be. More

I have taken in 2 of my cars for maintenance in the last two months. I dropped off my car at or before 9:00 AM each time. The first car had to stay all day and wasn’t complete until the next morning. The se two months. I dropped off my car at or before 9:00 AM each time. The first car had to stay all day and wasn’t complete until the next morning. The second car stayed all day. In neither instance did I receive a follow-up phone call to let me know my car would be ready later than anticipated. I myself had to call at 5:00 PM to see what was going on. It seems like this dealership takes in more cars than it can realistically get to in one day. We re disappointed by the lack of transparency. More

Flip was very friendly and helpful when I took my CR-V in for an oil change and filter changes for an oil change and filter changes More

Very customer service support. All employees are welcoming. And pick up is efficiently quick and easy. All employees are welcoming. And pick up is efficiently quick and easy. More

The ethics and communication of this dealership is appalling. We are so satisfied with how things were handled with our personal situation regarding the lease of our car. appalling. We are so satisfied with how things were handled with our personal situation regarding the lease of our car. More

The techs seem to be fine. The problem lies with the service consultants that check people in. The current process of appointments, waiting in the car, being checked in with The problem lies with the service consultants that check people in. The current process of appointments, waiting in the car, being checked in with no specific order does not work at all. Your service consultants should all be working in concert to clear the service check in bay as quickly as possible with no territoriality in relation to whom the appointment is managed by. It should not matter at all. Furthermore, if appointments have been made by customers, part of the closing of the service department (the day before the appointment) should be to start the ticket for the customer in order to save time. If that is not possible because of date stamping, it is time for a different platform or a programming workaround. I should not have had to wait 20 minutes on my car for Braxon when I had a 7 am appointment. More