Dylan Shay
Dylan Shay at Ocean Honda Santa Cruz

Dylan Shay

Sales Manager

Ocean Honda Santa Cruz

3801 Soquel Dr
Soquel, CA 95073

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4.4
78 Reviews
4.4

78 Reviews

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78 Reviews of Dylan Shay

October 17, 2026

Dealership Rating
Employee Rating

The service was great, staff is friendly. They provided me with lots of information, be coming back. More

by TINA.GUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Browse

Oct 17, 2026

Ocean Honda Santa Cruz responded

Thank you for the five-star rating. Hearing that our team was informative and welcoming during the service on your Honda Insight is rewarding. Travis Traylor travis.traylor@oceanhonda.com

October 13, 2026

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Great place to buy your next vehicle have a wide variety or inventory not only civics and accords but multiple brands and options for everyone’s needs with some great deals and services that take minimal ti More

by julianrodriguez96
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Johnny Browse , Flor, JJ and Kelvin

Oct 13, 2026

Ocean Honda Santa Cruz responded

Efficiency and hospitality are at the heart of how our service team operates. Hearing that the service on your Honda Civic Si was quick and that our snack selection and assistance hit the mark means a lot to us. Dylan and Johnny appreciate your kind words and are here for any questions. Travis Traylor travis.traylor@oceanhonda.com

September 23, 2026

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The ethics and communication of this dealership is appalling. We are so satisfied with how things were handled with our personal situation regarding the lease of our car. More

by lisa_krigsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris O'connell , travis

Oct 01, 2026

Ocean Honda Santa Cruz responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Travis Traylor travis.traylor@oceanhonda.com

September 13, 2026

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I bought a used 2024 CRV with 5k miles on Sept 1st 2025. Two weeks later the battery died. I took it to the dealer and they said it was fine. I had to jump start it more than 50 times. I took it back and th More

by Hanan
Recommend Dealer
No

Other Employees Tagged: RJ

Sep 26, 2026

Ocean Honda Santa Cruz responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Travis Traylor travis.traylor@oceanhonda.com

September 11, 2026

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The service drive as a whole is great have no complaints and am definitely going to use ocean Honda again More

by jweston1823
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Johnny Browse , Joseph Weston Sales

Sep 11, 2026

Ocean Honda Santa Cruz responded

We’re glad your experience with our service drive for your Audi S5 met your expectations. Hearing you have no complaints and plan to return means a lot to us. Travis Traylor travis.traylor@oceanhonda.com

September 02, 2026

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At my most recent service, the service staff were professional, quick to diagnose my problem and get me out of there in a reasonable amount of time. Happy customer. More

by PZWINAKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James

Sep 02, 2026

Ocean Honda Santa Cruz responded

Professionalism and efficiency are at the heart of how our service team operates. Knowing that our prompt diagnosis and efficient service on your Honda Ridgeline had you back on the road promptly is rewarding. Thank you for trusting us with your service needs. Travis Traylor travis.traylor@oceanhonda.com

August 11, 2026

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The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and perfor More

by ALANAREY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Ocean Honda Santa Cruz responded

Your comments about our agent’s clear explanations and friendly approach on a busy Sunday highlight our team’s commitment to straightforward, enjoyable service. Knowing you found his handling of consecutive customers flawless means a lot to us. We’re glad the service on your Honda Civic felt seamless and pleasant. Peter Nguyen General Manager peter.nguyen@oceanhonda.com

August 04, 2026

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Super helpful team. I have bought multiple cars from them and each time they helped us find the right car within our budget. More

by CHARGARZA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Livanos, Johnny Browse

Aug 04, 2026

Ocean Honda Santa Cruz responded

Our team is pleased we could help you find the right Toyota Tacoma within your budget again. Hearing that you’ve made multiple purchases with us means a lot to our team. Peter Nguyen General Manager peter.nguyen@oceanhonda.com

August 03, 2026

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Employee Rating

Location is under NEW MANAGMENT. I just traded in a car last night. I have to say, Thank You to everyone involved. It was a very pleasant experience. Thank You, KEVIN LE GM -TR More

by serena.sb09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Le and Alan

Aug 03, 2026

Ocean Honda Santa Cruz responded

Thanks for highlighting how smoothly your trade-in went under our new leadership. We’ll share your gratitude with Dylan and the rest of the team who helped, and we’re here anytime you have questions about your Honda. Peter Nguyen General Manager peter.nguyen@oceanhonda.com

August 02, 2026

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Employee Rating

We were browsing for a new car and were helped by Johnny Browse! He let us to browse. Informative and friendly, he guided us through the purchase that day. More

by jscray
Recommend Dealer
Yes

Other Employees Tagged: Johnny Browse

Aug 03, 2026

Ocean Honda Santa Cruz responded

Thank you for sharing your experience with Johnny. We’re glad his friendly and informative guidance made browsing and finalizing your new Honda purchase smooth and straightforward. Enjoy your vehicle and let us know anytime we can help again. Peter Nguyen General Manager peter.nguyen@oceanhonda.com

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