Chris O'connell

I've been a customer of Chris at Ocean Honda for many years, and he has always provided exceptional service. Chris is professional, knowledgeable, honest, and genuinely cares about his customers. He a years, and he has always provided exceptional service. Chris is professional, knowledgeable, honest, and genuinely cares about his customers. He always takes the time to explain all the options, answer my questions, and help me make the best decision without ever making me feel pressured. Recently, he helped me purchase my leased Honda CR-V Hybrid, and once again, the entire experience was smooth, pleasant, and stress-free. It's rare to find someone you can trust completely when making such an important purchase. Chris has earned my trust and loyalty over the years. I highly recommend Chris to anyone looking for an outstanding car-buying experience. Thank you, Chris, for all these years of excellent service! More

by rbrushtein Verified Customer Verified Customer

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Newish car. 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that l 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that long, especially in their seating area. And now they’ll only comp one way car service (usually a very dirty Lyft car). More

by JECHISM Verified Customer Verified Customer

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The ethics and communication of this dealership is appalling. We are so satisfied with how things were handled with our personal situation regarding the lease of our car. appalling. We are so satisfied with how things were handled with our personal situation regarding the lease of our car. More

by lisa_krigsman Verified Customer Verified Customer

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45 minute wait sitting in my car after appointment time before I finally had to leave the car there and pay for my own Lyft to get to another appointment. Long waits are the norm here with difficulty makin before I finally had to leave the car there and pay for my own Lyft to get to another appointment. Long waits are the norm here with difficulty making appointments and promises of return calls on recall repairs with none happening. Management always follows up to apologize but nothing changes and the cycle starts again every time I need to bring the car in. I will only bring my car here for recalls and things only the dealer can handle from now on. It’s been two years of this. More

by marciakayrussell Verified Customer Verified Customer

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The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and perfor Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and performed flawlessly with one customer after another coming in More

by ALANAREY57 Verified Customer Verified Customer

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This dealership’s SALES team is directly responsible for me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what O me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what Ocean Honda has become. The disrespect coupled with the lack of care for customers is apparent. I will never come back. More

by NeverOceanHonda Verified Customer Verified Customer

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Im getting this review and I haven’t even got my car back yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a ga yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a gasket. It’s just silicone sealant that you apply on the edges and then tighten down. Super easy. Well thank God it was covered under warranty. But two weeks later the cover that covers the under part of the engine comes flying off on the freeway. When I look under the car the oil pan is leaking again. They warranties the oil pan again but quoted me over $600 for a new cover. But aren’t they the people that didn’t tighten it down!? It’s been three days now and I still don’t have my car back For an oil pan leak and a cover that has like 6 bolts. I don’t know you tell me. Would you recommend this service department? More

by Snowmaker0 Verified Customer Verified Customer

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On June 10, I completed a lease buyout at Ocean Honda. While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappo While I am happy with my vehicle and the financing I ultimately secured, my experience with Finance Manager Randall Sobierajski was extremely disappointing and left me feeling uncomfortable, disrespected, and pressured throughout the transaction. Early in our conversation, Randall mentioned he was from Susanville. I replied that my uncle had lived there for a period of time. His response was, “Oh, at the prison?” I found that comment inappropriate and unprofessional. While it may have been intended as a joke, it immediately created an uncomfortable atmosphere. The more significant issue was his conduct after I declined the extended warranty and GAP insurance. I understand that presenting these products is part of a finance manager’s job, and I have no issue with them being offered. However, once I politely declined, Randall became visibly frustrated. He repeatedly questioned my decision, shook his head, sighed, and continued to pressure me after I had already made it clear that I was not interested. He repeatedly asked questions such as, “Do you even know what you’re signing or declining?” and “Who’s telling you to do this?” in a tone that felt patronizing and dismissive. Rather than respecting my decision, he continued using scare tactics, including discussing extremely expensive electronic repairs and suggesting I was making an unwise financial decision. At no point did I feel he was simply providing information so I could make an informed choice. Instead, I felt belittled for making a decision that differed from what he wanted me to purchase. By the end of the meeting, I felt anxious, uncomfortable, and eager to leave the room. No customer should feel intimidated or made to feel unintelligent simply because they decline optional products. I should have been able to make my own financial decisions without feeling pressured or judged. I also have concerns regarding the $995 lease inspection fee. I questioned whether this fee was mandatory and asked to see where that requirement was stated in writing, but no documentation was provided. After I paid the fee and all of the paperwork was completed, I was initially sent on my way without anyone performing the inspection I had just paid for. I had to stop the process myself and ask, “What about the lease inspection that I just paid nearly $1,000 for?” Only after I raised the issue did staff appear confused and then proceed with the inspection. From my perspective, this raised serious concerns. If I had not reminded the dealership, I would have left without receiving the service I had just been charged for. At a minimum, this demonstrated a lack of organization. At worst, it gave the impression that I was charged for something that staff themselves were not even planning to perform. I am submitting this complaint because I hope Ocean Honda takes these concerns seriously. Customers deserve to be treated with professionalism and respect, especially when making significant financial decisions. I also believe dealership processes surrounding required fees should be transparent and consistently followed so customers can have confidence that they are paying only for legitimate, necessary services. More

by vanram7 Verified Customer Verified Customer

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I like because they are always very helpful. They tell me all about my car. They tell me all about my car. More

by RGFERRER70 Verified Customer Verified Customer

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A kind, patient, attentive staff. Clean women’s bathroom, almost comfortable waiting area. The music was a bit too loud. Clean women’s bathroom, almost comfortable waiting area. The music was a bit too loud. More

by reddchair Verified Customer Verified Customer

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