Jeff Winton

Newish car. 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that l 1 service lasted an hour. The rest 4 to 6 hours. 4 recalls. Last one made situations worse/unstable. As a senior citizen it’s painful to sit that long, especially in their seating area. And now they’ll only comp one way car service (usually a very dirty Lyft car). More

by JECHISM Verified Customer Verified Customer

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I had an excellent experience at Ocean Honda Santa Cruz. The staff member I worked with was incredibly helpful and took the time to clearly explain exactly what maintenance my vehicle needed. I truly apprec The staff member I worked with was incredibly helpful and took the time to clearly explain exactly what maintenance my vehicle needed. I truly appreciated their transparency and professional communication throughout the entire process. More

by ninfa_sandoval Verified Customer Verified Customer

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Nice experience Jeff my sales person was great as well as Cesar in finance, flus the show room was very inviting. Cesar in finance, flus the show room was very inviting. More

by santacruzbrews Verified Customer Verified Customer

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Took 10 minutes before anyone checked me in. At Toyota it was faster. Otherwise Flip was thorough and explained everything. At Toyota it was faster. Otherwise Flip was thorough and explained everything. More

by gtgraalfs Verified Customer Verified Customer

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John Cheney is an excellent service rep. He’s courteous, knowledgeable and looks out for us by explaining service issues thoroughly. He follows through with on time completion of service Ex He’s courteous, knowledgeable and looks out for us by explaining service issues thoroughly. He follows through with on time completion of service Excellent person working hard to satisfy customers More

by mgr.sandmanglass Verified Customer Verified Customer

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The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and perfor Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and performed flawlessly with one customer after another coming in More

by ALANAREY57 Verified Customer Verified Customer

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Easy to get things done, good customer service, pleasant atmosphere, and nice employees. Good online service appointment pleasant atmosphere, and nice employees. Good online service appointment More

by CHERB1733 Verified Customer Verified Customer

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This dealership’s SALES team is directly responsible for me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what O me taking my business to Toyota of Santa Cruz after making multiple purchases over the past two decades at Ocean Honda. Deeply disappointed in what Ocean Honda has become. The disrespect coupled with the lack of care for customers is apparent. I will never come back. More

by NeverOceanHonda Verified Customer Verified Customer

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Im getting this review and I haven’t even got my car back yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a ga yet. I find that odd. I had an oil pan leak and was quoted over $1000 to replaced an oil pan gasket. That is insane for a gasket that isn’t even a gasket. It’s just silicone sealant that you apply on the edges and then tighten down. Super easy. Well thank God it was covered under warranty. But two weeks later the cover that covers the under part of the engine comes flying off on the freeway. When I look under the car the oil pan is leaking again. They warranties the oil pan again but quoted me over $600 for a new cover. But aren’t they the people that didn’t tighten it down!? It’s been three days now and I still don’t have my car back For an oil pan leak and a cover that has like 6 bolts. I don’t know you tell me. Would you recommend this service department? More

by Snowmaker0 Verified Customer Verified Customer

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Great and efficient maintenance service, nice shuttle service, courteous and knowledgeable service advisor, we are very satisfied with it. service, courteous and knowledgeable service advisor, we are very satisfied with it. More

by twong Verified Customer Verified Customer

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