Ocean Cadillac - Service Center

The service center was very professional and efficient. They were able to arrange transportation and pick up. They were able to arrange transportation and pick up. More

The reason for this review is I’ve been trying to get a refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my revi refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my review and left his phone number. Now I’ve tryed to reach him both by text and phone calls but like all service these days there has been no response back from him or anyone from the dealership that’s why I’m leaving a one star review. these dealerships make their money by selling aftermarket warranties in a tire warranty that was sold me is nothing but junk. I’m just trying to get my money back that’s all ,they’re quick to take your money for these products but they will not respond back if you have any problems with these warranty's and by the way, they make 50% of whatever they sell to you so you can probably shop elsewhere and get a better deal on these aftermarket warranties so Franly . I hope you reach out to me because I’ve tried for a week or two now with no response back from you.I had also left a message with Jimmy Pena but no response either More

Very good attention and soecial treamtment , it is a place where you feel at home, you have fun and you learn with the professionals who work there thank you . place where you feel at home, you have fun and you learn with the professionals who work there thank you . More

Orlando at the service are was super friendly and diligent! Thank you! On the other side zero recommended as a Dealer. diligent! Thank you! On the other side zero recommended as a Dealer. More

Came in to purchase a used car. Everyone I spoke with was very friendly and took care of me. Will absolutely be back. Everyone I spoke with was very friendly and took care of me. Will absolutely be back. More

Gentlemen generally I don’t write reviews,but in this case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fas case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fast forward to 2024 in January I had a blowout and when I ghost home I had my tire shop that I’ve used for over 30 years check it and they said I needed a new tire so I had them piton a new tire. In may I sent my car in for service and the service guy Orlando saw a newer tire and asked if I had tire warranty,so I checked my paperwork from a year previous and I said yes but there was no contact info on the contract,so he gave me a number for the warranty company.I called them to which they said it was over two months so the wouldn’t cover the tire .Now looking at the contract, there is no information whatsoever on how to get in touch the policy of how long you have or how you go about getting reimbursed. I called the dealership asking for help with this matter talk to a guy and service manager named Jimmy He was no help . Saturday being the end of May after calling multiple people down there and getting nowhere I went down and talk to the finance manager to cancel this policy. He said it would be prorated and that he had to email me the form. I asked if he could fill it out while I was there help me with it at all he said no he would help email me the form which was a five minute video before you get to the form and now they’re looking for notarized copies of odometers all sorts of nonsense so I’m out the $465 for the tire him out the $1100 for the policy from which the dealership makes about 50% when I sell you these policies a buyer beware I left a message with the general manager once again, no callback no one from the company ever calls you back. so I filled out the form now if you want to pay $75 to expedite it from which they will add that to your check you can do that or you can wait 180 days or possibly more to possibly get someone to refund bottom line is no service in the service industry anymore. In this company like many others there’s no service there either. More

Orlando was the best. This is my 1st time in 23 years taking my car in for service. My husband Richard Lees always took care of this as he sold Cadillac's for most of his This is my 1st time in 23 years taking my car in for service. My husband Richard Lees always took care of this as he sold Cadillac's for most of his career. More

Get my car serviced here and only here. Amazing service. Quick and efficient. Always feel welcome and taken care of. Amazing service. Quick and efficient. Always feel welcome and taken care of. More

Adriana is amazing. I been going to ocean cadillac since 2010 and she’s been so far the the best representative. I been going to ocean cadillac since 2010 and she’s been so far the the best representative. More

Friendly and proactive service. Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself More