Jimmy Pena

The reason for this review is I’ve been trying to get a refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my revi refund on a bad tire warranty that was sold to me by the finance dept and if you look back in the reviews Mr Franly Machado reached out after my review and left his phone number. Now I’ve tryed to reach him both by text and phone calls but like all service these days there has been no response back from him or anyone from the dealership that’s why I’m leaving a one star review. these dealerships make their money by selling aftermarket warranties in a tire warranty that was sold me is nothing but junk. I’m just trying to get my money back that’s all ,they’re quick to take your money for these products but they will not respond back if you have any problems with these warranty's and by the way, they make 50% of whatever they sell to you so you can probably shop elsewhere and get a better deal on these aftermarket warranties so Franly . I hope you reach out to me because I’ve tried for a week or two now with no response back from you.I had also left a message with Jimmy Pena but no response either More

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Friendly and proactive service. Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself More

by LILINHARAY Verified Customer Verified Customer

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Employees fill cafe lounge instead of working on vehicles. My oil change took 3 hours. Very nice facility but would get more accomplished with shorter wait times if the employees work rather than si vehicles. My oil change took 3 hours. Very nice facility but would get more accomplished with shorter wait times if the employees work rather than sit in the cafe and drink coffee. 90% of lounge were employees. More

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Muy bien muy atentos todos Lo recomiendo 👍 y muy confiable seguros y empaticos. Muchas gracias 😘 confiable seguros y empaticos. Muchas gracias 😘 More

by ESCUDEROLEANNYS Verified Customer Verified Customer

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Calidad,puntualidad y experiencia. Excelente atención y información detalladamente.Confianza de un buen desarrollo del trabajo con honestidad. Excelente atención y información detalladamente.Confianza de un buen desarrollo del trabajo con honestidad. More

by IZQUIERDO.ELIZABETH205 Verified Customer Verified Customer

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Cadillac is always the best choice to get his oil change and verification on his car to make sure that he is safe when driving his vehicle thank you for your courteous employee have a great day Camille Burn and verification on his car to make sure that he is safe when driving his vehicle thank you for your courteous employee have a great day Camille Burney More

by CAMILLEBURNEY Verified Customer Verified Customer

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This is an excellent dealership. They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable mechanically and is a complete professional. Five star service! More

by LSCHIAFFINO Verified Customer Verified Customer

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As alway, Jason took excellent care of me. I appreciate his good help. The entire team is helpful. I appreciate his good help. The entire team is helpful. More

by randy68 Verified Customer Verified Customer

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Very courteous personnel, fast service and amazing service, they answered all questions that I had service, they answered all questions that I had More

by SATTARISAMI Verified Customer Verified Customer

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Very polite and professional people. Was very fast maintenance.The time is very important for me. Thank you Was very fast maintenance.The time is very important for me. Thank you More

by Boev,Lyubo Verified Customer Verified Customer

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