O'Donnell Honda

I bought my first Honda Civic in 2001 from Jerry Sommerville, and the experience was so easy, so friendly and so honest that I had to come back again in 2010 to purchase my next car. I entered a qu Sommerville, and the experience was so easy, so friendly and so honest that I had to come back again in 2010 to purchase my next car. I entered a quote inquiry on the website and received an immediate response from Christine Dinatale. She answered all of my questions in every e-mail in record time. She was even able to locate Jerry and set-up a time to test-drive a new Civic and speak directly with him at a time that was convenient for me. Upon arrival at O'Donnell Honda, I was greeted with the same friendly and efficient staff. Jerry was just as pleasant as I remembered him 9 years ago. He set me up with a car to test drive at my own pace, and didn't hover or put any pressure on my car buying decision. He took the time to answer all the questions that my family and I posed. He was patient and kind as ever. I was also able to get a quote for $4,000 less than the MSRP, and $2,000 less than another Honda dealership. Jerry worked with me to get an affordable extended warranty that would actually fit my driving needs. When all was said and done, I got a 1.9% interest rate, an excellent price, a wonderful car buying experience, and the perfect car. I've already recommended O'Donnell Honda to everyone I know looking to have a hassle-free car buying experience. More

I appreciated the fact that our salesperson was helpful, but did not attempt to pressure us in any way. He seemed to know what he was talking about, and did an excellent job following through when we actual but did not attempt to pressure us in any way. He seemed to know what he was talking about, and did an excellent job following through when we actually made the purchase. Overall, it was a very good experience. More

Mo was our dealer and he was great to wok with! e answered all of the questions that my husband and I had, and was very friendly. I liked that he was there to give information and answer any question answered all of the questions that my husband and I had, and was very friendly. I liked that he was there to give information and answer any questions we had, but he also gave my husband and I some space so that we could enjoy looking at all of the features of the cars without the stress of someone standing over our shoulders the entire time. I really appreciated that he gave us some time to ourselves to talk and look around. My husband and I did visit a different dealer (not Honda) a week before coming to the O'Donnell Honda and our experience with them was no where near as great a with you all! Most of all, Mo helped me feel at ease with the whole car buying process. I had never bought a new car, and I was nervous with many questions! Mo did an excellent job, and I am in love with my new Accord!! More

I am satisfied with my experience of purchasing a new Honda CIVIC at O'Donnell Honda. The price is good, location is close to my home, the office opens until 9:00pm. So I can purchase my new car after fi Honda CIVIC at O'Donnell Honda. The price is good, location is close to my home, the office opens until 9:00pm. So I can purchase my new car after finishing my work. The purchasing process took about 2 hours, they had everything done. I can drive the new car to home. More

I trust this dealership. I have worked with them in sales and service for almost five years now and have been very pleased with them. They are friendly and accomodating. I would highly recommend them sales and service for almost five years now and have been very pleased with them. They are friendly and accomodating. I would highly recommend them to others and I am very picky to please. I have never had to wait too long when they work on my car and I believe they know what they are doing in the service department. Please keep up the good service work and customer care! Thank you! More

I purchased a new 2010 Civic on March l3,2010. The manager Brian Schwenk and his associate Terry worked as a team: patiently, showing me over and over options, coming in on a non-working day to comple manager Brian Schwenk and his associate Terry worked as a team: patiently, showing me over and over options, coming in on a non-working day to complete the sales. Very comfortable, non-pressured, efficient and prompt sale with truly fair price.Demonstrated all aspects over and over to satisfaction.Never felt pressured or hurried. Best car viewing, testing and purchase ever had. Would readily recommend this dealership and already have. As you can tell, I am highly satisfied. Joyce Green More

I bought my first Accord from O'donnell in 1999. I thought, after driving it awhile, it was the highest quality car I had bought to date. The service manager, Jerry Ferr, was always helpful and the en thought, after driving it awhile, it was the highest quality car I had bought to date. The service manager, Jerry Ferr, was always helpful and the entire service team friendly and proficient. My only service requirements over the years have been for oil changes, tire rotations and brake replacement, and timing belt changes at 100K miles. One of the great things about the O'donnell dealership is that I can call from the road for an oil change or service and almost always can take the car in immediately. The reliability of the cars and good service has sold me on Hondas. Both my daughters have bought Hondas there and I've bought three over the last 11-12 years. My wife bought a Honda elsewhere but it was serviced at O'donnell throughout it's life. That car was traded last week for a new Accord. By the way, I am not related to anyone form the dealership, just satisfied. Dyle Hatmaker More

Back in 2003, I purchased a Honda Civic EX sedan from O'Donnell Honda because they gave me the lowest price among several Baltimore-area Honda dealerships. Since then, I had continued to bring my car to O'Donnell Honda because they gave me the lowest price among several Baltimore-area Honda dealerships. Since then, I had continued to bring my car to O'Donnell Honda for routine maintenance and service because I found their service center to be quite reasonably priced, fast, and friendly. Unfortunately, my car was totaled in an accident last month, putting me in the market for a new car. After considering a few possibilities, I decided to get another Honda Civic EX. So once again, I received price quotes online from about 10 Washington and Baltimore area dealerships for a 2010 Honda Civic EX sedan with automatic transmission. And once again, O'Donnell Honda was able to give me the lowest price without any hassle or haggling involved. Although, it would have been nice to receive some kind of customer loyalty discount for being a repeat buyer. Overall, the experience was very good, pressure-free, and smooth. Having experienced some other area dealerships where the salespeople are constantly pressuring you either by phone, by email, or in person, it was a very welcome gesture by O'Donnell Honda to appear so laid back. The only hiccup I experienced was that during the detailing of the car for delivery, O'Donnell Honda discovered some scuffs on the bumper of the Civic (likely from the massive shoveling and snow removal effort from the snowstorms earlier in February). They offered to give me a different Civic to take home that day, but that one was the only one they had in dark blue, so I let them keep it two extra days so that their body staff could buff and polish out the scuffs without charge. They apologized many times for that inconvenience, but with the amount of snow we got this winter, it's bound to happen to every dealership in the area. At least they were forthcoming about it and told me about the scuffs and didn't let me drive off the lot with a new car with scuffs that I would find later. I highly recommend O'Donnell Honda for all those who know they want to buy a Honda and are looking for the lowest price without haggling and are looking for excellent customer service. More

This is my third new car purchase from O'Donnell Honda - and it was a great experience similar to my prior purchases. In addiiton, the service dept is great. I asked for a quote via email, the quote was s and it was a great experience similar to my prior purchases. In addiiton, the service dept is great. I asked for a quote via email, the quote was sent within the hour, and that was the price I paid ... with absolutely no hassles involved. I will continue to buy new cars from O'Donnell Honda, and also get my cars serviced there. More

I was looking for a car for a while. I wasn't sure what I wanted. I am in sales and need a car or SUV with room as well as luxury. I went on the internet and emailed O'Donnell Honda for the price of the Pil wanted. I am in sales and need a car or SUV with room as well as luxury. I went on the internet and emailed O'Donnell Honda for the price of the Pilot. Within a half hour I had the price of each model of Pilot to help me decision and the name of the salesman who would contact me. I was contacted exactly when I was told I would and set up an appointment. I met Terry Askin my sales person and he went over all my choices and gave me the pros and cons of each choice. These are things I wouldn't have thought of. After out meeting I told Terry I wanted to think about it over night. Terry was very agreeable to that and I told him I would be back in the morning when I made my decision. I came beck and purchased my car. The paperwork was a breeze it took about a half hour. In finance Mr. Boswell offered me choices of extras and I went with a 120 mile 8 year transferable warranty. I was in car heaven. I was out of the dealership with my new car as soon as it was cleaned and inspected for me to take. This took a total of about 1 and 1/2 hours. No pressure and a great car. That is what I wanted and that is what I got. I will recommend everyone that I talk to about cars O'donnell Honda. More