O'Donnell Honda

Having not bought a car since the purchase of my first CRV in 1997, I approached the whole car-buying experience with dread, quite sure that no new car would ever match the old in performance or durabilit CRV in 1997, I approached the whole car-buying experience with dread, quite sure that no new car would ever match the old in performance or durability. I did know exactly what I wanted and what I would not accept so that helped as I made my rounds of all the Honda dealerships for my comparison shopping. I found Ken Corker at O'Donnell to be very helpful and not at all the stereotype of a car salesman that haunts most new car buyers' dreams. Ken was informative but not pushy about options and made sure to locate the exact car that I described. He drove to another dealership in Western MD to get it for me and even delivered it to me on the Eastern Shore. Most importantly, the deal that we had discussed through e-mail did not change once I appeared at the dealership, ready to buy. There were no hidden fees and no last minute changes. The only reason I did not give the price a "Great" score is that I don't know for sure what a "great" price is. I was satisfied with the deal I got and so far, I love the car. I just hope it gives me another 13 1/2 years of driving pleasure. I highly recommend Ken Corker and O'Donnell Honda. More

After having a horrible experience at another Honda dealership I found O'Donnell Honda had the car I was looking for. With a few emails I was given a quote for the car and the options we desired. The t dealership I found O'Donnell Honda had the car I was looking for. With a few emails I was given a quote for the car and the options we desired. The transaction at the dealership was straight forward without any sales pressure for unwanted options or additional warranties. The transaction took less than an hour. Since some of the options that we wanted had to be ordered we were not able to drive off with the car that day. I was buying the car for my daughter and wanted her on the title so we came back the next day for her to sign some papers. Mike was at lunch at the time but instead of having us wait for Mike to return without our asking another sales associate stepped right up to take care of this task.We were back on the road within 15 minutes. The car was to be ready the following Thursday (some door trim was due in Thursday morning). While heading up Thursday morning to pickup the car Mike tried to both call and email me to let me know that the trim that arrived was the wrong color. My blackberry was put away so I didn't get the messages until we arrived at the dealership. Mike apologized for the shipping mix up but offered to drop off the car the next day. We happily accepted. Friday morning Mike arrived with the car at the house. The real test of a good dealership is not how well they handle an easy transaction. All dealerships should be able to do that (though an amazing amount can't). No, the real test is how they handle the little things that pop up. O'Donnell stepped right up when our sales associated was out and when the part was delayed they took the extra step to deliver our car to our home. We feel O'Donnell treated us with respect for us and our time. I have never had a better experience in purchasing a car. We will back for the next Honda we purchase. More

A friend had called O'Donnell & told Brian Schwenk that I wanted a Honda Civic EX in urban titanium. When I drove up for my appointment, the car was clean & ready to go, and Robert Cohen had the complete co wanted a Honda Civic EX in urban titanium. When I drove up for my appointment, the car was clean & ready to go, and Robert Cohen had the complete cost sheet ready for me--no hassle, no bargaining, a fair offer for my trade-in, and a price significantly lower than my earlier shopping. Mr. Schwenk checked often to see if I was comfortable with terms, and Mr. Cohen could not have been more kind and patient with my questions. He was very understanding of my newly widowed situation and very kind and sympathetic. When I drove away, I felt confident that I was in the right car for me and that I could always get quick answers for questions or assistance. I have not hesitated to recommend O'Donnell Honda to my friends. More

This is our 3rd Honda. O'Donnell has been a great dealership to work with over the years! Salesmanship and service has been exceptional! No hassles or gimmicks! Honest negotiation and thorough follow dealership to work with over the years! Salesmanship and service has been exceptional! No hassles or gimmicks! Honest negotiation and thorough follow-up to ensure a good experience. Terry was a pleasure to work with and understood our goals to put our son in a reliable vehicle for a reasonable price. Safety and potential resale value were factors in choosing the right car. Terry presented us with a variety of options, we discussed the pros and cons and we came up with a choice that will pay dividends for years to come. Terry didn't do a high-pressure sell. Whether you buy from Terry and O'Donnell or not, I encourage you to visit them and give them a chance, they do their best to earn your business. More

Prior to my first phone call with Terry from O'donnell Honda I had talked with a number of dealerships in the Area. I worked Honda of Bowie, Ourisman Honda of Laurel, Pohanka Honda, and Jim Coleman Honda Honda I had talked with a number of dealerships in the Area. I worked Honda of Bowie, Ourisman Honda of Laurel, Pohanka Honda, and Jim Coleman Honda. Some of the dealerships were unprofessional, some price the vehicle way too high and simply would not budge. Almost all of them tried selling me a vehicle they did not have on the lot and could not give me a timeframe for when they could actually get the vehicle I wanted. Bowie of Honda was the highest priced, and they were extremely pushy. They were so pushy that it was not pleasant interacting with them. I had spoken with several individuals over that two week period. Now, for O'Donnell Honda. I called the Dealership and with no negiation on my part, Terry gave me the lowest price on the vehicle that I had received from any other dealership. And lets keep in mind that I had been haggling with some of the dealers for about a week and a half. Terry was extremely accommodating. He was extremely friendly and straight-forward. He had the car I wanted and the paperwork process was extremely fast. He was never pushy about any item we discussed and thoroughly explained all of the options and paperwork. It was a pleasure working with O'Donnell Honda and I would definitely recommend them to friends. More

Working with the sales staff at O'Donnell Honda has always been a pleasurable experience. Terry Askin is not only knowledgeable but he is a gentleman to work with. This is our third vehicle purchased always been a pleasurable experience. Terry Askin is not only knowledgeable but he is a gentleman to work with. This is our third vehicle purchased from Terry at O'Donnell's and we are always treated fairly and with dignity. We love Honda vehicles and are also very pleased with the honesty and integrity of the service department. More

This is my second vehicle that I have purchased from O'Donnell Honda and I have to say this visit was just as easy and hassle free as the first. Jerry is a down to earth, personable guy and I never fel O'Donnell Honda and I have to say this visit was just as easy and hassle free as the first. Jerry is a down to earth, personable guy and I never felt any pressure to buy. He presents you with the best possible deal and works with you as much as possible to give you the deal you are looking for. I have recommended my brother and rommate to Jerry as well and both have had wonderful experiences as well. I love honda vehicles and O'Donnell Honda lives up to quality and experience you come to expect. Would I return? You bet ya...in a heartbeat! More

Sales staff was pleasant, professional, and most importantly honest. I would definitely recommend this dealership and salesmen to anyone interested in purchasing a new vehicle. All questions that importantly honest. I would definitely recommend this dealership and salesmen to anyone interested in purchasing a new vehicle. All questions that I submitted either via email or telephone were answered quickly and completely by the sales staff. More

Outstanding experience - I called in advance and told Mike what I was looking for and he had everything prepared by the time I arrived an hour later. We bought a new Honda Civic and were off the lot wit Mike what I was looking for and he had everything prepared by the time I arrived an hour later. We bought a new Honda Civic and were off the lot with our car within about 90 minutes. It was a hassle-free and very pleasant experience. This is the second new vehicle we have purchased from O'Donnell in the past six months and I recommend both Honda and O'Donnell to anyone looking for a quality car and purchase experience. More

I consider this dealership my home base for any of my automobile needs. The sales staff has always been interested in my transportation requirements and has enthusiastically helped me to enjoy my new veh automobile needs. The sales staff has always been interested in my transportation requirements and has enthusiastically helped me to enjoy my new vehicle. The customer service in the repair facility is friendly and efficient. One gets the feeling that there is a great support team in place, working together to solve any problem that might occur. Thus the "great" rating. More