O'Donnell Honda

This is the 5th car we have bought from Terry Askin at O'Donnell. He has been no-pressure, very helpful and concerned that we are getting what we need and that we understand all of the features of the ch O'Donnell. He has been no-pressure, very helpful and concerned that we are getting what we need and that we understand all of the features of the chosen car. He works to make a fair deal for everyone and then follows up to make sure there are no issues with the car. The finance people treat us well and complete the paperwork quickly and pleasantly. We have referred several people to O'Donnell and Terry and all have been pleased with their experience. O'Donnell and Terry give car salesmen a GOOD name! More

This is the 5th car we've bought from Jerry Sommerville at Odonnell Honda over the past decade...we have a big family!..... he is the best! No pressure and no hassle. We would't go anywhere else. at Odonnell Honda over the past decade...we have a big family!..... he is the best! No pressure and no hassle. We would't go anywhere else. More

I had a wonderful experience at O'Donnell Honda and working with Terry Askin. At no point during the transaction did I feel overwhelmed or was I treated anything other than as a valued customer. As a y working with Terry Askin. At no point during the transaction did I feel overwhelmed or was I treated anything other than as a valued customer. As a young woman I was nervous that I might have been taken advantage of when purchasing a new car and everyone I spoke with at this dealership especially Terry Askin took those feelings away. I would without a doubt recommend this dealership to anyone I know for purchasing a car and if I have any needs in the future will return as well. More

Terry was a no pressure sales person who made us feel comfortable from the very start. He clearly knows the business, and knows that buying a new car is anxiety producing enough as it is, and is very go comfortable from the very start. He clearly knows the business, and knows that buying a new car is anxiety producing enough as it is, and is very good at relieving that anxiety. I will recommend again, and come back myself! More

We had a wonderful experience at O'Donnell. The process was so easy and painless. Rarely can you say that about buying a new car! Christine was aggressive from the get-go with pricing. There wasn't a lo was so easy and painless. Rarely can you say that about buying a new car! Christine was aggressive from the get-go with pricing. There wasn't a lot of haggling back and forth or any high pressure sales. Mike was easy to work with as well. No pressure what so ever!! We have been clients of O'Donnell for the last 16 years and will continue to be for the foreseeable future. More

My salesperson, Terry Askin, made the my purchase of a new 2012 Honda Pilot Touring hassle free and very confortable from being to end. He went the extra mile searching at other dealerships for the color new 2012 Honda Pilot Touring hassle free and very confortable from being to end. He went the extra mile searching at other dealerships for the color that I originally wanted and finding one but when I saw the silver that he had just gotten in, I decided on that one. The price was great and I felt like I was getting a fair deal. He was very professional and I felt very trustworthy. Terry came and picked me and took me to ODonnell on the day that I took delivery. He explained everything about the workings of the Pilot and told me to call him if ever a need. "Going Over and Beyond" that is what I will remember about Terry Askin at ODonnell Honda, Ellicott City, Maryland. More

I was able to obtain a New Vehicle for my daughter as a College Graduation Gift. Awsome Personel at the dealership. Best I've experienced. College Graduation Gift. Awsome Personel at the dealership. Best I've experienced. More

Steve and Jeff are extremely unprofessional and lack customer service skills. I am disappointed with the service and customer service provided by the Ellicott City location. I recently moved to the customer service skills. I am disappointed with the service and customer service provided by the Ellicott City location. I recently moved to the area and found the location to be quite convenient to my new job. After several visits, I realized that no one was informing me of critical services due at certain mileage. I went in for service on Black Friday and expressed my concern that I had lost confidence and trust in the service department to inform me of everything I needed to have done to make sure I was safe on the road with my car. Melanie Maier had been my service advisor and had not done a thorough job in letting me know about my 60k miles service - at that point, I was already at 68k miles. That day, Steve Larkins took over and I got my oil changed. Knowing my concern about not being told about the 60k mile service, he informed me of all the things I needed to have done. I also found out that all four of my tires needed to be replaced. It's been about two weeks and I started to notice a chalky water stain left on my car when I use the windshield wipers. The chalky stain was on my windshield, roof, back window, trunk, sides of my car and hood of my car. I contacted the dealership and was told to bring it in for inspection. The service advisor Steve Larkins and the assistant manager Jeff Brown inspected my car and told me that it wasn't their windshield wiper fluid that was causing the stains all over my car. They drained out some of the washer fluid into water bottle for inspection. Amazingly, they didn't even replace the fluid they took out. The assistant manager Jeff Brown abruptly walked off. I asked Steve Larkins about the next steps and he again told me it wasn't from the washer fluid. He told me that he was going to give me my keys and I could just leave and not come back there for service. I stood there in complete shock. I contacted the service manager Jerry Furr and told him that I was still at the dealership and he told me he would call me tomorrow. The general manager was not available, but I do plan to follow up with him. I am extremely disappointed with the lack of professionalism and service. No one offered even to say, okay, we'll replace the washer fluid since you suspect it is causing the stains on your car and come back in a week, if the stains are still there, then we can rule out that it's not the washer fluid. But if there is no more stains after we change the washer fluid, then we can say that it probably was the washer fluid. I have never experienced anything like this in my life. If you go to the doctor for a check-up and you happen to be age 50, your doctor would mention that you are due for a prostate exam. He wouldn't write it down on a piece of paper and expect you to read it when you get home. There is a conversation that takes place. If you're a woman at age 40, you might be told about getting a mammogram. This is what I expect when I bring my car into a Honda dealership for service. You read my mileage and tell me what service is needed at that time. I should be kept informed if there are hazards on my car - I have no idea how long I had been driving around on well worn tires. The winter is coming up. Snow and ice. I would never go there again nor recommend them to anyone. Customers may not always be right, but they deserve respect. More

Very positive experience. Terry Askin was great - friendly, accessible, professional, up front - and he has the best cookies! Renee was also wonderful - the whole process was very quick, which I lik friendly, accessible, professional, up front - and he has the best cookies! Renee was also wonderful - the whole process was very quick, which I liked. Love the car, too - a Honda Insight EX :) More

J.T. was very friendly and knowledgble. He made buying a car a pleasent situation. The people cleaning the car and getting it ready did a great job. Your entire staff made everything go very smoothly. a car a pleasent situation. The people cleaning the car and getting it ready did a great job. Your entire staff made everything go very smoothly. All of my experiences at O'Donnell Honda have been great. Thats why I bought my Honda there. More