O'Donnell Honda

Buying from O'Donnell Honda was a pleasant and painless experience. I contacted their internet sales group by email to request a quote on a specific vehicle. I got a response in less than 30 minutes and it experience. I contacted their internet sales group by email to request a quote on a specific vehicle. I got a response in less than 30 minutes and it was the best price in the area. Several days later, we changed to another trim, got a new quote, and then "reserved" the car over the phone. The following weekend, I drove up to complete the purchase. Price was important, but equally so was how responsive they were to all of my emails. I plan to return when we buy our next car. More

I was completely pleased with my experience at O'Donnell Honda. The staff was professional and courteous. I was actually at ease! I did not feel pressured at all while at the dealership. I was given plenty Honda. The staff was professional and courteous. I was actually at ease! I did not feel pressured at all while at the dealership. I was given plenty of help making my decision, but also the space and time I needed to feel comfortable with it. I thought I was getting myself into a long drawn out process where I would have to go back and forth to dealers for weeks looking for the best car and best deal, but I was able to do it in one afternoon with Sayed and I have no regrets (except the stop I made at a competitor down the road). More

Our last two vehicles were purchased through an Auto Buying Service and Carmax, places that we dealt with only the sales person and the price was the lowest and non-negotiable, which meant no hassle for Buying Service and Carmax, places that we dealt with only the sales person and the price was the lowest and non-negotiable, which meant no hassle for us, shorter visit and less stress. Also, after researching different cars on different web sites, we were pretty decided on the Honda CRV and what a good price would be. The closest dealer to us was O'Donnell Honda in Ellicott City and we just stopped there after shopping on a Sunday to see what they had. That is when we met Sayed Tagoe, our salesman, looked at different models of the CRV and their prices and ended up taking one we really liked for a test drive. We told Sayed of our wish to get the lowest possible price from his manager and we would go home and think about it. This he did and said the price was good for 24 hours and wrote it down on his card as the sale was ending the next day at 9 PM, last day of the month. We went home, found another web site and saw what I thought was a lower price at a dealer further away. The next day we went back to O'Donnell and I showed them what price I had found, which after seeing all their figures, including tax, registration, etc., actually turned out being quite a bit lower than the other internet price. We were not pressured, but treated very professionally and courteously, and left about an hour later with our new car. We love it and would definitely recommend anyone interested in a new Honda to see Sayed Tagoe at O'Donnell Honda on Baltimore National Pike in Ellicott City! More

My 2012 Civic is the third new Honda I have purchased from O'Donnell in the past six years and each time the process has been efficient, friendly, and professional. I enjoy their business model of offer from O'Donnell in the past six years and each time the process has been efficient, friendly, and professional. I enjoy their business model of offering a fair price and excellent customer service. They always follow up to ensure my satisfaction and have been very responsive on the few occasions I have questions. I recommend O'Donnell to my friends and family, and will visit O'Donnel again the next time I need a new vehicle. More

This is the thrd Accord I have bought from O'donnell Honda from their internet sales department. I keep coming back because of the no hassle, no pressure way to buy a car and the fair price they offer. Honda from their internet sales department. I keep coming back because of the no hassle, no pressure way to buy a car and the fair price they offer. They deliver what they promise and in the time frame promised. The follow up service from their service department is awesome to deal with. This is another factor that keeps bringing us back to an Ellicott city dealer when I live in Baltimore City. More

Our experience at O'Donnell Honda was absolutely amazing! We had spent an entire day car shopping, and O'Donnell was our last stop. Saying we saved the best for last in regards to O'Donnell would be an und We had spent an entire day car shopping, and O'Donnell was our last stop. Saying we saved the best for last in regards to O'Donnell would be an understatement. As soon as we arrived we were promptly greeted by the staff and our salesperson JT Fields. JT immediately took us to his office to gather information on the type of car we wanted. He showed us the fleet on the lot, answered all of our questions with thorough knowledge, and was very patient. JT definitely made us feel that our business was wanted and appreciated. We received an incredible offer, and after a few hours my wife and I left with our brand new 2012 Honda Pilot. During our stay at O'Donnell, we were blown away by the customer service provided by all. Everyone took so much time to explain anything and everything to us regarding our car, financing, etc. We live closer to two other Honda dealerships, but O'Donnell is THE ONE we will be going to for annual service and future cars. They were AWESOME in every sense of the word. Thank you so much for making our car buying experience such a positive and memorable time. More

Seth was fantastic. I went in expecting to buy another Seth was fantastic. I went in expecting to buy another Honda civic. I hated it. Seth listened to me and had me try the crv, which I never would ha Seth was fantastic. I went in expecting to buy another Honda civic. I hated it. Seth listened to me and had me try the crv, which I never would have tried on my own. I loved the car. He was never pushy and let me test drive it as often as I wanted to. We got really close to the price we wanted and negotiating was easy. It is the first car I bought on my own. It was easy. I highly recommend odonell. More

I feel simple promises were not followed through; at best, deceptive practices were used; overall it was not a good experience with O'Donnell Honda's new car sales team. best, deceptive practices were used; overall it was not a good experience with O'Donnell Honda's new car sales team. More

The salesperson wasn't pushy. They worked hard to get a good financing deal and made sure I was comfortable with the price and payments. I will definitely go back. good financing deal and made sure I was comfortable with the price and payments. I will definitely go back. More

It's a range because we ended up working with several people. Sam, who sold me the car, was friendly and salesmanly, and offered to get a minor problem taken care of when we came back. We have yet to t people. Sam, who sold me the car, was friendly and salesmanly, and offered to get a minor problem taken care of when we came back. We have yet to take him up on that. Renee was also helpful and friendly once we met with her, but we had to wait a while to see her, and we weren't sure why we were waiting. Kelly was in charge of getting our DC tags, and I'm sure she has a lot to do, but there were a few weeks where I wasn't sure what I needed to do to get that taken care of, and I was never able to reach her when I called, and she never called me back to answer my questions. As a result, it wasn't until I received some forms in the mail that I understood what was going on, and stopped worrying. More