O'Donnell Honda
Ellicott City, MD
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947 Reviews of O'Donnell Honda
Robert Wilkie - A true professional. Met with Robert a handful of times over the course of a week. We ended up not buying a Honda but wanted to point out that Robert is the kind of guy Met with Robert a handful of times over the course of a week. We ended up not buying a Honda but wanted to point out that Robert is the kind of guy you want to deal with. Courteous and knowledgeable. A class act. More
Last week, I came in to buy the accord hybrid I reserved a month prior. Since the first day of reserving the car to purchasing, Stanley has been extremely helpful and professional in answering any questions a month prior. Since the first day of reserving the car to purchasing, Stanley has been extremely helpful and professional in answering any questions I had about the car or what needs to be presented before the day to buy it. I was happy to work with the staff at O'Donnell in my first car purchase as they are friendly and very understanding that this process should not be rushed. I had gone to other dealerships to get constantly pressured into buying a car without any time to think about it. I had a wonderful experience at O'Donnell, and they are only ones that don't constantly spam my email like other places. In the time before purchasing, Stanley kept me updated on the current status of the car and notified me the moment when the car had arrived at the dealership. On the day of purchase, he was well prepared with all the documents to sign and explained everything thoroughly. He gave a tour of the car explaining the different features that came with the specific trim, and answered any questions. All the staff there are very friendly and understanding as you do not feel rushed in making a decision and have time to think about it. Even during the signing process, I did not feel rushed throughout the whole experience. The financing process was also straightforward and well explained too. After getting the keys, I left feeling good about my experience and choice in working with O'Donnell over other places. If you're looking for a place that plays no games, no hassle, and are very straightforward in the pricing of the vehicles being at MSRP with no additional add-ons, then this is the place for you. More
I emailed this dealership about a vehicle that I was interested in and received a reply very quickly. Rob Jacobson responded and quickly had a deal for me. After some negotiation we settled on a fair p interested in and received a reply very quickly. Rob Jacobson responded and quickly had a deal for me. After some negotiation we settled on a fair price and I drove 120 miles to get my new car. Everyone was friendly and professional. Rob was excellent to work with and I would return to him to purchase again. More
Very easy process. I sent an email about the vehicle I was looking for and Rob phoned me when he had one available. No time wasted dickering over prices and add ons; we I sent an email about the vehicle I was looking for and Rob phoned me when he had one available. No time wasted dickering over prices and add ons; we were able to spend time on the important stuff like checking out the car and its features. Finance had me in and out in under 10 mins. Very much appreciated. More
No Hassle, no markups. Extremely professional place. Any one looking for Honda vehicle should go straight to this place. Extremely professional place. Any one looking for Honda vehicle should go straight to this place. More
Last weekend I visited this dealership to turn in an old lease and pick up a new one. Sayed was my salesman. I have never worked with a more friendly salesperson in my life. No only did he obtain the exact lease and pick up a new one. Sayed was my salesman. I have never worked with a more friendly salesperson in my life. No only did he obtain the exact car I wanted, but he also walked me through every detail and made the transaction very easy. He showed genuine interest in me as a person and made the whole transaction fun and easy. Reggie in the finance department was equally affable and explained every aspect of my financing clearly and thoroughly. Jovia handled my final checkout with ease and added to an overall pleasant experience. I left feeling good about my car, my experience and my decision to visit O'Donnell Honda. This will be my dealership from now on. More
The service we received was great. Everyone at the dealership was friendly and helpful. We were happy with our trade in value and were kept well informed of delivery dates of our new c Everyone at the dealership was friendly and helpful. We were happy with our trade in value and were kept well informed of delivery dates of our new car. More
Honest, easy to work with - and I recommend Robert Wilkie in sales. He kept me posted of progress with car as I had to wait for the color I wanted. in sales. He kept me posted of progress with car as I had to wait for the color I wanted. More
Rob Jacobson was the best! Super prompt, super informative. My Kia was one of many stolen so I was desperately in need of a car. I wanted an HRV and Rob was transparent about t Super prompt, super informative. My Kia was one of many stolen so I was desperately in need of a car. I wanted an HRV and Rob was transparent about the certain demand and transporting delay with HRVs..but he kept me up to date with all HRVs shipped in the area and just a week later got me into my dream car!! More