O'Donnell Honda

Buying Experience and Service Experience I recently bought a 2017 Honda Accord EXL V6 from O'Donnell Honda. I owner 3 other Honda cars because of their reliability. Two of my other Hondas w I recently bought a 2017 Honda Accord EXL V6 from O'Donnell Honda. I owner 3 other Honda cars because of their reliability. Two of my other Hondas were purchased from O'Donnell and from the same sales person, Jerry Sommerville. I actually went to look at a used Honda which they no longer had. I had shopped for a new Honda as well so I had a good idea of prices. Jerry was very helpful and pleasant to deal with as we discussed a price for a new car. I gave him the price I had to have to buy a car, he match that price and I bought the car on the spot. It was helpful that I had done my homework upfront so the negotiation was merely 15 minutes. When I brought my wife back to pick up the car, Jerry was very helpful and walked us through the features. I live in Rockville but I find O'Donnell very helpful and its a nice drive to Ellicott City. I do have two of my Honda's services at O'Donnell as their service prices are fair and the service department staff are very nice. As far as Honda cars, I have a 1998 Civic (125K), 2004 Odyssey (180K), 2010 Accord (95K) and now the 2017 Accord. The new accord had a number of features that I did not expect. My wife is extremely happy with her new car and the fabulous new features. Thanks to the O'Donnell sales and Service staff. More

Great Service and a wonderful place to buy a car This is the sixth Honda I have purchased from O'Donnell. I have always had great customer service from the sales department. However, fundamentally This is the sixth Honda I have purchased from O'Donnell. I have always had great customer service from the sales department. However, fundamentally it is the service department that is always bringing me back. Outstanding! The service advisors are excellent and trustworthy. It is always a pleasure to bring my car in to the service department. More

No Pressure! I was upfront initially that I was in the process of shopping and price comparing, and Alex was very respectful of that. We talked numbers, I took a I was upfront initially that I was in the process of shopping and price comparing, and Alex was very respectful of that. We talked numbers, I took a test drive, and away I went. That was a Tuesday. I spent a busy week hoping from dealer to dealer with some less-than-pleasant experiences. Friday I went back to see Alex. There were no games, and no changes in what we had discussed earlier in the week. I signed some paperwork, left my down payment, and came back the next day to pick up my car (it was in the other lot & I preferred not to wait 2 hours). More

Easier than ACL recovery My last car buying experience was absolutely miserable, very stressful, and made ACL recovery seem like a breeze. This time around, I worked with a wo My last car buying experience was absolutely miserable, very stressful, and made ACL recovery seem like a breeze. This time around, I worked with a wonderful dude named Alex V, and within 2 days of working together drove off the lot with a new car! Every one I encountered was extremely pleasant and helpful. The BEST experience I've had. Thank you! More

Could not ask for a better car buying experience! This is the third car I've bought at O'Donnell and every time I am reminded of just how good they are. My salesman, Terry Askin helped me every step This is the third car I've bought at O'Donnell and every time I am reminded of just how good they are. My salesman, Terry Askin helped me every step of the way from the moment I walked in the door to the moment I drove away in my new car. Rajeev in the finance department did an incredible job walking me through the loan and the paperwork. I actually understood what I was signing and why. Patient, thorough, knowledgable, and friendly are just some of the adjectives I would use to describe the good folks at O'Donnell. And not a hint of pressure from any one. Best car dealer I've ever dealt with. Thank you Brian Schwenk, Terry Askin, Chris Councill, and Rajeev Malhotra for making my car buying experience such a pleasure. More

Awesome Experience Our sales person was always willing to help in any way he could. He realized my preferred communication method and responded accordingly. He was not Our sales person was always willing to help in any way he could. He realized my preferred communication method and responded accordingly. He was not one of those sale people that kept calling every day to pester you. Overall he made it a very nice experience. We felt that O’Donnell Honda does take care of their customers as it was not our first car we purchased from them. Thank you for getting me in my new Honda. I would definitely refer him to my friends and co-workers!! More

Awesome Car Buying Experience! From my initial e-mail inquiry about a particular Honda Odyssey minivan that I had researched online to the day I visited O'Donnell Honda (Ellicott Ci From my initial e-mail inquiry about a particular Honda Odyssey minivan that I had researched online to the day I visited O'Donnell Honda (Ellicott City) to physically review the vehicle, I was thoroughly impressed with the professionalism, promptness and customer service provided to me. My customer advocate Mr. Shayne Wilson's thoroughness and patience in his approach, answering my questions with honesty and integrity, were the key factors that encouraged me to proceed with my purchase of the vehicle. This caliber of quality customer service did not end here. From there, Mr. Rajeev Maholtra pleasantly walked me through the financing portion of my purchase, answered my questions intelligently and clearly explained the options available to me. If you're in the market for a vehicle, be sure to include O'Donnell Honda (Ellicott City) on your short-list of dealerships to visit. Their brand of customer service and presentation is a rare gem, imitated by others but never duplicated. More

Very much satisfied Best auto buying experience one could expect. Terry Askin was thorough in explaining vehicle operation before and after purchase. He was also extremel Best auto buying experience one could expect. Terry Askin was thorough in explaining vehicle operation before and after purchase. He was also extremely knowledgeable about product and buying process and did not try to pressure me. Management and finance office were also extremely helpful and professional. More

very helpful They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model t They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model that we wanted. The price also met our expect ions. Would definitely buy from they again. More

Great service! I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state servic I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state service plan. I would recommend them to anyone, and this just enforces my love for the Honda brand. Tina was great! More