O'Donnell Honda

Great experience, will go back. Ended up purchasing a 2018 Honda Accord EX-L. I started on their website with their up front pricing (I LOVE THAT!) but had to finish the deal at the Ended up purchasing a 2018 Honda Accord EX-L. I started on their website with their up front pricing (I LOVE THAT!) but had to finish the deal at the dealer because I had a trade and was using Capital One Auto Finance (Auto Navigator service). Every time I go to buy a car the games begin and I usually figure out later I've been taken advantage of in one way or another. No matter how hard I tried to avoid it, this industry is good at taking advantage so I approached this purchase with all the distrust I've collected over the years. Thankfully, Robert Baker, our rep, was patient. We had spent 3 hours at Jim Coleman Honda working on the exact same car a day earlier but their sales manager put me off and they were charging $600 for an appearance package and $130 for nitrogen in the tires. I had bad vibe there so we left. We were going to look at a Ford Fusion because I thought we could get better discounts but then I stumbled upon the online car buying at O'Donnell and at the end of the day O'Donnell came in 3K cheaper than Jim Coleman's best price (or so they insisted). My only feedback would be to bring the documentation in line when using Capital One Auto Finance pre-approval service. They are one of their participating dealers BUT you still have to sign a Honda credit application that states they can send your credit to Honda or others. I almost walked at that point because, as experienced previously in my life, dealers do what they want and when you tell them verbally to only send to Cap One, they send to two or three others to see if they can make a better deal for themselves. The credit app should not contain this conflicting legal language when using Cap One. Once again I ended up trusting a dealer with my credit and I'm happy to say this time they honored my request and did not take advantage. They put my app through to only Cap One. They do get you for $228 in pinstripes and that irritates me a bit but weighed against all the other experiences I've had buying cars, this one was the best, so I let it go. Overall, there aren't any reasons why I wouldn't go back. I appreciate the up front pricing and doing only what I ask in regards to running my credit. The price was great too. More

Professional, knowledgeable and courteous I had been searching for a 2016 Honda Pilot EX-L for about 6 months. Each time I spoke with Salesman Robert Baker he was very informative and willing I had been searching for a 2016 Honda Pilot EX-L for about 6 months. Each time I spoke with Salesman Robert Baker he was very informative and willing to work with me. When I was ready to make the deal I was very happy to know that Mr. Baker was available to assist me. He made it simple and easy for me to drive away with the car I wanted. Thank you Mr. Baker. You are a true professional. More

ODonnell saved us time and money. ODonnell Honda saved us time and money in our purchase of a new Honda CRV. The salesman listened carefully, advised strategically to our best benefit ODonnell Honda saved us time and money in our purchase of a new Honda CRV. The salesman listened carefully, advised strategically to our best benefit and applied no pressure to make a decision. Consequently, we returned the next day, upgraded our choice, left our son’s car for service and added a roof rack to our new car. We travel from out of state to do business there and will so long as they continue to give value for our time and money. More

Outstanding service purchasing a new car! We just purchased a new 2018 Honda CRV at O'Donnell Honda in Ellicott City. Stan Bailey was our salesman and did a fantastic job of making our car pur We just purchased a new 2018 Honda CRV at O'Donnell Honda in Ellicott City. Stan Bailey was our salesman and did a fantastic job of making our car purchase painless and hassle free. He was very helpful, patient, knowledgeable and provided great customer service. I love how easy the whole process was with no pressure. We love our new car and the service we received from O'Donnell Honda. This is the 3rd car we purchased from this dealership and we would not go anywhere else. Highly recommend this place! More

New Purchase I had a wonderful experience at O'Donnell Honda in my purchase of a new 2018 Honda CRV. My salesperson, Robert Wilkie was very professional, helpful a I had a wonderful experience at O'Donnell Honda in my purchase of a new 2018 Honda CRV. My salesperson, Robert Wilkie was very professional, helpful and knowledgeable. He worked diligently assisting me in my purchase and patiently explained all of the features of my new vehicle. More

Best Experience Ever Buying a Car!!! Can't say enough good things about O'Donnell Honda. Have been using the service department for years because I owned 2 Honda Odyssey's. They were reli Can't say enough good things about O'Donnell Honda. Have been using the service department for years because I owned 2 Honda Odyssey's. They were reliable, friendly, and honest;can't ask for anything more than that. Kevin in the service department is just outstanding. Because of my positive experience in Service, I chose to stay at O'Donnell when buying my CRV. Worked with Shayne Wilson who was also outstanding - low key, no pressure, respectful. I hate buying cars, but this was actually 100% pain free, Love my new car! Would definitely use O"Donnell again for future buys and highly recommend for anyone else! More

Bought a car through email! We contacted O 'Donnell Honda after having a negative experience with the general manager at a Honda dealer in Clarksville. My hubby had done his rese We contacted O 'Donnell Honda after having a negative experience with the general manager at a Honda dealer in Clarksville. My hubby had done his research on what kind of car would fit us for this current stage of life. He also knew what price he was willing to pay. We did have an opportunity to test drive the CRV so we were familiar with the car. We just wanted someone who was willing to work with us on a price. O'Donnell has the Express Service where it was so easy to pick the color and model we wanted. Shayne Wilson was our salesman over email. He was able to work with us on the price and made the process so easy. NO PRESSURE! That was the best part. He didn't ask us what our professions were to find out if we could afford the car. (That happened at the other dealership and they weren't able to meet our price.) We did buy our Honda Pilot from O'Donnell in 2008. We went to the other dealership because they supposedly work with Costco auto program. We learned our lesson. We will stick with O'Donnell Honda from now on! More

Love my new Pilot Everything about my car-buying experience at O'Donnell Honda was superior. When I went in for a test drive, the salesman let me take my time going th Everything about my car-buying experience at O'Donnell Honda was superior. When I went in for a test drive, the salesman let me take my time going through the model on the showroom floor. When I did a road test, he gave me the option to take it out by myself. Once I decided to make a purchase, he made sure to find the exact model in the color I wanted, which took several extra days. We negotiated the price over the phone. When I went in to close the deal, he estimated it would take about two hours and he was absolutely correct. I felt respected by everyone at the dealership, from the people answering the phone, to the management, and the finance office. And I LOVE my new Pilot. :) More

Another car bought at O'Donnell I have been a loyal O'Donnell's customer for 10 years. All of my Hondas are being maintained there and I just purchased my third Honda at this dealers I have been a loyal O'Donnell's customer for 10 years. All of my Hondas are being maintained there and I just purchased my third Honda at this dealership. I dealt with Mohammed Khan. Very nice gentleman and he was very helpful. More

Always a great experience buying here! The staff here are nice and they have the best prices around!! We bought our 2006 Honda Civic Hybrid here and now we have purchased a 2018 CR-V. The staff here are nice and they have the best prices around!! We bought our 2006 Honda Civic Hybrid here and now we have purchased a 2018 CR-V. More