O'Donnell Honda

I would send all of my friends to O'Donnell to buy a car! Shayne was an outstanding sales representative. He was very patient throughout the process and he was always quick to respond with detailed informa Shayne was an outstanding sales representative. He was very patient throughout the process and he was always quick to respond with detailed information to answer any questions that I had. The management team was very personable throughout the car buying process. What I liked most is that O'Donnell is that they were diligent at follow through, but they allowed me to make my decision on my own time. They were not just out to make a sale like other dealerships I encountered, but a dealer that made you feel like a valued customer. More

Please do not purchase or service your vehicle here. Go literally anywhere else. On March 3rd, I went to O'Donnell Honda for routine service: oil change and tire rotation. Stephen Ryder was the service literally anywhere else. On March 3rd, I went to O'Donnell Honda for routine service: oil change and tire rotation. Stephen Ryder was the service advisor who I worked with. When the service was done, Ryder came back and told me the keys were already in the ignition and asked "I hope that's okay." I thought this was a little weird because typically, you are handed your keys when a service is completed and I had seen him hand the keys over to other customers who were waiting after their service was completed. I drove back home and put my car in park and turned off the engine but realized that the key was not coming out. The key was stuck in the ignition. The steering wheel was not locked. This had never happened before. I have never had any issue with my car's ignition switch nor any electrical issues in the past, eg: no lights on the dashboard, no issues starting or stopping the car. At no point in my car's history has this ever been brought up as an issue or even mentioned as a potential issue. I have been told that for my mileage, there shouldn't be an issue with the ignition at all. I do not know if this damage was caused intentionally or accidentally, however it is my absolute firm belief that this happened during service rather than any existing issue with my car and that if I had not chosen to go to this particular dealership on March 3rd, I would have never had any kind of issue with my ignition. I had to leave my car overnight at the dealership and they told me they would diagnose the issue. I called on March 4th to find out what the issue was and was was quoted $640 for them to replace the ignition switch cylinder lock. I was told the parts cost $400. The service was completed on March 5th. I was given 2 sets of keys, one for the ignition and another which was a copy of my old key for the door and trunk lock. The locks for my car, trunk, and gas flap lock were not replaced to match the new set of keys. I was not given my old key back nor given an opportunity to see what was wrong with the key to cause the catastrophic failure, so somewhere there exists a key that can still open my car door. What boggles my mind is that it was possible for them to simply match the new cylinder pins to my old key so that replacing all of my locks is not necessary. While speaking to Ryder, it was apparent that he found amusement in the whole thing. While paying for my service ($500), there was a man inside the service center, sitting at the "Parts" counter (perpendicular to the "Cashier" counter) who did NOT have a mask on and was openly laughing directly at me. It was very obvious that I was being intentionally messed with. When I returned to the dealership on March 8th to speak to the service manager, Jerry Furr. I brought up my concerns that I was being treated this way because I was a woman, to which he cuts me off and says that he gave me a discount because he "felt sorry for me" (how patronizing) and will no longer talking be to me, telling me verbatim to "go get a lawyer" and then stormed out of the room. I wonder if this is how he talks to other customers. Because of this response, I went to speak with Brian Schwenk, the general manager, who said that he himself recently bought a new ignition switch that he will swap out on his car, and I asked him if he would be satisfied carrying around 2 sets of keys and not having the door key match the ignition key, to which he could not give a proper answer. The general manager would not help, spoke to me in a condescending manner which again I do not think he would have spoken this way to a man. I realize that revenue must be low because of the pandemic but it is beyond scummy to do things like this. I cannot help to wonder if my race had a factor in the treatment I received as well. There are definitely shady things happening at this dealership, such as not sending the dealer survey to a customer after they purchased a new car. More

I have been coming to O'Donnell Honda since 2007. Always honest, quality and timely service. Highly recommend wether buying or for service. Triple A. honest, quality and timely service. Highly recommend wether buying or for service. Triple A. More

I had a pleasant and effortless experience. Shayne was patient, detail oriented, and very kind. For my first car I unfortunately settled for a trim that did not have all the specs I wanted. I should have patient, detail oriented, and very kind. For my first car I unfortunately settled for a trim that did not have all the specs I wanted. I should have went to O'Donnell the first time around. Shayne worked it out with us, he broke down the cost, monthly payments, etc. I went in with a Silver 2018 Honda CR-V EX and left with a beautiful Red Honda CR-V Touring. It has all the features I wanted and then some. Shayne worked out all the details with my mom and I. I'm beyond happy with my purchase!! Next time I'm in the market I'm coming to O'Donnell Honda and asking for Shayne. More

Best buying experience! Terry Askin was wonderful to work with. He had our car waiting for us when we arrived and made the process simple and easy. Will come back again! with. He had our car waiting for us when we arrived and made the process simple and easy. Will come back again! More

Shayne and his management team were outstanding from start to finish. I gave them exactly what I was looking for, how I wanted to purchase, and no hassle or haggle. Shayne and his team were top notch start to finish. I gave them exactly what I was looking for, how I wanted to purchase, and no hassle or haggle. Shayne and his team were top notch through the whole deal. More

Shayne was a great salesman and pleasure to work with. He was extremely patient and I never felt pressured to make a decision. He went above and beyond to make the car buying process very simple and offered was extremely patient and I never felt pressured to make a decision. He went above and beyond to make the car buying process very simple and offered honest recommendations. I highly recommend Shayne and O’Donnell Honda for the purchase of your next vehicle. More

Best experience buying a vehicle I've ever had. Shayne the salesman had the vehicle running and waiting on us. When we came back from a hour test drive we sat down and Shayne gave us the bottom line numbe the salesman had the vehicle running and waiting on us. When we came back from a hour test drive we sat down and Shayne gave us the bottom line number for the car with tax, title, and tags. He had also deducted the trade in value of our 4-Runner. I was blown away by the price and didn't hesitate to sign the contract. Their finance guy was extremely proficient and professional. If we hadn't taken such a long test drive we could have had the whole transaction done in under a hour. My wife and I owe the folks at O'donnell an adult beverage. More

Just an outstanding Honda dealership in my view, from both a sales and service perspective. I’ve been using them for 18 years now, and plan to continue using ODonnell for years to come, for both sales an both a sales and service perspective. I’ve been using them for 18 years now, and plan to continue using ODonnell for years to come, for both sales and service. More

I was born as a lifelong Honda owner at this dealership. Everything about the process and then the Honda service for my vehicle has been superb! Everything about the process and then the Honda service for my vehicle has been superb! More