Nucar Mazda of New Castle

Purchased a Rav 4 just 2 months ago and already needs a battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken who battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing the vehicle . I informed the Salesperson Ken whom told me it’s a regular wear and tear item . Really after just 2 months a battery that’s supposed to be 550 cold cranking amps is 168 ? Best part is the vehicle is supposed to be under warranty for 12k miles or 12 months . The kicker is that it’s even stated on their FTC sticker aka Buyers Guide . I sent over copies of both their buyers guide and a picture of the tester reflecting the battery needs replaced . If anyone else experiences something that should be covered under the Federal Trade Commission Sticker aka Buyers Guide you can report it to the FTC Additionally you can teach the Delaware Attorney Generals Office .You can also open an investigation with Dealer Services at the DMV in Dover .I will be doing all of the above . I gave NUCAR the opportunity to exercise some common sense and customer service but they failed miserably . I suggest moving forward that they just exercise some proper customer service and stand behind their own lot warranty . Under no set of circumstances should anyone be replacing a battery or anything else just 2 months and less then 3 k miles after purchasing a vehicle . More

excellent service and repairs. I have been coming to John STIDHAM for many ,many moons (years) with my MAZDA vehicles for service.He is the BEST! I will continue as long as JOHN is I have been coming to John STIDHAM for many ,many moons (years) with my MAZDA vehicles for service.He is the BEST! I will continue as long as JOHN is there.Enough said. More

Fast and professional! Accurate, knowledgeable and professional.... Have been coming for a few years and like the style of service John provides and the waiting room is not Accurate, knowledgeable and professional.... Have been coming for a few years and like the style of service John provides and the waiting room is not bad either! More

Best Dealer in the USA I am 76 years old and have owned 2 or more cars for each of the past 55 years. Nucar Mazda is the best dealer across the country that I have dealt wit I am 76 years old and have owned 2 or more cars for each of the past 55 years. Nucar Mazda is the best dealer across the country that I have dealt with during that period of time. Their honesty, integrity, friendliness, knowledge and quality of service is the best I've experienced anywhere. I have never felt that work they recommended and I had done was not needed. To the contrary, they have many times advised that work I contemplated was not necessary at that time. More

Excellent service experience! From the moment I was pleasantly greeted when I arrived to drop off my car until I was escorted to my car when it was finished, I was treated pleasan From the moment I was pleasantly greeted when I arrived to drop off my car until I was escorted to my car when it was finished, I was treated pleasantly and efficiently. Every step of the process was explained to me carefully and I received frequent email updates.. A+ to all of you! More

Professional and prompt. The support and the clarity of service give me confidence in their work. I have no dread in going to service my car. I trust them. That matters. The support and the clarity of service give me confidence in their work. I have no dread in going to service my car. I trust them. That matters. More

Another Geat Experience at NuCar Mazda Excellent customer service as always by Jon Stidham and Melissa Ward. They are professional and care about you and your car. They provided me with Excellent customer service as always by Jon Stidham and Melissa Ward. They are professional and care about you and your car. They provided me with some recommendations for maintenance of my Mazda6 and quickly completed the items I approved. Jon and Melissa are a major reason why I take my car there. More

Wonderful I received wonderful service by Mr. Lopez. He was quite friendly and informative. The service work was good as well. Overall, it was a positive experi I received wonderful service by Mr. Lopez. He was quite friendly and informative. The service work was good as well. Overall, it was a positive experience. More

Mazda6 Friendly team with minimal hassles. Email responses were timely, price was fair. All I can ask for...much appreciated. Now we will see how the serv Friendly team with minimal hassles. Email responses were timely, price was fair. All I can ask for...much appreciated. Now we will see how the servicing team does 😊 More

Excellent The service was excellent as usual. I was there for a recall problem on my 2018 Mazda CX-5. Didn’t take long to repair. The service was excellent as usual. I was there for a recall problem on my 2018 Mazda CX-5. Didn’t take long to repair. More