Nucar Hyundai of North Kingstown

I purchased my 2019 Hyundai Veloster at Tarbox in August of 2018. I have always serviced my vehicle on-time and at the dealership. I have never received anything but excellent service. This is why I continu of 2018. I have always serviced my vehicle on-time and at the dealership. I have never received anything but excellent service. This is why I continue to go back and will most-likey purchase my next vehicle at Tarbox, as well. More

Terrible!!! Our salesman Rich botched the entire process, he told us we couldn’t use a credit card (that’s fine) then upon return, ripped my bank check (unable to process… somehow) then sent us away for the he told us we couldn’t use a credit card (that’s fine) then upon return, ripped my bank check (unable to process… somehow) then sent us away for the third time to get a personal check which was not previously an option. I’ve never ever had so many red flags go off buying a vehicle. Apparently $40k is not enough to make them care about their customers. More

Had a great experience working with Ernesto at Nucar Tarbox Hyundai. The transaction was quick and easy. There was no dealer mark-up fee (the other Rhode Island dealership quoted a required $6,700 ma Tarbox Hyundai. The transaction was quick and easy. There was no dealer mark-up fee (the other Rhode Island dealership quoted a required $6,700 mark-up). I would recommend Nucar to anyone looking for a new car. More

My car was towed into Tarbox Hyundai after suddenly not being able to be started without violent shaking and stalling. I was told by a man named Marcus it would be several days before my car would be looke being able to be started without violent shaking and stalling. I was told by a man named Marcus it would be several days before my car would be looked at and the dealership had no loaner cars to offer me while my car was in the queue so I had to spend over $500 on a rental at a rental company. That's not the main issue, though. The issue began when several days after the tow-in, I called to check on the progress and was told that my car was next in line, which is very suspicious. I just happened to call minutes before my car was looked at? An hour later, I received a call from the service center to tell me that they thought it was the spark plugs and also to ask if they could also perform an oil change, since my car was due for one, and I gave the permission to both do the repair and the oil change. That was Thursday. On Monday, I finally got the call from Marcus that my car was ready for pickup and the total would be $40. Marcus went on to say that he wanted to "run a test" on it and I should drive the car 1000 miles and then bring the car back. While looking at the paperwork after paying, I realized that the mechanic did run a diagnostic and the computer did detect a code P0303, which is a misfire in cylinder 3 and likely related to spark plugs, but aside from detecting the code, there was no further mention of the issue or the repair that I had authorized that was supposed to take place. According to the paperwork, the actual repair that was critically needed (and the original reason that my car was towed in in the first place) was not performed at all. Upon attempting to start my vehicle, the hard start and stall issue was still present. It was very late at that point and I was able to get the car started long enough to get it home. The next day, I called back and asked to speak with Marcus. I told him that the hard start issue was still present and he sighed and sounded really annoyed with me and said, "I guess if you want to bring it back today or tomorrow, that would be okay." I asked if he thought it was the spark plugs or something else and he said, "I don't know." I called a different mechanic at a different garage and described the issue and was told to bring it in immediately because that is an emergency situation. I showed him the paperwork I'd received from Hyundai and he looked at it and told me that had I followed Marcus' direction of driving a thousand miles on a code P0303, I could have gotten into a serious accident. He had the spark plugs replaced immediately and the car now starts up and runs exactly like it's supposed to. A code P0303 comes up when there's a misfire in cylinder 3, and the most likely cause is dirty or worn out spark plugs. The repair entails replacing the spark plugs. It is a very simple repair. If you drive on faulty spark plugs, you run the high and serious risk of your engine stalling while you are driving and crashing. I have a three-year-old son who is often in the car with me and I drive on the highway daily. If I had not consulted a second mechanic and if I had had my son in the car with me and the engine stalled because of Tarbox Hyundai's mechanics' negligence, I or my son could have been injured or killed. The mechanics at Tarbox Hyundai put my baby's life and safety at risk. To say that I am livid is an understatement. This is gross negligence and disgusting. The fact that the mechanics detected a very serious issue with my vehicle and had authorization to fix that issue and then not only did not complete that repair, but went on to tell me that I should drive a thousand miles in an extremely unsafe vehicle that they KNEW was unsafe, is horrifying and appalling. Tarbox Hyundai has lost all of my trust and confidence and I will never, ever be returning. More

I have seveare emphazema and need to be aware at all times of my seroundings. The personal were vwry attentive of my condition. Iwas very pleased times of my seroundings. The personal were vwry attentive of my condition. Iwas very pleased More

A very positive experience! My sales person Ernesto was great to work with, very accommodating and answered all my questions. This was my first time purchasing a vehicle from Nucar Tarbox and I will certa great to work with, very accommodating and answered all my questions. This was my first time purchasing a vehicle from Nucar Tarbox and I will certainly return for future purchases. Thank you to Ernesto and the entire staff for a very pleasant visit!! More

Dealer refuses to acknowledge and repair a well-known, well documented transmission hesitation issue. Worst experience in all my years of vehicle ownership. well documented transmission hesitation issue. Worst experience in all my years of vehicle ownership. More

Hassle free, salesperson Lynn H and Sales Mgr. Chris Cuoco handle my needs quickly and effectively. I was driving my New, 22 Kona, in record time of less than two hours . They my experience was stress Cuoco handle my needs quickly and effectively. I was driving my New, 22 Kona, in record time of less than two hours . They my experience was stress free ! More

Billy (Sales) and John (Finance) were very thorough in their presentation of the car features and warranty options. Billy was especially helpful in ensuring we had a good understanding and even helped to their presentation of the car features and warranty options. Billy was especially helpful in ensuring we had a good understanding and even helped to enable car features with our smartphones. Will definitely consider this team for future car purchases. Thank-you guys! More

Always pleasant and helpful staff. I always know how long I will have to wait by the type of service I require. I have never had an issue with anything I needed done on my vehicle. Very satisfied! long I will have to wait by the type of service I require. I have never had an issue with anything I needed done on my vehicle. Very satisfied! More