Nucar Chevrolet of New Castle

Chris W. was very helpful. We appreciated the attention given to us and how thorough he was. Thank you. was very helpful. We appreciated the attention given to us and how thorough he was. Thank you. More

They were easy to work with and got me into the exact car I wanted for my budget. I wanted for my budget. More

Adrian was very accommodating and efficient. He was patient as well. We had very specific wants. He listened, and accommodated them. If he couldn’t it then it wasn’t possible!! He was patient as well. We had very specific wants. He listened, and accommodated them. If he couldn’t it then it wasn’t possible!! More

Love this Dealership, everyone is welcoming as soon as you walk in the front door. you walk in the front door. More

Everyone was super helpful and nice! They went out of the way to make sure all my needs were met!!! Definitely keeping my business with them for a lifetime They went out of the way to make sure all my needs were met!!! Definitely keeping my business with them for a lifetime More

Wow. Not surprised seeing all the bad reviews for the service center. I was having a problem with my heat in my Chevy Volt at the end of October and wante Not surprised seeing all the bad reviews for the service center. I was having a problem with my heat in my Chevy Volt at the end of October and wanted to get ahead of the problem before it got really cold in the winter and I made an appointment and brought my car in and left it there for a day. Seeing as how I use my car for work on thedaily, having to take a day off is not something that I like to do as it disrupts my business. I was told there was nothing wrong with my heat that I just wasn't using it properly and that I needed to push the Max button for the heat to start. That never had to be done before. So I reached back out to my service advisor via telephone and by text to let them know that the heat was still not working properly and I needed it fixed and never heard a peep from anyone. I tried several times to call and to text and still no response. Absolute joke. Avoid this service center. More

I had my 2017 Chevy sonic serviced on Tuesday 9/10. The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accel The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accelerate or drive properly so I pulled over, turned it off, and sat. Upon restarting it the issue would no longer be present and i would drive to a safe spot to park it. On 9/10 i took it to Nucar and the work was not complete that day so it was kept overnight. Wednesday they identified the issue as a connector for ignition coil and it was respliced for a new connector. The check engine light however started flashing and traction light coming on again Thursday. I called and they reported that they could see it again Monday 9/16. I took it 9/16 then took the Nucar shuttle to work. The driver asked if i needed pick up. I stated yes. I checked in 2:29pm. I was told there was no update and I would be notified when one was available. I checked in again at 408pm about the shuttle. I was told then that they wanted to keep it longer. I stated i would pick the car up and needed the shuttle. I received a call that the shuttle stopped running but they wanted to confirm if i wanted my car. As i now needed to find a ride i was not sure i could get there before close. I told her i would let her know before 530pm. She said ok. I luckily was able to find a ride. I arrived at Nucar around 505pm. I was told then that i could not take my car. I was told that my wires were a mess and needed to be done. I asked if that was the problem and how long it would take to fix. She said more that an hour and their office closes at 6pm. I asked if it would be done then in the morning. She said she couldn't say for certain but it'll probably be before noon. So i relaxed a bit because at least it would be fixed. I Just needed to find another ride home. I was called on 9/17 at 8:44am to pick it up. I had a meeting so i had the shuttle pick me up later. The paperwork stated that the broken wiring in harness was repaired for the wiring to the number 1 coil circuit. I, however, had the same issue arise with my check engine light flashing and traction light coming on a few days later. On both visits i believed the issue was resolved. I took the car back for service the morning of 9/19. I checked in on 9/20 at 2:56pm. I was told there was a new code that came up after they drove it. I inquired about a loaner vehicle, but reportedly, none were available. No further contact about it occurred. I received a text 9/23 that my car was ready for pickup. I asked what the issue was. I was told "We ended up having to run a new wire from the ecm to the coil." The car presented with the same problem within a week. I took the car back 10/8. On 10/9 I received a text with a link to recommended fixes. Now there were 5 fixes totaling $2,352.89. I called 10/10 as I noticed the text late. My advisor was not available and I spoke to the manager I shared that it seemed strange and abrupt to go from paying for a fix ($600+) and no other issues being reported to now 5 very major issues. He said he'd look into it because he was not familiar with my situation. I called Friday for an update. Rob shared that one of his top mechanics0 had an emergency but would look at it Monday. I called on Tuesday 10/15. No one was available to provide an update. I called on 10/16 after 4pm. I got a call back stating that they are thinking it's the ignition coil. I was told it would be covered under warranty. On 10/17 I received a call that it was not free and would be 232.88 for the part. I asked if it would fix the issue. I was told that the coil is bad and it should. I picked up my car and paid $320.38. They gave me paperwork for a multi point check, but my tire pressure light was on for the second pick up in a row. The car also just seems to ride worse than the initial drop-off. This leads me to believe that the original problem won't be resolved. More

Giving 1 star is being generous with this one. I guess the star is for Mario. The only person who had integrity and great customer service. For him he gets 5 stars. The dealership and management 0 I guess the star is for Mario. The only person who had integrity and great customer service. For him he gets 5 stars. The dealership and management 0 stars. I spent 5 hours FIVE, in this place to get a new car. Mario despite not being in a sales role politely helped answer a few questions about what i was looking for. Offered to grab me some keys for test drives but when he realized one of the cars I was interested in was sold he directed me to a sales rep to help look deeper. The sales rep concentrated on punching in numbers to get me approved l. I was torn between a honda pilot or a chevy traverse whichever I was approved for. I was all in. I got screened. Approved. My current vehicle was reviewed and approved for trade in and i had payment numbers in front of me that i signed. (Which was presented by Mario not the sales rep who crunched the numbers not sure why but cool we like Mario). All that was left was to grab keys and sign a full lease for the car it seemed oh and to pay which I offered to do twice!! Anyway apparently while we were crunching numbers and being approved. Someone else test drove the car. TEST DROVE. So because they test drove that gives them the rights to the car. Not me who sat there for 5 hours getting approved and signing some stuff no the test drivers. So I was told they needed to be screened and if approved they get the car. (This is hour 4 I was told this) not until hour 5 did i finally get told sucks to suck. I then requested all the documents I signed. Waited patiently or as patiently as one could after 5 hours for NOTHING I go out to find the manager who was completely unprofessional and rude the entire process that I requested my documents from sitting there at the front talking and laughing. I then requested my documents again because I have kids to go pick up and was told I needed to wait the room my papers were in had a client. My personal info is with someone else. In a room I wasn't in. So instead of him politely knocking to get my documents he shrugged me off like I was an insignificant ant. I wish i knew this managers name but i dont he has only been there two weeks. I feel so dirty. Like I'm worthless after dealing with this today. I have never been treated so poorly in my 35 years of life. NEVER will I recommend this horrible place. I don't know what happened in the last 5 years for this place to be this bad. More

Looking for a brand new car and noticed inside on passenger seat was a box of tissues sitting there,,With several USED ONES on the seat as well,, So Disgusting,, lots of germs directly laying around passenger seat was a box of tissues sitting there,,With several USED ONES on the seat as well,, So Disgusting,, lots of germs directly laying around from that ,,, Wonder who bought that More

The place was cleaned and we got helped right away without feeling pressured. I would buy a car here again. without feeling pressured. I would buy a car here again. More