Karen Collins

The people we dealt with were super except for the sales manager Karen. She put us through something that shouldn't have happened. Adrian, Frank, and Sam were great and would love to deal with them again as manager Karen. She put us through something that shouldn't have happened. Adrian, Frank, and Sam were great and would love to deal with them again as for Karen we would rather not have anything to do with her ever again. More

by golftlb Verified Customer Verified Customer

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Always a pleasure working with the fine employees at Nucar! No pressure and great service. Nucar! No pressure and great service. More

by billspam Verified Customer Verified Customer

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I had an appointment for my car first thing Tuesday morning. I dropped the car off at 8 o’clock as planned. I did not hear back from the dealership at all the entire day Tuesday and realized I had not morning. I dropped the car off at 8 o’clock as planned. I did not hear back from the dealership at all the entire day Tuesday and realized I had not heard from them and called at 5:30 I was told at that time that the car was never even seen yet. I was told at that time that the car would be seen first thing Wednesday morning and when I reached out at 11 o’clock, the car was still not diagnosed. Now I’m being told that a part might have to be ordered and that they will have to have the car longer than expected. I am extremely upset. More

by jacquiharper1 Verified Customer Verified Customer

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It was a pleasure working with James and Nucar, the price was fair and the staff overall was very easy to work with and helpful. was fair and the staff overall was very easy to work with and helpful. More

by GIACOMO.CELLINI Verified Customer Verified Customer

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My experience was great with Larry Campbell and his sales manager Karen Collins at Nucar Chevrolet. Both have many years of experience in the car industry and are very knowledgeable. I was able to stay with manager Karen Collins at Nucar Chevrolet. Both have many years of experience in the car industry and are very knowledgeable. I was able to stay within my goal budget and drive home in my brand new vehicle. More

by lisaknowsrealestate Verified Customer Verified Customer

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Everything was smooth and and I love the new car no problems at all . Thank you problems at all . Thank you More

by RANDIGIRL11 Verified Customer Verified Customer

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My experience was great. Everyone was so helpful and patient. 10/10 car buying experience Everyone was so helpful and patient. 10/10 car buying experience More

by s_rehmus Verified Customer Verified Customer

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Jim was fantastic and really went the extra mile for us. We appreciate him so much and would recommend others to this dealership simply because of him. He is the sole reason why we ended up going through wi We appreciate him so much and would recommend others to this dealership simply because of him. He is the sole reason why we ended up going through with this deal. He was very honest, thorough, and knowledgeable. We also briefly worked with Karen and another woman in costing and they were both very kind and provided excellent customer service. However, our experience did not get off to the best start because of Brian. He is not an effective or professional communicator via email. I was looking for a very specific car that your dealership and one other in Maryland had in stock (mind you, we didn’t end up being able to get the one we originally came for, different story). In emailing with Brian, he led us to believe Nucar would cover tags and fees, which is why we chose your dealership and drove 1 hour and 45 minutes one way. I have the emails to back this up. When we arrived, we learned that this wasn’t true. I had asked for clarification and reassurance twice via email. Brian did not refute or correct our understanding, which led us to believe that they were covered. Upon arrival, we learned that they were not in fact covered like we thought, leaving us feeling swindled by a greasy car salesman due to a bait and switch situation and shady business practices. There were other mishaps during our experience but this was the one that irritated us the most because it seemed dishonest. We finished up signing the original contract with Montelongo who was low energy, seemed bored with the work he was doing, and never printed out our final documents like the female costing manager did the next day (we ended up having to drive up again the next day to resign everything for a different car, again, different story). Montelongo also wasn’t very knowledgeable on some of the programs he was trying to sell us as he couldn’t answer some of our questions. We were still finishing up after the dealership closed so I think he was just trying to get home as soon as he could. All in all, I would buy from your dealership again simply because of Jim. I’ve saved his business card for whenever we make another purchase, but wrote notes on the back to not work with Brian or Montelongo. They are a detriment to your business and if I were the GM, I’d be taking a closer look to see whether you are truly benefitting from having them on your team. More

by mollymckinnon3 Verified Customer Verified Customer

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This dealership is very professional and makes their customers feel important. I was very pleased with the service I received. customers feel important. I was very pleased with the service I received. More

by cmcmillianellis Verified Customer Verified Customer

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Friendly, knowledgeable, and helpful. Glad I came in and with Aidan's help made a good purchase! Glad I came in and with Aidan's help made a good purchase! More

by egi1120 Verified Customer Verified Customer

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