Nucar Chevrolet New Castle

I had my 2017 Chevy sonic serviced on Tuesday 9/10. The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accel The presenting issue was my check engine light would come on and flash. The traction light would come on at the same time. It would not really accelerate or drive properly so I pulled over, turned it off, and sat. Upon restarting it the issue would no longer be present and i would drive to a safe spot to park it. On 9/10 i took it to Nucar and the work was not complete that day so it was kept overnight. Wednesday they identified the issue as a connector for ignition coil and it was respliced for a new connector. The check engine light however started flashing and traction light coming on again Thursday. I called and they reported that they could see it again Monday 9/16. I took it 9/16 then took the Nucar shuttle to work. The driver asked if i needed pick up. I stated yes. I checked in 2:29pm. I was told there was no update and I would be notified when one was available. I checked in again at 408pm about the shuttle. I was told then that they wanted to keep it longer. I stated i would pick the car up and needed the shuttle. I received a call that the shuttle stopped running but they wanted to confirm if i wanted my car. As i now needed to find a ride i was not sure i could get there before close. I told her i would let her know before 530pm. She said ok. I luckily was able to find a ride. I arrived at Nucar around 505pm. I was told then that i could not take my car. I was told that my wires were a mess and needed to be done. I asked if that was the problem and how long it would take to fix. She said more that an hour and their office closes at 6pm. I asked if it would be done then in the morning. She said she couldn't say for certain but it'll probably be before noon. So i relaxed a bit because at least it would be fixed. I Just needed to find another ride home. I was called on 9/17 at 8:44am to pick it up. I had a meeting so i had the shuttle pick me up later. The paperwork stated that the broken wiring in harness was repaired for the wiring to the number 1 coil circuit. I, however, had the same issue arise with my check engine light flashing and traction light coming on a few days later. On both visits i believed the issue was resolved. I took the car back for service the morning of 9/19. I checked in on 9/20 at 2:56pm. I was told there was a new code that came up after they drove it. I inquired about a loaner vehicle, but reportedly, none were available. No further contact about it occurred. I received a text 9/23 that my car was ready for pickup. I asked what the issue was. I was told "We ended up having to run a new wire from the ecm to the coil." The car presented with the same problem within a week. I took the car back 10/8. On 10/9 I received a text with a link to recommended fixes. Now there were 5 fixes totaling $2,352.89. I called 10/10 as I noticed the text late. My advisor was not available and I spoke to the manager I shared that it seemed strange and abrupt to go from paying for a fix ($600+) and no other issues being reported to now 5 very major issues. He said he'd look into it because he was not familiar with my situation. I called Friday for an update. Rob shared that one of his top mechanics0 had an emergency but would look at it Monday. I called on Tuesday 10/15. No one was available to provide an update. I called on 10/16 after 4pm. I got a call back stating that they are thinking it's the ignition coil. I was told it would be covered under warranty. On 10/17 I received a call that it was not free and would be 232.88 for the part. I asked if it would fix the issue. I was told that the coil is bad and it should. I picked up my car and paid $320.38. They gave me paperwork for a multi point check, but my tire pressure light was on for the second pick up in a row. The car also just seems to ride worse than the initial drop-off. This leads me to believe that the original problem won't be resolved. More

Giving 1 star is being generous with this one. I guess the star is for Mario. The only person who had integrity and great customer service. For him he gets 5 stars. The dealership and management 0 I guess the star is for Mario. The only person who had integrity and great customer service. For him he gets 5 stars. The dealership and management 0 stars. I spent 5 hours FIVE, in this place to get a new car. Mario despite not being in a sales role politely helped answer a few questions about what i was looking for. Offered to grab me some keys for test drives but when he realized one of the cars I was interested in was sold he directed me to a sales rep to help look deeper. The sales rep concentrated on punching in numbers to get me approved l. I was torn between a honda pilot or a chevy traverse whichever I was approved for. I was all in. I got screened. Approved. My current vehicle was reviewed and approved for trade in and i had payment numbers in front of me that i signed. (Which was presented by Mario not the sales rep who crunched the numbers not sure why but cool we like Mario). All that was left was to grab keys and sign a full lease for the car it seemed oh and to pay which I offered to do twice!! Anyway apparently while we were crunching numbers and being approved. Someone else test drove the car. TEST DROVE. So because they test drove that gives them the rights to the car. Not me who sat there for 5 hours getting approved and signing some stuff no the test drivers. So I was told they needed to be screened and if approved they get the car. (This is hour 4 I was told this) not until hour 5 did i finally get told sucks to suck. I then requested all the documents I signed. Waited patiently or as patiently as one could after 5 hours for NOTHING I go out to find the manager who was completely unprofessional and rude the entire process that I requested my documents from sitting there at the front talking and laughing. I then requested my documents again because I have kids to go pick up and was told I needed to wait the room my papers were in had a client. My personal info is with someone else. In a room I wasn't in. So instead of him politely knocking to get my documents he shrugged me off like I was an insignificant ant. I wish i knew this managers name but i dont he has only been there two weeks. I feel so dirty. Like I'm worthless after dealing with this today. I have never been treated so poorly in my 35 years of life. NEVER will I recommend this horrible place. I don't know what happened in the last 5 years for this place to be this bad. More

Looking for a brand new car and noticed inside on passenger seat was a box of tissues sitting there,,With several USED ONES on the seat as well,, So Disgusting,, lots of germs directly laying around passenger seat was a box of tissues sitting there,,With several USED ONES on the seat as well,, So Disgusting,, lots of germs directly laying around from that ,,, Wonder who bought that More

The place was cleaned and we got helped right away without feeling pressured. I would buy a car here again. without feeling pressured. I would buy a car here again. More

I’ve only had great experiences dealing with Chris. He helped me get out of a bad deal I had on a minivan and into a new safe car for my family. A year or so later he helped me trade that in for a larg He helped me get out of a bad deal I had on a minivan and into a new safe car for my family. A year or so later he helped me trade that in for a larger suv I love. The staff here is honest and nice these people work hard the market is tough not their fault. More

This dealership sold me a faulty used car a year ago. It’s an equinox And since then I’ve had nothing but problems with the vehicle. Within 2 months of having the vehicle we found it had an oil consumpt It’s an equinox And since then I’ve had nothing but problems with the vehicle. Within 2 months of having the vehicle we found it had an oil consumption issue. We did the test for gm to have it fixed through my warranty. Gm refused to fix it unless the car was mechanically failing. SMH so now i have to put oil in it every 2 to 3 weeks. Then the next problem came i was driving in pouring down rain and the wind shield wipers just stopped working. Called them they told me i was beat till Monday had a very unsafe drive home. Then the next problem comes along…a couple months later i smelled gas coming from my vents. Took it in to find out there was 3 things wrong with it. An oil leak, 02 sensors and some kind of gas leak. Got it fixed. A couple more months go by the check engine light goes on and off repeatedly every 2 days. Nothing they cant do unless it stays on. And really can’t plan for that because you can’t just run to the car place without an appointment. But who’s to say it’ll be on then. Then i started noticing strange noises recently. With the check engine back on which we ran a diagnostic & it was the same code they said they fixed. Now it smells like nothing but fumes when driving again. Before you ask yes i did try to take it back they tried to put me in another vehicle that would raise my payment to almost 800 .. and absolutely not. So they basically told me I’m stuck with it and there’s nothing more they could do. Also everytime i went to drop my car off to get fixed it took them all day to fix it. I mortally has to call them several times just to get some communication. When i was already quoted on how many hours it would take. One time i waited 3 hours for a oil consumption test to be done. Bottom like i will never be buying another vehicle from this dump ever again. They have screwed me in every way. NEVER AGAIN. More

I recently leased a Equinox from Nucar. My current lease on a Cadillac matured November 30. I have leased with Cadillac for many years but wanted to look at different options. My first v My current lease on a Cadillac matured November 30. I have leased with Cadillac for many years but wanted to look at different options. My first visit to Nucar was August 24 in which I drove an older model Equinox since there were no new cars available to drive. I eventually put a $1000.00 deposit on a new car that was on order to be the first to see the car when it came in. It took many times to ask the salesman to assure me that I could get the deposit back if I did not like the car. Finally he did tell me and I felt comfortable with the verbal agreement. I was upfront and firm on my expectations of a down payment and monthly payment in which Nucar did agree to meet. The car came in September 29. I offered to come to see and purchase car on the 30th. I was told it would not be ready due to inspection and detailing. My current lease payment was due October 1. I consulted my sales person to ask about whether to make the payment. I was told that the payoff could take some time and could possibly affect my credit if it looked like I was late on a payment. So I decided to make the payment. I asked several times via phone conversations who would be responsible to return that payment and was told any overpayment would be reimbursed by GM. Even the day of sale I asked and the same verbiage was repeated. Their payment system goes in electronically so payoff was immediate. That being said they included my November payment but not my October. I paid $399.99 for the month of October which the Cadillac was in Nucar possession on October 3. I spoke with a manager who did nothing more than talk over me and told me what a great deal I got. She never acknowledged the problem of they took possession of my car and the October payment made with no return. I was mislead. I have never been taken advantage of in my years of leasing until now. It is really about principle and integrity at this point. This will make me question ever purchasing another GM. This review is regarding the dealer not the vehicle. The lesson is the grass is not always greener...stick to who you know will not cheat you. Needless to say, if I had been told the payoff of lease was electronic, I would have not made the payment. That is the reason I feel mislead in this transaction. More

Tom was the best! We went in to look at a Trax ((which they didn’t have). Fortunately his previous customer stopped by and we saw his new 2024 Trax. Tom kept us info We went in to look at a Trax ((which they didn’t have). Fortunately his previous customer stopped by and we saw his new 2024 Trax. Tom kept us informed from Day 1. He sent an updated vehicle movement map every time. We can say Tom knew all about the New Trax. Very knowledgeable! I am so glad I went to NUCAR. More

My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the s brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are. We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done. Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls. This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can’t respond to voicemails or even pickup the phone I can’t even imagine buying a car from them! Here’s to hopefully getting his truck sometimes in the near future if someone ever returns a call and let’s us know it’s ready! The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it’s his new truck haha! More