Nucar Chevrolet of New Castle

Bianca was very knowledgeable and comforting. For a first time buyer, she made this experience stress free. Highly recommend Nucar/Bianca to any and everybody! For a first time buyer, she made this experience stress free. Highly recommend Nucar/Bianca to any and everybody! More

There were great I was visiting from out of town from the woman who took my service request and got me in quickly the service tech was wonderful and also the Van Driver who picked me up to get my car. Thank woman who took my service request and got me in quickly the service tech was wonderful and also the Van Driver who picked me up to get my car. Thank you all More

My 2025 Tahoe died on the side of the road 300 feet from the gas station where we just filled it up. We had it towed to the dealership for an evaluation because it's under warranty and we had roadside assis the gas station where we just filled it up. We had it towed to the dealership for an evaluation because it's under warranty and we had roadside assistance. After 2 1/2 days we finally were able to communicate with the dealership and they confirmed that it was contaminated gas. They said we needed to contact our insurance. That's what we did. It all went downhill from there. After a week, they advised my insurance company that the gas is now testing good and it was operator error. They said the only way the carbon canister can fill with gas is if we leave the vehicle on while fueling or "top off" the vehicle after it is already full. We did neither of those two things and there is video surveillance to prove that. The purge valve and/or vent valve could have failed, causing this issue. Parts can fail. It happens. The staff are very close minded and unwilling to admit that parts could have failed, causing the vehicle to shut down. This should have been a warranty issue and not an insurance issue. The service manager Rob Schneider needs some extra training in customer service. He kept talking over me and not allowing me to get a full sentence in. He continued to make excuses as to why there was such a delay in communication with me. Luckily, in the end, I have great insurance. They covered the costs for the repairs to my new vehicle. More

takes months sometimes to get license plates we have purchased at least 15 trucks for our business and this is a constant issue. main reason we deal with nucar is chuck shirley purchased at least 15 trucks for our business and this is a constant issue. main reason we deal with nucar is chuck shirley More

I had reached out about a vehicle in transit. Aidan kept me up-to-date on when it would arrive, sent me videos so I could see it when it did arrive, and then made arrange arrangements for me to s Aidan kept me up-to-date on when it would arrive, sent me videos so I could see it when it did arrive, and then made arrange arrangements for me to see the car as soon as possible. His communication and follow up was amazing. More

After buying a "New 2025 Silverado Black Widow" this past November from NuCar Chevy,...GREAT SALES TEAM (Tom McQueen & Chris Castner) I had my BW Silverado in for a routine Black Widow check and to ""add GM November from NuCar Chevy,...GREAT SALES TEAM (Tom McQueen & Chris Castner) I had my BW Silverado in for a routine Black Widow check and to ""add GM online purchased After market Blackout Silverado Emblems"", etc.. The NuCar shuttle dropped me back to my house but FORGOT TO PICK ME UP later in the day when my Silverado was finished... thennnn the next day I noticed """a GREASY RESIDUE around every newly installed emblem, like it was wiped with an OLD GREASY RAGE, that showed up big-time in the daylight the next day!!""".. the residue didn't wash off easily, so I called NuCar and """was promised a Full Detailing service to correct the problem""", along with the installation of 2 blackout Z71 Emblems I purchased on the GM website... so after a previously planned out of town vacation, I dropped my BW Silverado at the NuCar Dealership for a ""2nd service"" in as many weeks... then waited and waited, apx. 2+ Hours for the NuCar shuttle to drop me off at my house... a customer saw that I was upset over the long wait and my interaction with NuCar Service Counter Staff (Who were GREAT!!) that informed me of that the shuttle was STILL 20 minutes out!! ... confused, since I was only #4 on the shuttle list and the #1 name that was scrached off, who supposedly lived in Middletown... 2 HOURS AWAY??? ...anyway this customer that was #2 on the list and told me she was at the NuCar Service Dept. longer than me! ..she was waiting apx. 2 1/2 Hour! ...she informed me she was getting an Uber and was willing to share the ride but unfortunately she was heading south and I lived North... I looked up an Uber but the $50. cost just me even more upset! ..eventually a "friend" drove me home ending my 2+ hour wait. Later the shuttle picked me up at home, took me back to NuCar to pickup my BW Silverado... as I approached my Silverado and opened the drivers' door, right away I noticed Water, Salt and dirt on my drivers' side floor mat!! ..my truck is new and super clean.. that's the way I've always keep my vehicles for years! ..upon further inspection, NO Vehicle Wash and/or Full Detailing was done... yeah, the "greasy rage areas" around the new emblem from the previous service date was cleaned HALF xxx'd!! ...you could see where SOME of the area was cleaned but STILL SHOWED GREASY AREAS that were missed!!! ... when I asked for & was told my BW Silverado was getting the additional emblems installed and that my vehicle would be sent to "get Detailed so to correct the GREASY RESIDUE ISSUE from the PREVIOUS service encounter", I was good, but seeing my floor mats dirty, """greasy film still not proper cleaned off my New Silverado black paint and ceramic coating""", I was even more upset! Paper Service Floor Mats are a basic practice at Top Service shops!! ...and a sign of respect! ... wiping a new vehicle, any vehicle, a BLACK ceramic coated vehicle with a "GREASY Rag"... is disrespectful to me and my vehicle! ... and to NOT COREECT the 1st problem as promised on the next service is totally unacceptable! Let me be clear, The NuCar Sales Team, Finance team, ""The Service Counter Team"", support staff and the Shuttle driver are all great 5 Star Employees!!! """ I'd buy another vehicle from NuCar!!""" ... but "Two Strikes against the SERVICE SHOP"!! ...I don't know if I'll give them a chance at a 3rd Strike! ...WHY SHOULD I ??...I'm seriously contemplation taking my New BW Silverado to the Chevy Dealership I had previous made purchases from... for all service needed moving forward. We'll see. More

Efficient and professional staff. Second car I bought from Doug K.. Good experience both times. Second car I bought from Doug K.. Good experience both times. More