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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
170 Reviews
Call Service Center (877) 763-0903

170 Reviews of Nucar Chevrolet of New Castle - Service Center

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July 14, 2025

Sales team is great. Service is bad at best, worse if your a woman. I will not allow my wife to go in by herself. More

by eurich_c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Castner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Hudson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2025

I am always able to get an appointment for service. They are ready for you on arrival. Free. Coffee and wifi. More

by MissAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We’re glad you enjoy the convenience, quick service, and the little extras like coffee and Wi-Fi. See you next time!

July 07, 2025

Always a great experience at nucar Mazda service. They are straight to the point and almost always able to fix any issues all in one appointment. Love that. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department employees
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Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great feedback! We're glad our service team consistently delivers a smooth and efficient experience. We appreciate your loyalty and look forward to seeing you next time!

July 06, 2025

See first page. Poor communication we will not be returning. You have lost our business. More

by amurray528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky
Report | Print
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

We're truly sorry to hear about your experience and regret that we fell short in communication. Your feedback is important, and we’ll use it to improve. If you’re open to it, we’d appreciate the chance to speak further and make things right.

July 04, 2025

Very easy to schedule and work with. Scheduler was very knowledgeable and friendly. Will go again More

by GOEAGLES1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scheduler
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Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad scheduling was easy and that you had a positive experience. We look forward to seeing you again!

July 04, 2025

Service is Top Notch! Diagnostic fees are a bit overboard when charged for every individual diagnostic. More

by Wayne.wilson8724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wadolny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words about our service! We appreciate your feedback on diagnostic fees and will take it into consideration as we work to provide the best value and transparency for our customers.

July 03, 2025

I dropped my car off at 7am and received the communication video and recommendations by 930am. I love the video that gives you a visual and why the recommendations. The maintenance and repairs d More

by jonestiwana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great feedback! We're glad you enjoyed the communication video and found it helpful. It's great to hear our team continues to provide thorough service and friendly support—we appreciate your trust!

June 29, 2025

WE LOVE OUR NuCAR STAFF. FRIENDLY & EASY TO WORK WITH. LOVE OUR KAREN AT THE FRONT DESK. More

by DIXWOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wadolny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the kind words! We're thrilled to hear you love our team—and we'll be sure to pass the love along to Karen at the front desk!

June 28, 2025

The worst experience ever! !!! Took the car in with two issues got it after a week wits same issues and some more Spent 6100.00 for absolutely nothing Call the dealer took More

by cosminmanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy Mort
Report | Print
Jun 30, 2025 -

Nucar Chevrolet of New Castle responded

We're very sorry to hear about your experience and truly understand your frustration. This is not the level of service we aim to provide, and we want to make things right. Please give our Service Manager a call at 877-687-1304 so we can review the situation in detail and work toward a resolution. Thank you for bringing this to our attention. Thank you.

June 26, 2025

Damien is the man I come all the way from Pennsylvania to deal with Damien who happens to be one of the best service people I've ever dealt with so that's the reason why I come to your dealership because he' More

by Bucky mayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien at service
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Jun 27, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the awesome review! We’re thrilled to hear that Damien continues to go above and beyond—it means a lot that you travel all the way from Pennsylvania to work with him. We’ll be sure to pass along your kind words!

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