Nucar Chevrolet of New Castle

Okay Got to wait to see Not much to say, only I didn't expect to pay so much expect to pay so much More

It started by me window shopping, long story short… I brought a new Equinox EV… thanks to Jacob… great salesman… brought a new Equinox EV… thanks to Jacob… great salesman… More

Karen made the process easy and transparent. Bianca was well prepared during the delivery to make everything easy! Bianca was well prepared during the delivery to make everything easy! More

They took great care of me and did a great job on my car And took care of my car problem And took care of my car problem More

Informative and prompt. Knowledgeable and polite. That's all I'm saying at this time. Good bye Knowledgeable and polite. That's all I'm saying at this time. Good bye More

They did a great job on my car very satisfying You guys have a great technician have a great technician More

There were great I was visiting from out of town from the woman who took my service request and got me in quickly the service tech was wonderful and also the Van Driver who picked me up to get my car. Thank woman who took my service request and got me in quickly the service tech was wonderful and also the Van Driver who picked me up to get my car. Thank you all More

Bianca was very knowledgeable and comforting. For a first time buyer, she made this experience stress free. Highly recommend Nucar/Bianca to any and everybody! For a first time buyer, she made this experience stress free. Highly recommend Nucar/Bianca to any and everybody! More

My 2025 Tahoe died on the side of the road 300 feet from the gas station where we just filled it up. We had it towed to the dealership for an evaluation because it's under warranty and we had roadside assis the gas station where we just filled it up. We had it towed to the dealership for an evaluation because it's under warranty and we had roadside assistance. After 2 1/2 days we finally were able to communicate with the dealership and they confirmed that it was contaminated gas. They said we needed to contact our insurance. That's what we did. It all went downhill from there. After a week, they advised my insurance company that the gas is now testing good and it was operator error. They said the only way the carbon canister can fill with gas is if we leave the vehicle on while fueling or "top off" the vehicle after it is already full. We did neither of those two things and there is video surveillance to prove that. The purge valve and/or vent valve could have failed, causing this issue. Parts can fail. It happens. The staff are very close minded and unwilling to admit that parts could have failed, causing the vehicle to shut down. This should have been a warranty issue and not an insurance issue. The service manager Rob Schneider needs some extra training in customer service. He kept talking over me and not allowing me to get a full sentence in. He continued to make excuses as to why there was such a delay in communication with me. Luckily, in the end, I have great insurance. They covered the costs for the repairs to my new vehicle. More

takes months sometimes to get license plates we have purchased at least 15 trucks for our business and this is a constant issue. main reason we deal with nucar is chuck shirley purchased at least 15 trucks for our business and this is a constant issue. main reason we deal with nucar is chuck shirley More