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Nucar Chevrolet of New Castle
New Castle, DE
750 Reviews
Welcome to the Nucar Chevrolet of New Castle website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Chevy car, truck, or SUV you will find it here. We have helped many customers from New Castle, Wilmington, Newark, West Chester, Bear, Middletown, Hockessin, Dover, Claymont, Penns Grove, Pennsville, Maple Shade, Pike Creek, Glasgow, Mount Laurel, Elkton and Philadelphia find the Chevrolet of their dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 750 reviews
February 15, 2026
After buying a "New 2025 Silverado Black Widow" this past November from NuCar Chevy,...GREAT SALES TEAM (Tom McQueen & Chris Castner) I had my BW Silverado in for a routine Black Widow check and to ""add GM November from NuCar Chevy,...GREAT SALES TEAM (Tom McQueen & Chris Castner) I had my BW Silverado in for a routine Black Widow check and to ""add GM online purchased After market Blackout Silverado Emblems"", etc.. The NuCar shuttle dropped me back to my house but FORGOT TO PICK ME UP later in the day when my Silverado was finished... thennnn the next day I noticed """a GREASY RESIDUE around every newly installed emblem, like it was wiped with an OLD GREASY RAGE, that showed up big-time in the daylight the next day!!""".. the residue didn't wash off easily, so I called NuCar and """was promised a Full Detailing service to correct the problem""", along with the installation of 2 blackout Z71 Emblems I purchased on the GM website... so after a previously planned out of town vacation, I dropped my BW Silverado at the NuCar Dealership for a ""2nd service"" in as many weeks... then waited and waited, apx. 2+ Hours for the NuCar shuttle to drop me off at my house... a customer saw that I was upset over the long wait and my interaction with NuCar Service Counter Staff (Who were GREAT!!) that informed me of that the shuttle was STILL 20 minutes out!! ... confused, since I was only #4 on the shuttle list and the #1 name that was scrached off, who supposedly lived in Middletown... 2 HOURS AWAY??? ...anyway this customer that was #2 on the list and told me she was at the NuCar Service Dept. longer than me! ..she was waiting apx. 2 1/2 Hour! ...she informed me she was getting an Uber and was willing to share the ride but unfortunately she was heading south and I lived North... I looked up an Uber but the $50. cost just me even more upset! ..eventually a "friend" drove me home ending my 2+ hour wait. Later the shuttle picked me up at home, took me back to NuCar to pickup my BW Silverado... as I approached my Silverado and opened the drivers' door, right away I noticed Water, Salt and dirt on my drivers' side floor mat!! ..my truck is new and super clean.. that's the way I've always keep my vehicles for years! ..upon further inspection, NO Vehicle Wash and/or Full Detailing was done... yeah, the "greasy rage areas" around the new emblem from the previous service date was cleaned HALF xxx'd!! ...you could see where SOME of the area was cleaned but STILL SHOWED GREASY AREAS that were missed!!! ... when I asked for & was told my BW Silverado was getting the additional emblems installed and that my vehicle would be sent to "get Detailed so to correct the GREASY RESIDUE ISSUE from the PREVIOUS service encounter", I was good, but seeing my floor mats dirty, """greasy film still not proper cleaned off my New Silverado black paint and ceramic coating""", I was even more upset! Paper Service Floor Mats are a basic practice at Top Service shops!! ...and a sign of respect! ... wiping a new vehicle, any vehicle, a BLACK ceramic coated vehicle with a "GREASY Rag"... is disrespectful to me and my vehicle! ... and to NOT COREECT the 1st problem as promised on the next service is totally unacceptable! Let me be clear, The NuCar Sales Team, Finance team, ""The Service Counter Team"", support staff and the Shuttle driver are all great 5 Star Employees!!! """ I'd buy another vehicle from NuCar!!""" ... but "Two Strikes against the SERVICE SHOP"!! ...I don't know if I'll give them a chance at a 3rd Strike! ...WHY SHOULD I ??...I'm seriously contemplation taking my New BW Silverado to the Chevy Dealership I had previous made purchases from... for all service needed moving forward. We'll see. More
by Bigdog's 2025 Black Widow
Verified Customer
February 11, 2026
Great service from Christian in sales but unhappy with service from finance department. Finance department took way too long to settle sale on cash purchase and spent way too much time trying to sell upgr service from finance department. Finance department took way too long to settle sale on cash purchase and spent way too much time trying to sell upgrades I said several times I was not interested in. They kept questioning me about why I didn't want extra warranties which extended visit too long. I'm an elderly and recover from chemotherapy treatments and get very tired easily and it made me very uncomfortable to be forced to sit and wait so long to pay. More
by Schorah.mk
Employees Worked With
Christian
February 10, 2026
Brandon Filipponi Assistant Service Manager was great . Kept me up to date on everything . Thank him for me . Kept me up to date on everything . Thank him for me . More
by daddymac4real
February 08, 2026
In general, care of me and my truck has been good at NuCar. This time, however, they forgot to do a requested service (oil change) in addition to the primary reason for service and were somewhat disorg NuCar. This time, however, they forgot to do a requested service (oil change) in addition to the primary reason for service and were somewhat disorganized when I came to pick up the car (the whole office had trouble finding my key and my paperwork). More problematicly, after driving about 20 miles the car dumped coolant because a hose was not clamped at service necessitating it being flatbedded back. It was addressed quickly and free of charge but was nonetheless very inconvenient - unable to do what I wanted the day I picked up the vehicle, about 2 hours to wait for the tow and get to NuCar and then had to go back to get it once the second service was done. More
by JDP
Employees Worked With
Lacey - not sure how much of a role she played in the forgotten oil change and the unsecured hose
February 08, 2026
I originally came into Nucar to begin the trade-in process on my current lease, and Adrian was very knowledgeable, kind, and helpful while finding me the car I wanted. I was not expecting to find the process on my current lease, and Adrian was very knowledgeable, kind, and helpful while finding me the car I wanted. I was not expecting to find the Traverse with everything I wanted that day, but it happened and Adrian made the process so easy! I never feel pressured and I always feel very comfortable with the staff at Nucar, and I am loving my new Traverse! Thank you for everything! More
by yazzied1
Employees Worked With
February 07, 2026
My husband & I have been Nucar customers for years! Never disappointed in sales or service! Never disappointed in sales or service! More
by girke3009
