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Nucar Chevrolet of New Castle
New Castle, DE
963 Reviews
Welcome to the Nucar Chevrolet of New Castle website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Chevy car, truck, or SUV you will find it here. We have helped many customers from New Castle, Wilmington, Newark, West Chester, Bear, Middletown, Hockessin, Dover, Claymont, Penns Grove, Pennsville, Maple Shade, Pike Creek, Glasgow, Mount Laurel, Elkton and Philadelphia find the Chevrolet of their dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 963 reviews
July 12, 2026
I am extremely disappointed with the level of customer service I received during my recent service visit. When I arrived, I stood at the service desk for approximately 15 minutes. There were no customers service I received during my recent service visit. When I arrived, I stood at the service desk for approximately 15 minutes. There were no customers ahead of me, yet no one acknowledged my presence or offered assistance. One gentleman, who had been helping a customer in an office to the right, came out and asked the two service advisors at the desk if either of them could assist me. One advisor responded that he was going to lunch, while the other didn’t even look up from his desk and simply said he was busy. The gentleman then came over to me, apologized, and said someone would be with me shortly. After waiting another five minutes, one of the advisors finally asked, “Is that your 2500?” When I replied yes, he walked me to the waiting area and said, “You can wait here. I’m going to lunch.” At no point did anyone ask for my name, confirm my contact information, or review the service that was being performed on my vehicle. Approximately three hours later, a young woman came to the waiting area and informed me that my truck was finished. She apologized for the wait, and I explained to her how disappointed I was with the lack of professionalism and customer service I experienced from the moment I arrived. Being ignored, dismissed, and treated as though my time and business were unimportant is unacceptable. I expect a much higher level of customer service, especially from a dealership that represents your brand. I hope this feedback is taken seriously so that future customers are treated with the courtesy, respect, and More
by JETHUER
Verified Customer
July 11, 2026
Five star service Larry went above and beyond 5 stars. This is my 2nd car that I've purchased from Larry and I would recommend him every day. This is my 2nd car that I've purchased from Larry and I would recommend him every day. More
by star541
July 11, 2026
Friendly and helped me understand the whole process of what was about to happen. Fast easy check in and quality work done. They even helped expedite my rental car with enterprise. what was about to happen. Fast easy check in and quality work done. They even helped expedite my rental car with enterprise. More
by devjeff1017
Employees Worked With
Kevin
July 10, 2026
Dear Nucar Chevy Team, I wanted to take a moment to share how pleased I am with my recent experience at Nucar Chevy, especially the exceptional service I received from Aiden. From the moment I walke share how pleased I am with my recent experience at Nucar Chevy, especially the exceptional service I received from Aiden. From the moment I walked through the door, Aiden made me feel welcome and valued. He took the time to ask thoughtful questions to understand exactly what I was looking for, listened carefully to my needs, and helped me find the perfect match—a 2026 Chevy Trax. At no point did I feel pressured. Instead, he made the entire process smooth, enjoyable, and memorable. I’m so glad I chose Nucar Chevy, and I have no doubt that I made the right decision. The outstanding customer service, professionalism, and attention to detail made this one of the best car-buying experiences I’ve ever had. I will gladly recommend Nucar Chevy to anyone looking to purchase a vehicle. If you’re looking for excellent customer service, a stress-free buying experience, and peace of mind, this is the place to go. Thank you again to Aiden and the entire Nucar Chevy team for making this such a positive experience. Sincerely, Lakeisha Bryant More
by Bryantlakeisha76
Employees Worked With
Other Employees :
Larry in finance dept was also amazing. As was everyone else I encountered at Nucar Chevy🤗
July 08, 2026
Service was within a reasonable time for waiting. Waiting area was clean and everyone was professional. Waiting area was clean and everyone was professional. More
by Dhermanson71
Employees Worked With
July 08, 2026
Frustrating. They need me to keep the car there all day. But they won't give out a loaner. I didn't know there was a recall, which resulted in my battery dying. I They need me to keep the car there all day. But they won't give out a loaner. I didn't know there was a recall, which resulted in my battery dying. I don't understand why it's so hard to get a loaner. I am a single parent with a job and an active kid. I can't go all day without a car. More
by ABBYJENNA
Employees Worked With
Damon I think? HE was outstanding.
July 07, 2026
Salesman Jim Johnson was always available to answer our questions. Amazing. Very helpful and knowledgeable. questions. Amazing. Very helpful and knowledgeable. More
by haycheech1
Employees Worked With
