Nucar Chevrolet of New Castle

Service is EXTREMELY slow. Had an appointment made for 8am on 11/24. I dropped my vehicle off on the evening of 11/23 to be sure it was there. I received a call on the evening Had an appointment made for 8am on 11/24. I dropped my vehicle off on the evening of 11/23 to be sure it was there. I received a call on the evening of 11/25 asking to leave the car another day. The service person at that time stated my vehicle had not even been brought into the shop. This is Unacceptable to have an appointment for a time and take 3 days to get the vehicle in the shop. I then received an approval message for the vehicle needing a coolant system flush at 7:30am on 11/28 and the vehicle still was not done until after 5pm. My vehicle was at this dealer for 4 days ( not counting the thanksgiving holiday) for a trans flush, oil change, tire change and coolant flush. 4 days without a vehicle for work that should have been able to be completed in 1 day. More

Wait was long, but everything else was great Staff were friendly and kept me updated on progress friendly and kept me updated on progress More

Good dealership with less reward option. Adrian handled my case really very well. I must appreciate his friendly nature and desire to assist. I took Equinox LT model and I wanted to upgrade Adrian handled my case really very well. I must appreciate his friendly nature and desire to assist. I took Equinox LT model and I wanted to upgrade to RS model after the delivery. Nucar rejected the request since I rated then 4 * in the review. I will take the complementary benefits which I am entitled to, post that I will never do any business with Nucar again. I wish I had chosen Winner or Thomas Chevrolet. There is always a second chance. On 12/01/2025 Ms. Karen Collins called me and informed that she can cancel my existing loan and apply for a new Equinox RS. I went to the dealership, came across 2025 Equinox Active model fully loaded with my requirements. Karen gave me a discount of $1750 which was very kind of her. Adrian Vasquez : - The guy with full of energy, desperate to help me in every possible way. Very generous and kind. I wish him good luck! FYI - I have shared your number to my friend who is a potential buyer. Brooke from the finance team was very cooperative and helpful. Not to mention: I spent 7 hours at the dealership in the entire process on my wife’s birthday. Finally I would say, everything is well when the end is well. More

Friendly, knowledgeable and thorough service. I am always treated courteously. I my needs are met promptly and with care. I am always treated courteously. I my needs are met promptly and with care. More

Great experience working with Corey, Mike, and Glenn at NuCar. I was an out of state buyer and their communication was proactive and clear and they made sure to take into account my travel in terms of acco NuCar. I was an out of state buyer and their communication was proactive and clear and they made sure to take into account my travel in terms of accommodating me to get me out with my new car ASAP. More

Bianca was very good She took time to explain the electronics of the car. Overall the process seemed a little long. We were there almost 4 hours. electronics of the car. Overall the process seemed a little long. We were there almost 4 hours. More

My wife got a new vehicle wanted. She is very happy My wife got the new vehicle shewanted. She is very happy with the vehicle. She is very happy My wife got the new vehicle shewanted. She is very happy with the vehicle. More

I was surprised at how quickly my car was fixed. When there was a problem with my warranty, Melissa went above and beyond to take care of it. When there was a problem with my warranty, Melissa went above and beyond to take care of it. More

My wife got a new vehicle wanted. She is very happy My wife got the new vehicle shewanted. She is very happy with the vehicle. She is very happy My wife got the new vehicle shewanted. She is very happy with the vehicle. More

Waited 3. 5 to 4 hours Waited 3.5 to 4 hours just for oil change and tire rotation 5 to 4 hours Waited 3.5 to 4 hours just for oil change and tire rotation More