Nucar Chevrolet of New Castle

Overall had a good experience at NuCar. Salesman was very new but was very helpful. The only problem I had which is a big problem was the amount of time I was at the dealership. It was 6h Salesman was very new but was very helpful. The only problem I had which is a big problem was the amount of time I was at the dealership. It was 6hrs. I got there at 12:30pm salesman met me outside. I told him what I was looking for and promptly showed the vehicles. Within 30 mins I picked one for a test drive. We came back I told hm let’s make a deal. This is where the issues started. I had a budget I was sticking to and wasn’t goi g over it. I did all number crunching with different rates and prices. So issue #1. The truck I was looking to buy was listed on your web $60,000 exact truck same vin. The first offer you gave on paper was $3,000 more than the website price. Your two salesman looked befuddled. Problem #2 I told them my budget $725/month payment. It was feasible. Your guys keep coming back with $900 payments. I keep saying g it was too high I I was goi g to rethink my on what I was goi g to buy. After 4 more hours the finance guy in the back office comes out and says let’s go into his office and talk. After 20 mins!!! He had the offer to buy the truck for the price I set $725. 20 MINs. that’s all it took. Now I know you’re in the business to make a profit I get that. If I give you my budget and you can’t get to that number say it. Don’t waste my time with the “Lrt me go talk to the my manager” crap back and forth. Let’s the salesman do his job and show you what your looking for give all the information about the car. Then take it right to the financial guy and let him to the work if he can’t get you to the numbers you need say it and that’s it. I’ll go to plan B rethink things thru. The manager should manage her salespeople not my financial requirements. Leave that to the finance dept. with that said I should have been in and out in 2-21/2 hours tops. More

Easy to work with great customer service went above and beyond to get the deal I wanted beyond to get the deal I wanted More

Everything from scheduling to the final installation very well on time Glad to have my truck back to life well on time Glad to have my truck back to life More

The only things I did not like was most dealerships wash your car and they did not go over the inspection part your car and they did not go over the inspection part More

Angelo Garcia was a great sales person. He was very attentive and helpful in the process. He was very attentive and helpful in the process. More

We had a excellent experience at Nucar Chevrolet everyone was extremely professional, kind and courteous. We will recommend Nucar Chevrolet to everyone. was extremely professional, kind and courteous. We will recommend Nucar Chevrolet to everyone. More

All went well and I like how they take care of my car; however, I needed a back windshield wiper, and I read about it when I got home. I would have had them put it on. It takes a better part of an hour however, I needed a back windshield wiper, and I read about it when I got home. I would have had them put it on. It takes a better part of an hour to get there. Now I have to go back. More

A great new car purchase/lease experience Knowledgeable, great Customer experience, honest, listens, respectful, professional, no hard selling tactics great Customer experience, honest, listens, respectful, professional, no hard selling tactics More

The service was excellent and exceeded my expectations. I was very happy with how it turned out. I was very happy with how it turned out. More