Nucar Chevrolet New Castle

My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the s brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are. We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done. Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls. This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can’t respond to voicemails or even pickup the phone I can’t even imagine buying a car from them! Here’s to hopefully getting his truck sometimes in the near future if someone ever returns a call and let’s us know it’s ready! The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it’s his new truck haha! More

Typical sleazy sales tactics. They do not take deposits or hold under any circumstances,you must be ready to purchase on the spot.So,you're put on the spot with the following opti They do not take deposits or hold under any circumstances,you must be ready to purchase on the spot.So,you're put on the spot with the following options: Walk in with a bag of cash,or finance through their sources at high rates for which they get a kickback.I traveled 180 mi ready to buy the truck as it checked out well.Knowing how far I traveled,and that I did not have access to my bank,the least they could have done was inform me of their policies beforehand.They had me backed into a corner,refusing to work with me,I had no choice but to leave with the understanding that I would overnite a bank check as soon as I got home.Needless to say,they sold the truck before I even got home! THANKS FOR THE COURTESY AND COMPLETE INCONVENIENCE AND WASTE OF TIME NU CAR ! More

Bad customer service, do not recommend NUCAR SERVICE, they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service center. They sell you the car but cannot service it. They used to have good service but changed. They no longer care about customers. More

They employ idiots for receptionists or maybe they are just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. Then she comes back saying "I have talked to 3 different people and they have never heard about a Change Transmission Oil message. We would love for you to come in so we can see for ourselves". Well i set up an appointment with them thinking they would probably not charge me anything or maybe 20-30 bucks just to reset the message. I go in there and the guy says "Oh yeah it says right here that your Transmission Oil message has be cleared and its gonna be $165 diagnostic fee to hook it up and clear it". In other words, they pretended to be dumb and got me to come in and then gave it to me straight. What a Stupid bunch of idiots they are. I will be buying a $110 scan tool to do it myself now. Never going back there again. They can shove their diagnostic fee up there you know what. More

She was very sweet and polite she took good care of me and I give here a solid 💯 100 and I give here a solid 💯 100 More

Worst service experience ever! Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they fou Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they found out it was broken. They ordered a new radio and I have made many, many calls to find out the status. In the beginning I was told it was still on order. Service is terrible about returning calls. I was finally told today my radio got sent back because they were not able to reach me after many attempts. The service manager claims they have left multiple voice mails. I went back many months and only had one, which I returned and left a voice mail. Now that they sent the radio back, they have to go through the entire warranty process again and order a new radio. Worst experience ever! More

Never buy a vehicle from nucar, took over 9. 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle i 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle in and expected me to lose 10k on a truck that I had bought 2 months earlier (had to buy a truck because the truck I ordered from nucar hadn’t been delivered yet). Karen was rude, I don’t understand how she still has a job honestly. More

I took my truck here because i had transmission fluid leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair trans leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair transmission issues on f150 truck was exclusive to ford. I would have appreciated that if they tild me in the beginning. $140 is a lot of money for me. Wouldnt have had problem with paying it if they could have fixed it. More