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Northwest Motorsport - Puyallup 300

Puyallup, WA

4.8
1,405 Reviews

300 Valley Ave NE

Puyallup, WA

98372

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1,405 Reviews of Northwest Motorsport - Puyallup 300

April 25, 2018

Dont expect Customer Satifaction. ****They need Money.****** I have purchased Honda Accord 2015 (VIN : 1HGCR2F3XFA059478). This guy was not Honest. There are lot of issues in the Car, without notifying to Custom More

by kiranp317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nestor Soto
Apr 26, 2018 -

Northwest Motorsport - Puyallup 300 responded

Hello Kiran, we are more than happy to look into this issue for you at our Customer Care Center. We care about our customers. We do know that you have now been traded out of that Honda and into a Toyota however. We apologize that you had to pay $3,000 more, part of that is because the Toyota is in better condition and has 10,000 less miles on it. But you were also told that you were going to need to pay more because it was a different vehicle. We cannot catch every single issue that comes across each vehicle, unfortunately. We always try to work with our customers and not against. We do not force any of our customers to purchase anything from us. We are sorry to hear you’re dissatisfied with our customer service. That cuts to the heart of who we are as a company – we have gotten this large by always putting our customer first. We aim for 100% customer satisfaction, but we may fall short from time to time. Again, we have a fully staffed Customer Care Center to help where possible as well. https://www.nwmsrocks.com/customer-care-center

Apr 26, 2018 -

kiranp317 responded

Thanks for respose. But you been failed to satisfy the customer at first attempt and also you failed to compensate second time. Honda Car was with me for only two days for that you charged 3000$. Do you think that is reasonable?. First thing why should I pay? Since that was your mistake. If you would have transperant about the Honda Car, then i would have choosen the other car. Then, i would have saved all my money right. Then we both would have satisfied. You said, we cannt mark each and every error on the Car. Then takeout the Honesty...loyality...transparency words from your title. We are coming there just by seeing those words. My request you to consider my feedback. Dont try to satisfy the customer by writing these kind of messages, rather doing good job. If you would have done the good job then need to spend this much time. Do you know one thing? I did not neogotiated single penny on first car. I was just looking for good car with no major dameges for 14000$. Do you know how many damages are there? Ask your sales person. I showed to him. He himslef shocked. 1. Rock chip front shield car 2. Front deck document door damage 3. Alloyweel damaged 4. Back door side panal has big hole 5. Dent on left side top 6. Broken lense on audio disply. With these many damages you are selling the car for 14000$. Do you think these many issues not been identified by your team? Then how you are inspecting the second hand cars? Mechanically also Battary issue and wheel alignment issue (this issue have been identified by me). Ask your team. I am the project head in my company. Our company total strength is more than 20K. I am taking full responsibility to publish this issue. If you dont justify this case. I request to talk with top management and wanted explain the behavior of this team.

April 23, 2018

Friendly, helpful, and respectful Everyone there was very nice and helped me get into a truck I like and could get approved for as a first time buyer with no credit. More

by Jeremy129999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Davis
Apr 26, 2018 -

Northwest Motorsport - Puyallup 300 responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at NWMS. Our team of professionals are dedicated to providing you and everyone else who visits Northwest Motorsport with only the best there is to offer. We wish you safe travels in your new vehicle and look forward to seeing you again soon Jeremy!

April 22, 2018

Great car buying experience Terrance was awesome to work with. Got me the truck I wanted at a great price. Got me in and out of the office quickly and happy More

by Gimpyweave23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Davis
Apr 25, 2018 -

Northwest Motorsport - Puyallup 300 responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us and Terrance at NWMS. Our team of professionals are dedicated to providing you and everyone else who visits Northwest Motorsport with only the best there is to offer. We wish you safe travels in your new vehicle and look forward to seeing you again soon!

April 22, 2018

An amazing experience I have been to different dealerships and had bad experience. I was nervous going here when buying my new car but Terrance Davis made me feel relaxed a More

by kariyappa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Davis, Bobby Barnes
Apr 26, 2018 -

Northwest Motorsport - Puyallup 300 responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Northwest Motorsport with only the best there is to offer. It’s so nice to hear that Terrance, Bobby and Greg helped to make your experience such a positive one :)

April 17, 2018

It’s was great and easy. Got a better deal then we’d get fro Absolutely very happy. Thank you Nestor Soto. You were great. Thank you. Got a great deal the from my bank will definitely be back in the future. More

by Dawnbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Soto
Apr 20, 2018 -

Northwest Motorsport - Puyallup 300 responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at NWMS. We wish you safe travels in your new vehicle and look forward to seeing you again soon!

April 16, 2018

Best car buying experience ever! No haggling. No back and forth with manager. Just talking about prices and we are thrilled with our deal. We will be back. Steve was calm, fun, and di More

by Ralphy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Hasbargen, Steve Gebauer
Apr 19, 2018 -

Northwest Motorsport - Puyallup 300 responded

Thank you so much for sharing your experience with Northwest Motorsport, Steve and Valerie. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad to hear you love your new vehicle and the team will be thrilled to hear your feedback!

April 14, 2018

Super Awesome! Everyone here were very helpful and friendly. They were quick and efficient. Not pushy, and were willing to help with trying to stay in our budget wit More

by Keo Fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amelia Gorsage, Terrance Davis, Bobby Barnes, Grant Thompson
Apr 18, 2018 -

Northwest Motorsport - Puyallup 300 responded

It’s so nice to hear that Terrance, Grant, Bobby and Amelia ALL helped to make your experience such a positive one! Our team of professionals are dedicated to providing you and everyone else who visits Northwest Motorsport with only the best there is to offer. We hope you are enjoying your new vehicle, please come back to visit anytime!

April 13, 2018

Quick and transparent I came to check a car, test drive and closed in one day. Nestor and Tyler were very helpful. It was a very pleasant experience. More

by mazdadriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Soto
Apr 17, 2018 -

Northwest Motorsport - Puyallup 300 responded

Thank you so much for sharing your experience with Northwest Motorsport, Nestor and Tyler! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad to hear you love your new Mazda and the team will be thrilled to hear your feedback!

April 11, 2018

Sweet F150 4x4 I had wonderful experience at the Puyallup NWMS. Friendly employees immediately directed me to Carlos who looked up the vehicle I was interested in. More

by gman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Bonilla, Nestor Soto, Carlos Amador
Apr 14, 2018 -

Northwest Motorsport - Puyallup 300 responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Carlos and Nestor were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future :)

April 07, 2018

Flawless, effortless, easy. Thank you Nestor! Shopping at NWMS was easy and low stress. From picking out our new truck to financing. Nestor did a phenomenal job! Thank you NWMS for the great selec More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Soto
Apr 07, 2018 -

Northwest Motorsport - Puyallup 300 responded

We are thrilled that you enjoyed your experience with Nestor. Our team of professionals are dedicated to providing you and everyone else who visits Northwest Motorsport with only the best there is to offer. Enjoy your new ride Chris!

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